Senior Telecalling Officer

1 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description

We are looking for a highly motivated and experienced Telecalling Team Leader to join our team. The ideal candidate should have strong communication skills, leadership qualities, and the ability to guide a team of telecallers towards achieving sales targets. If you have experience in telesales and enjoy motivating a team, this role is perfect for you.

Key Responsibilities

  • Lead, train, and supervise a team of telecallers.
  • Set daily, weekly, and monthly targets for the team.
  • Monitor team performance and provide regular feedback.
  • Ensure telecalling scripts, customer handling, and follow-ups are executed efficiently.
  • Handle escalated customer calls when required.
  • Prepare performance reports and share insights with management.
  • Maintain a positive and productive work environment.
  • Motivate the team to meet and exceed sales goals.
  • Ensure adherence to company policies and quality standards.

Requirements

  • Minimum 1–2 years of experience in telecalling or telesales.
  • Prior team leader or supervisory experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management abilities.
  • Target-driven and result-oriented mindset.
  • Ability to handle pressure and solve problems effectively.
  • Basic computer knowledge (CRM, Excel, etc.).

Benefits

  • Attractive salary + performance incentives
  • Supportive work environment
  • Growth opportunities within the company

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Internet reimbursement
  • Leave encashment

Work Location: In person

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