Senior Software Engineer, Customer Service Digital

Job Description

Meet Our Team: Pega Customer Service is the premier customer service application that predicts and manages today’s customer journey on a global scale. The team comprises of talented engineers who focuses on the innovation, development, and delivery of the product. You will be part of the team which works with a sense of urgency and collaboration across board to build the product with cutting edge technology for today and tomorrow’s world Picture Yourself at Pega: The application engineer is a member of the CRM organization. This person contributes to bookings growth and customer success through participation in CRM business teams as an application developer. This person builds business processes, framework features and supporting functions based upon identified business requirements and use cases. The person functions in Scrum teams with other professionals focused on building, maintaining, and supporting solutions frameworks for the CRM industry. Pega is changing the way the world builds software, and our goal is to be the no. 1 CRM SaaS company in the world. In this role, you'll help us design, develop, implement new enhancements for the applications. What You'll Do at Pega: Develop world’s best CRM applications. Adhere to Pega development Best Practices Work as part of a collaborative Agile team working in a SCRUM model surrounded by fun loving talented engineers. Technologies you will work on – AWS, JS React, Node js, REST Services, REACT, Dynamo DB, S3, Cloudwatch. Take ownership of the components/tasks and make sure they are delivered with great quality Exhibit thought leadership and ready to suggest product and process improvements Resolve customer issues either by providing technical guidance or issue formal fixes Who You Are: You are an experienced professional with a strong commitment to customer success without compromising integrity. You are a problem-solver who thrives in a collaborative team environment who wants to focus on building the next-generation solutions. You are skilled in both front end technologies and AWS cloud services. What You've Accomplished: 4+ years of software development and design experience in AWS and UI technologies Prominent development experience in JavaScript/Typescript, Node JS, React JS, REST API, GraphQL(optional) experience is highly desired. Deep understanding and hands on experience on AWS - Amplify, API Gateway, DynamoDB, S3, Cloudwatch, Lambda, Codepipeline, SQS AWS IaC framework - CDK Experience with CI/CD, Git, Debugging Bachelor’s degree in engineering or similar field Very good presentation and communication skills Excellent problem-solving skills Passionate about learning new technologies and constant desire for innovation Should be able to take ownership of the deliverables assigned and would be able to deliver with no or minimal guidance. Partner with internal clients, like Product Managers, to deliver World-class software Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-SK1 AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.