Senior Operations Manager

Company Description

e-Medix Smart Pharmacy is a leading pharmacy network that integrates traditional pharmacy services with advanced technology. Our mission is to make healthcare more accessible, efficient, and personalized. Featuring digital inventory management, personalized health consultations, and easy ordering, we ensure every customer gets the care they deserve. Our vision is to be the first choice for customers seeking a seamless, tech-driven healthcare experience.

Role Description

This is a full-time, on-site role located in Patna for a Senior Operations Manager at e-Medix Smart Pharmacy. The Senior Operations Manager will be responsible for overseeing daily operations, managing staff, ensuring regulatory compliance, and optimising processes for efficiency. The role also involves developing and implementing operational strategies, managing budgets, and leading projects to improve customer experience and service delivery.

Skills

• Strong leadership and team management skills
• Experience in operations management and process optimization
• Knowledge of regulatory compliance in the healthcare or pharmacy sector
• Project management and strategic planning skills
• Excellent communication and interpersonal skills
• Ability to work on-site in Patna
• Bachelor’s or Master's degree in Business Administration, Healthcare Management, or related field
• Previous experience in the pharmacy or healthcare industry is a plus

Key Responsibilities:

Franchise Execution & Coordination

● Assist in the step-by-step execution of franchise onboarding - from agreement to launch. 

● Maintain detailed checklists and ensure all documentation, software onboarding, branding, and training tasks are completed before launch. 

● Coordinate with internal teams for materials dispatch, pharmacy license follow-ups, and IT setup. 

Post-Opening Franchisee Support

● Provide operational assistance to new franchisees during their initial months. 

● Act as the first point of contact for newly launched stores for process guidance, issue resolution, and reporting. 

● Monitor store activities and share feedback or escalations with the senior team. 

Process Management & Reporting

● Maintain internal dashboards and trackers for franchise execution, timelines, and status updates. 

● Prepare store-wise progress reports, franchisee issue logs, and follow-up documentation. 

● Ensure SOP compliance across onboarding and post-launch operations. 

Communication & Support Coordination

● Coordinate with internal departments (branding, legal, supply chain, accounts) for timely execution of franchisee requirements. 

● Follow up with vendors, partners, or internal teams to ensure smooth handover of tasks. 

● Respond to franchisee queries over WhatsApp, phone, or email and maintain professional communication logs. 

Candidate Profile:

● Graduate in any stream (BBA/B.Com/MBA preferred) 

● 3-5 years of experience in operations, admin support, or franchise execution roles 

● Good knowledge of MS Excel and Google Sheets 

● Strong follow-up, coordination, and documentation skills 

● Ability to manage multiple tasks, deadlines, and stakeholders simultaneously 

● Fluency in Hindi & English communication required 

What We Offer:

● Opportunity to grow in the franchise operations domain 

● Learn real-world processes of a fast-growing startup 

● Collaborative and supportive work environment 

● Exposure to the full life cycle of franchise operations