Senior ServiceNow Developer

Position:

Experience:

Location:

Employment Type:

Role Overview:

Senior ServiceNow Developer

(ITSM) and have a strong background in integrations and web services. The Senior ServiceNow Developer will play a critical role in the development, customization, and maintenance of the ServiceNow platform to meet our business needs.

Key Responsibilities:

ServiceNow Development and Customization:

o  Design, develop, and implement ServiceNow modules, including ITSM and other modules as required (HRSD, WSD).

o  Customize workflows, business rules, client scripts, UI policies, and other ServiceNow components to align with business requirements.

o  Create and configure notifications, forms, reports, and dashboards in ServiceNow.

Integration Expertise:

o  Design and develop integrations between ServiceNow and external systems using APIs, REST methods. o Troubleshoot and resolve issues with ServiceNow integrations, ensuring data consistency and system stability. o          Collaborate with other teams to understand integration needs and design scalable solutions.

Platform Administration and Maintenance:

o  Ensure the smooth operation of the ServiceNow platform, including upgrades, patches, and system enhancements. o Perform root cause analysis on issues and implement permanent fixes for recurring problems. o     Optimize system performance and ensure adherence to ServiceNow best practices.

Collaboration and Knowledge Sharing:

o  Work closely with stakeholders to understand business requirements and translate them into technical solutions. o Provide guidance and mentorship to junior developers and other team members.

o  Participate in code reviews and knowledge-sharing sessions to enhance team expertise.

Module-Specific Expertise (Added Advantage):

HRSD:

SPM:

Key Requirements:

Experience:

o  A minimum of 5 years of hands-on experience as a ServiceNow Developer.

o  Proven expertise in ITSM module implementation and customization.

Technical Skills:

o  Strong knowledge of web services (REST, SOAP) and ServiceNow integrations.

o  Proficiency in JavaScript, HTML, CSS, and AngularJS.

o  Solid understanding of ServiceNow development tools, including Flow Designer, Integration Hub, and Scoped Applications. o            Knowledge of data import/export and transforming data between ServiceNow and external systems.

Certifications (Preferred):

o  Certified ServiceNow System Administrator. o         Certified Implementation Specialist in ITSM, HRSD, or other relevant modules.

Additional Skills (Optional but Preferred):

o  Experience with HRSD, SPM, WSD, or ITOM modules.

o  Familiarity with ITIL processes and certifications is an added advantage.

Soft Skills:

o  Strong analytical and problem-solving skills. o Excellent communication skills to interact with stakeholders and present solutions effectively.

o  Ability to work collaboratively in a team environment and mentor junior developers.