Senior System Administrator

Exigo Tech is a Sydney-based Technology Solutions Provider that is focused on providing solutions on three major verticals; Infrastructure, Cloud, and Application to businesses across Australia. We help companies reach operational efficiencies by empowering them with technology solutions that drive their business processes.

Sr. System Administrator - Expression of Interest

We are ISO 27001:2022 certified organization

Visit our website: https://exigotech.co/ for more details….

LinkedIn: https://www.linkedin.com/company/exigotech/

Click Here to know more : LIFE AT EXIGO TECH

The successful candidate will be required to:

Roles & Responsibilities

• Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.
• Ensure that requests for services are actioned and resolved within SLA limits.
• Take ownership of escalated tickets and action until resolved.
• Escalate tickets to Vendors when required
• Ensure that industry best practices are applied whenever possible.
• Ensure that documentation is up to date.
• Follow processes and guidelines to achieve the best outcome
• Maintain and develop own knowledge and skills.
• Sharing knowledge with team colleagues through the creation of KB articles and guides.
• Identify and escalate problem and recurring tickets.
• Maintain a high level of customer satisfaction
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Provide Root Cause Analysis to customers.
• Provide Post Incident Reports when required to customers.
• Identify Problem issues and provide recommendations and/or solutions.
• Be the subject matter experts in nominated fields.
• Be able to design and implement solutions from conception to deployment to sign-off.
• Provide customers with regular updates.
• Provide technical leadership and feedback to other team members whenever required.
• The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

Technical Skills:

• 5+ years MSP Experience
• Senior service desk support experience
• Extensive knowledge of Microsoft 365 suite including Office 365, Azure, Intune, SharePoint, and ATP.
• Server and networking hardware troubleshooting
• Microsoft and VMWare hypervisor experience
• Citrix experience.
• Windows stack – Server 2008/2012/2016/2019, AD, DFS, DHCP, DNS, Exchange 2008/2013/2016, RDS.
• Network design/build/install/cutover;
• TCP/IP, routing, switching, LAN/WAN/VLAN, IPS/IDS, and security.
• Routers/Firewalls - Sophos, Meraki, Palo Alto
• Switches – HP/Aruba, Ubiquiti, Meraki, Sophos
• Wi-Fi rollouts (small to medium scale) – Ubiquiti and Meraki
• SD-WAN – VeloCloud and Meraki
• Backup and Disaster Recovery (ShadowProtect, Datto, ASR, ArcServe, and Veeam)
• Azure/AWS infrastructure design and build (vNets/VPCs, subnets, security groups, network virtual network appliances, virtual machines, express routes/direct connects, load balancers)..

Functional Skills

• Excellent troubleshooting and communication skills
• Able to work well in a team setting
• Excellent organizational and time management skills.
• Self-driven, flexible, and innovative.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• ITIL Foundations (Mandatory)
• Microsoft 365 Administrator
• Microsoft Certified Azure Administrator Associate
• MCSA Windows Server
• Palo Alto Network security administrator
• VMware VCP – Data Centre Virtualisation
• CCNA – Routing and Switching

Experience:

Vadodara

Salary Range :

In addition to having superior technical skills, you will need to be able to understand internal and external clients’ requests and respond quickly and effectively. This requires a resourceful and dynamic individual with excellent communication skills and high levels of priority awareness.

APPLY NOW! Attach your resume, and we will contact you should your skills be deemed suited.