Team Leader (Telecalling)

Job Title:

Department:

Location:

Reporting To:

Job Summary:

Telecalling Team Leader

Key Responsibilities:

• Supervise and lead a team of telecallers to achieve daily/weekly/monthly targets.
• Assign tasks, set performance goals, and monitor the team’s calling activities.
• Provide coaching and training to new and existing team members.
• Listen to team members’ calls to ensure quality and provide constructive feedback.
• Motivate and encourage the team to improve performance and maintain a positive work environment.
• Prepare daily/weekly performance reports and submit them to management.
• Handle escalated calls and resolve customer queries or complaints efficiently.
• Ensure compliance with company policies, calling scripts, and data privacy regulations.
• Coordinate with other departments (sales, marketing, support) for smooth operations.
• Conduct regular team meetings to share updates, targets, and feedback.

Required Skills & Qualifications:

• Minimum [2-3] years of experience in telecalling or inside sales.
• Proven experience as a team leader or supervisor in a call center or telecalling environment.
• Strong communication, leadership, and interpersonal skills.
• Ability to motivate team members and drive performance.
• Good knowledge of CRM systems and telecalling tools.
• Excellent problem-solving and decision-making skills.
• Fluency in [language(s) required – e.g., English, Hindi.

Preferred Qualifications:

• Bachelor’s degree in any discipline.
• Experience in the relevant industry
• Basic computer knowledge (MS Office, email, CRM platforms).