Senior Smart Connect Manager - Bangalore

The pioneers of software product industry in India, we are a technology and innovation led company simplifying the lives of small and medium businesses over the last three decades. With our cutting-edge technology, we have had the privilege to reach over 2.5 million business globally and cater to more than 7 million users in over 100 countries. We are passionate about the SMEs’ growth and aim to deliver the best for their business through our product innovation and excellence. Our teams develop some of the most ingenious solutions that suit the unique requirements of millions of businesses across the globe. With a market share of 75% in India, we have a strong foothold in the Middle East and are also serving customers in SAARC & APAC, Africa, and North America. Our robust network of 28000+ partners help us deliver unmatched customer experience in sales, support, and services globally.
With a sole purpose of Making Everyone Who Touches Tally, Happier, we aim to be the technology fabric that drives the economic growth of the world, by 2030.

Over the years, we have nurtured a value-based culture that let individuals follow their lead and support them in their growth journey with us. We value honesty and integrity, prioritize a people-first culture, pursue excellence, and drive impactful innovation with simplicity.
Our vision at Tally is to ensure that all employees get access to equal opportunities, with decisions grounded on performance, merit, competence, and potential. We are dedicated to fairness and transparency in our policies. By fostering diversity and equality, we strive to eliminate all forms of discrimination. We are committed to an inclusive leadership where our leaders ensure that our people are empowered to be at their best, professionally, and personally. We take great pride in our work culture which has helped become a proud member of the elite Kincentric Best Employers Club!

India Sales function within Tally focuses on driving high quality customer engagement at scale. We are enthusiastic and growth focused team who support in building great brand experiences for customers and partners. Our sales experts work closely with the Partner ecosystem to ensure consistent delivery of delightful customer experiences and collaborative associations across geography.

We are obsessed with the voice of our customers to fuel product innovation and profitable growth of our partners. You will get to coordinate with our partners by meeting new people and building a lasting relationship with the best tech sales team in the country.

We believe in

• Build: A profitable partner ecosystem mentored to be enthusiastic, domain expert, customer centric
• Drive: Consistent Tally way of sales embracing consultative selling approach for delivering uniform brand experience
• Empower: Automate and enable small and medium enterprises with #Magicoftally to fully participate in India growth story
• Equip: Be the most effective source of Voice of Customer (VoC) for Product Innovation team and Marketing

As a Senior Smart Connect Manager, you will play a pivotal role in driving renewals, upsell, and cross-sell opportunities across your designated zone. By leveraging customer data from Tally Partners, you will ensure seamless collaboration between partners, internal sales teams, and leadership. Your work will directly contribute to streamlined data flow, superior customer engagement, and the achievement of zonal sales targets.

• Proven experience in inside sales, channel management, or B2B customer engagement.
• Prior experience in partner-driven sales will be an advantage.
• Strong proficiency in CRM tools, lead management platforms, and MS Excel.
• Solid understanding of inside sales processes, partner/channel sales, and customer success practices.
• Ability to make data-driven decisions by analysing funnels, dashboards, and conversion metrics.
• Excellent communication and relationship management skills, both with partners and internal teams.
• Strong problem-solving skills to address partner churn, data quality issues, and performance challenges.

Partner Management

• Collaborate closely with Business Managers (BMs) and Regional Sales Managers (RSMs) to onboard, engage, and manage both Certified Partners (CPs) and Associate Partners (APs) within your zone.
• Collect and validate customer serial data from partners on a regular (bi-weekly/monthly) basis.
• Monitor data quality from partners, resolve discrepancies, and ensure compliance with agreed formats.

Team Management

• Lead and manage 2 Team Leads (TLs), each overseeing 15–20 Sales Executives.
Ensure smooth and effective allocation of leads from partners TLs
• Sales Executives.
• Set clear daily/weekly targets for calls, demos, and closures.
• Conduct regular performance reviews, provide coaching, and drive adoption of sales scripts and compliance processes.

Sales Funnel Ownership

• Orders Won.
• Ensure every Sales Executive achieves 20–25 orders per month through effective lead allocation and structured redialling cadence.
• Monitor churn, manage invalid leads, and drive re-engagement through redials.

Performance & Reporting

• Maintain and present zonal dashboards on key success metrics (e.g., connectivity %, demo-to-order %, orders per associate, revenue).
• Share weekly/monthly MIS reports with central sales leadership.
• Highlight partner-level performance with BMs and recommend scaling opportunities or partner replacements where required.