Senior Manager - Survey Administration

Marsh McLennan India is seeking candidates for the following position based in the Noida

This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager – Survey Administration (E)

What can you expect?

This position plays a critical role in overseeing the delivery of a comprehensive product portfolio, ensuring that all components are executed with precision and excellence. The incumbent will be responsible for the effective publication of surveys and related products, supervising their processing and ensuring timely delivery while upholding the highest standards of quality.

This position demands a proactive approach to risk management, requiring the ability to identify potential challenges and implement effective mitigation strategies. This role will be instrumental in enhancing and developing the portfolio by serving as a Subject Matter Expert in specific areas of the survey process. They will leverage extensive knowledge of market dynamics to provide valuable insights that inform strategic decision-making and foster strong relationships with clients and stakeholders. Delivering exceptional client satisfaction and improving the overall customer experience are paramount in this role. They will engage with stakeholders, preparing data for presentations and facilitating discussions to ensure that their needs are met effectively. By cultivating a deep understanding of client perspectives, the incumbent will contribute to the development of tailored solutions that enhance client engagement and satisfaction. Collaboration with various internal teams is essential to drive continuous improvement initiatives. Workflow Coordinator will coordinate cross-functional activities, ensuring alignment and consistency in outputs while representing the RDS (Remuneration Data Solutions) team in regional and global initiatives. The successful candidate will also engage in project planning, contributing to the development of production estimates and schedules.

We will count on you to:

• Oversee the delivery of the assigned product portfolio, ensuring alignment with strategic objectives.
• Ensure the readiness of tools and resources necessary for the effective publication of surveys and related products.
• Supervise the processing and timely delivery of the designated product portfolio, maintaining the highest standards of quality.
• Conduct thorough peer reviews of various survey tasks, providing comprehensive technical feedback to colleagues to enhance overall output.
• Monitor the progress of surveys diligently to guarantee on-time completion and adherence to project timelines.
• Identify and escalate any risks that may arise during the survey processing phases, which could potentially impact quality or timelines.
• Collaborate with stakeholders at various levels within the organization and the market to ensure that the needs of the surveys are effectively met.
• Ensure that all process documentation is meticulously prepared and reviewed for accuracy and completeness.
• Confirm that all tools and software required for survey production are adequately prepared and thoroughly tested prior to deployment.
• Monitor and manage the budget effectively, ensuring financial accountability throughout the project lifecycle.
• Execute performance audits to assess and enhance team efficiency and output.
• Provide guidance to team members in project planning and collaborate with Operational Project Leaders (OPLs) on the definition of key milestones.
• Maintain a comprehensive understanding of the business and market landscape, as well as the end-to-end survey process.
• Collaborate with global teams to revise survey processes and develop innovative solutions that enhance operational effectiveness.
• Possess extensive knowledge of the methodologies underlying processes and products, actively sharing insights with junior colleagues and consistently seeking solutions and responses to challenges. Demonstrates proficiency in identifying and sourcing necessary information.
• Ensures the implementation of product design standards and methodologies within the assigned product portfolio, maintaining alignment with organizational objectives.
• Embrace and adopt product design standards and methodologies for the assigned product portfolio, effectively communicating issues and obstacles as they arise.
• Lead projects and transformational initiatives, proactively engaging in process improvement efforts to enhance operational efficiency and effectiveness.
• Act as a product and process manager, responsible for the comprehensive documentation of methodologies and processes, including instructions, manuals, and tracking changes in methodology.
• Support the testing of new methodologies and baskets, ensuring that key processes are well-documented and have appropriate backups.

• Demonstrates a profound understanding of the business and market landscape, as well as the end-to-end processes, recognizing how RDS (Research and Development Services) operations impact various stakeholders.
• Capable of delivering comprehensive insights regarding the managed portfolio, ensuring stakeholders are well-informed.
• Identify potential courses of action and formulates recommendations within the scope of the managed portfolio, contributing to strategic decision-making.
• Actively participates in and reviews recordings of client meetings to stay informed and engaged with client needs and expectations.
• Prepares data for client presentations, ensuring the completion of presentation templates with accurate and relevant information.
• Initiates, participates in, and leads discussions with external stakeholders and cross-functional teams, fostering collaboration and alignment.
• Ensures a foundational understanding of the broader business context by attending Line of Business (LoB) meetings, enhancing overall strategic awareness.
• Effectively manages stakeholder relationships, ensuring their needs and perspectives are understood and addressed.
• Cultivates market and product-centric knowledge within the RDS team, contributing to the team's expertise and effectiveness

• Independently execute job responsibilities with a high degree of autonomy and professionalism.
• Coordinate workflow for the sub-team, ensuring efficient task allocation and management.
• Facilitate cross-team activities to guarantee timely delivery, consistency in outputs, and comprehensive reporting.
• Represent the RDS team in regional and global initiatives, contributing to broader organizational goals..
• Engage collaboratively with Product Managers, DMT, Portfolio Managers, and other internal teams to drive continuous improvements in process and product quality.
• Maintain active communication and dialogue with colleagues and internal clients, sharing insights on key areas of interest and introducing new topics for discussion.
• Capable of initiating, participating in, and leading discussions with external stakeholders and across teams.
• Exhibit advanced presentation skills for internal purposes, effectively conveying information and ideas.

What you need to have:

• Graduate (any stream)
• A minimum of 6 years’ experience in similar kind of work, data analysis or related field preferred
• Experience in managing large databases and developing customized tools
• Familiarity with analytical tools and programming languages (e.g.: R, Python, VBA)
• Flexibility and adaptability in handling non-standard situations
• Critical thinking and problem-solving
• Attention to detail and precision
• Attention to detail and precision
• Non-standard thinking and adaptability in ambiguous situations
• Experience with data visualization and presentation tools
• Proficient in Qlik / PowerBI and JIRA, SQL proficiency for querying databases and performing complex analyses
• Ability to develop tailored solutions for unique survey needs
• Intellectual curiosity to explore new angles and uncover hidden patterns
• Advanced large database management
• Effective communication and articulation
• Stakeholder relationship management
• Ability to lead and influence within a team environment
• High seniority within the team, contributing to knowledge sharing and mentorship
• Flexibility and adaptability in handling non-standard situations
• Error Handling in Fragile Environment
• Multi country portfolio products management
• Experienced with running cross-regional projects or global initiatives
• Comp & Ben experience would be great asset

What makes you stand out?

• Excellent Communication Skills both written & verbal
• Executive presence that conveys composure and confidence in all situations

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.