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Foundever
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Senior Operations Manager

Senior Operations Manager

15 - 25 years

|

15 - 20 Lacs

Posted:-1 days ago| Platform:

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Skills Required

senior operations manager bpo finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Manage day-to-day operations of the BPO/Call Centre, ensuring efficient use of resources and meeting performance targets.
Oversee financial planning, budgeting, and forecasting to ensure profitability and growth.
Develop and implement strategies to improve customer satisfaction, employee engagement, and operational efficiency.
Collaborate with cross-functional teams to drive business decisions that align with company goals.

Job Requirements :

15-25 years of experience in a similar role within the BPO/Call Centre industry.
Strong background in finance, including budgeting, forecasting, and financial reporting.
Proven track record in managing large teams (>500 employees) in a fast-paced environment.

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