Senior Reporting Analyst - Infrastructure

Senior Reporting Analyst - Infrastructure

Location: 100 % Remote in India (EST) Contract

About the Role:

We are looking for an experienced Senior Reporting Analyst with a passion for transforming technical infrastructure data into actionable business intelligence. This role is perfect for a highly analytical professional with a Big 5 consulting background who excels at crafting compelling executive presentations and partnering with IT leaders to drive informed decisions.

As a strategic member of the Infrastructure & Reporting team, you will play a key role in turning raw data from network operations, cybersecurity, and IT systems into clear, impactful insights for C-level stakeholders. You’ll help shape technology strategy by enhancing infrastructure performance visibility and reporting maturity across the organization.

Key Responsibilities:

• Develop and deliver sophisticated dashboards and reports covering critical infrastructure areas such as networks, firewalls, VPNs, and system performance.
• Visualize complex data into compelling narratives for executive audiences including CIOs, CTOs, and business leaders.
• Gather, analyze, and interpret data from tools such as Jira, Confluence, ITSM platforms, and infrastructure monitoring systems to support incident, change, and asset management reporting.
• Partner closely with network engineering and cybersecurity teams to ensure data accuracy, reliability, and consistency.
• Define and track Key Performance Indicators (KPIs) including system uptime, security event trends, network throughput, and infrastructure health metrics.
• Lead the continuous improvement of infrastructure reporting processes, with an emphasis on automation and proactive performance monitoring.
• Provide regular updates and data-driven recommendations to senior leadership, influencing operational strategy and investment decisions.
• Identify trends in infrastructure operations, propose enhancements, and develop reports that help mitigate risks and drive resilience.
• Support incident post-mortem reporting, helping teams learn from outages and strengthen operational processes.

Required Skills & Experience:

• 5+ years of experience in data analytics, business intelligence, or IT reporting roles with a focus on infrastructure or IT services.
• Proven track record with a Big 5 consulting firm (Accenture, Deloitte, PwC, EY, KPMG) in delivering high-impact reporting or advisory services.
• Strong understanding of IT infrastructure components: routers, switches, firewalls, VPNs, and network performance indicators.
• Proficiency in Power BI, Tableau, and other data visualization tools, with the ability to create impactful dashboards and executive-level presentations.
• Skilled in Excel and PowerPoint for rapid analysis and visual storytelling.
• Familiarity with Jira, Confluence, ITSM tools, and infrastructure monitoring solutions.
• Excellent stakeholder management, communication, and storytelling skills, with the ability to translate technical information into actionable insights.
• Hands-on experience in dashboard automation, KPI development, and IT operations reporting.

Preferred Qualifications:

• Previous exposure to the pharmaceutical industry is highly desirable.
• Bachelor’s or Master’s degree in Computer Science, Data Analytics, Information Systems, or a related technical discipline.
• Knowledge of ITIL practices, change management, and infrastructure lifecycle processes.
• Familiarity with infrastructure monitoring platforms such as Splunk, SolarWinds, Datadog, or similar solutions.
• Experience with Smartsheet, Canva, or other collaborative reporting tools is an added advantage.

What You'll Achieve:

• Your dashboards and insights will become the backbone of executive decision-making.
• You’ll help optimize infrastructure stability, security, and performance through meaningful data analysis.
• You will be a trusted advisor to senior leadership, driving infrastructure strategy with evidence-based recommendations.