Senior System Administrator

5 years

0 Lacs

Posted:16 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Exigo Tech is a Sydney-based Technology Solutions Provider that is focused on providing solutions on three major verticals; Infrastructure, Cloud, and Application to businesses across Australia. We help companies reach operational efficiencies by empowering them with technology solutions that drive their business processes.


Sr. System Administrator - Expression of Interest


We are ISO 27001:2022 certified organization

Visit our website: https://exigotech.co/ for more details….

LinkedIn: https://www.linkedin.com/company/exigotech/


Click Here to know more : LIFE AT EXIGO TECH

The successful candidate will be required to:


Roles & Responsibilities


  • Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.
  • Ensure that requests for services are actioned and resolved within SLA limits.
  • Take ownership of escalated tickets and action until resolved.
  • Escalate tickets to Vendors when required
  • Ensure that industry best practices are applied whenever possible.
  • Ensure that documentation is up to date.
  • Follow processes and guidelines to achieve the best outcome
  • Maintain and develop own knowledge and skills.
  • Sharing knowledge with team colleagues through the creation of KB articles and guides.
  • Identify and escalate problem and recurring tickets.
  • Maintain a high level of customer satisfaction
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Provide Root Cause Analysis to customers.
  • Provide Post Incident Reports when required to customers.
  • Identify Problem issues and provide recommendations and/or solutions.
  • Be the subject matter experts in nominated fields.
  • Be able to design and implement solutions from conception to deployment to sign-off.
  • Provide customers with regular updates.
  • Provide technical leadership and feedback to other team members whenever required.
  • The above list is not exhaustive, and the role may change to meet the overall objectives of the company.


Technical Skills:

  • 5+ years MSP Experience
  • Senior service desk support experience
  • Extensive knowledge of Microsoft 365 suite including Office 365, Azure, Intune, SharePoint, and ATP.
  • Server and networking hardware troubleshooting
  • Microsoft and VMWare hypervisor experience
  • Citrix experience.
  • Windows stack – Server 2008/2012/2016/2019, AD, DFS, DHCP, DNS, Exchange 2008/2013/2016, RDS.
  • Network design/build/install/cutover;
  • TCP/IP, routing, switching, LAN/WAN/VLAN, IPS/IDS, and security.
  • Routers/Firewalls - Sophos, Meraki, Palo Alto
  • Switches – HP/Aruba, Ubiquiti, Meraki, Sophos
  • Wi-Fi rollouts (small to medium scale) – Ubiquiti and Meraki
  • SD-WAN – VeloCloud and Meraki
  • Backup and Disaster Recovery (ShadowProtect, Datto, ASR, ArcServe, and Veeam)
  • Azure/AWS infrastructure design and build (vNets/VPCs, subnets, security groups, network virtual network appliances, virtual machines, express routes/direct connects, load balancers)..


Functional Skills

  • Excellent troubleshooting and communication skills
  • Able to work well in a team setting
  • Excellent organizational and time management skills.
  • Self-driven, flexible, and innovative.


Required Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
  • ITIL Foundations (Mandatory)
  • Microsoft 365 Administrator
  • Microsoft Certified Azure Administrator Associate
  • MCSA Windows Server
  • Palo Alto Network security administrator
  • VMware VCP – Data Centre Virtualisation
  • CCNA – Routing and Switching


Experience:

Vadodara


Salary Range :


In addition to having superior technical skills, you will need to be able to understand internal and external clients’ requests and respond quickly and effectively. This requires a resourceful and dynamic individual with excellent communication skills and high levels of priority awareness.


APPLY NOW! Attach your resume, and we will contact you should your skills be deemed suited.

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