Senior Manager - Survey Administration

Company: Mercer

Description:

Mercer is seeking candidates to join our Remuneration Data Solutions (Career) team based in the Noida office. This is a hybrid role that requires working in the office at least three days a week.

Senior Manager - Survey Administration (E)

What Can You Expect

The purpose of this position is to perform various people management tasks that contribute to the efficiency and quality of our operations. You will be responsible for managing, coordinating, and completing compensation and benefits surveys. This includes overseeing all aspects of the projects, such as setting deadlines, assigning tasks and responsibilities, monitoring and evaluating project progress, and providing status updates to the leadership. Additionally, you will conduct quantitative and qualitative analyses for multiple survey projects, producing compensation, benefits and practice reports, and analytical tools that are subsequently purchased by clients.

We Will Rely on You To:

• Demonstrate excellent people management skills to lead a team of survey analysts by recruiting, motivating, coaching, and developing team members. This includes setting clear goals and objectives, managing and prioritizing workloads, monitoring performance, and conducting one-on-one feedback sessions.
• Conduct regular team meetings to communicate goals, provide updates, and address any challenges.
• Collaborate with stakeholders during the planning, execution, and delivery of compensation and benefits surveys, ensuring adherence to timelines and quality standards.
• Resolve internal client escalations in a timely manner.
• Implement business-focused solutions within time and cost constraints.
• Prepare management reports and drive cross-team process improvements.
• Coordinate various projects and team initiatives using project management skills.
• Manage capacity by aligning and coordinating team availability to ensure projects are prioritized and timelines are communicated.
• Take ownership and accountability by assisting teams in troubleshooting issues related to both technical and business aspects of projects.
• Plan and develop new procedures within the area of team responsibility.
• Serve as a strong escalation resolution resource for direct reports on assigned projects. Clearly articulate any issues related to agreed deliverables, including impact analysis.
• Exhibit strong multitasking abilities and maintain a sharp focus to work with consistent rigor.
• Demonstrate effective and accurate reporting skills, with proficiency in MS Excel, MS PowerPoint, and MS Word.

What You Need to Have:

• A minimum of 8 years of overall experience.
• At least 3-5 years of experience in people management.
• A Bachelor s degree in information systems or a related field is preferred.
• A strong can-do attitude and self-initiative, demonstrating the ability to achieve results and drive teamwork.
• Extensive experience in survey management.
• Strong leadership, people management, project management, and client management skills.
• Significant experience in knowledge transfer efforts and transitions in complex processes.
• Demonstrated ability to manage and guide frontline managers across multiple shifts.
• Strong multitasking and analytical skills.

What Makes You Stand Out:

• Understanding of compensation and benefits surveys is a plus.
• Knowledge and experience in project management.
• Strong analytical, research, and problem-solving skills, with attention to detail.
• Familiarity with quality tools such as Six Sigma, Lean, and Kaizen is beneficial.
• An executive presence that conveys composure and confidence in all situations.
• Effective and accurate reporting skills.
• Proficiency in peer reviewing, designing, and implementing control mechanisms.

Why Join Our Team:

• We help you be your best through professional development opportunities, engaging work, and supportive leadership.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.