Senior Manager – Ops, L&D & Campaigns

Location: Onsite – Ashram Road, Ahmedabad, India

Job Type: Full-time

Working Hours (Aligned with Australian Time Zones):

• April to September: Monday to Friday – 5:00 AM to 2:00 PM IST
• October to March: Monday to Friday – 4:00 AM to 1:00 PM IST
• Saturday: 7:30 AM to 11:30 AM IST
• Leave Entitlement: 18 annual leaves (inclusive of all types), accrued on a pro-rata basis (1.5 days/month)

Salary Range:

Up to ₹80,000 per month + KPI-based performance bonus

About Us

Santecare Fast Pvt Ltd is a subsidiary of an Australian business entity, a Melbourne-based disability service provider. We specialise in managing various aspects of disability care services, including rostering, compliance, recruitment, accounts, and facility management. Our India-based back office efficiently handles these functions, serving as a crucial support system for our operations in Australia.

We are seeking a proactive and detail-oriented professional to join our team as a Roster Admin and Facility Manager. This is an onsite role, ideal for candidates based in Ahmedabad who can align with our operational hours.

Role Overview:

The Senior Manager – Ops, L&D & Campaigns will play a pivotal role in managing operations, overseeing learning and development programs, leading strategic marketing initiatives, and ensuring cross-functional alignment between India and Australia teams. This leadership role requires a blend of operational acumen, people management, and commercial insight to support CareFast’s continued growth and service excellence.

Key Responsibilities:1. Operations Management

- Oversee day-to-day business operations from the India office ensuring alignment with Australian counterparts.
- Create and implement SOPs and process improvements to boost efficiency and accountability.- Monitor KPIs and operational performance metrics, identify areas for optimization.

2. Learning & Development

- Design and execute training and development plans tailored for India-based teams.
- Conduct needs assessments, coordinate upskilling programs, and measure training effectiveness.- Ensure alignment of learning initiatives with organizational goals and compliance needs.

3. Recruitment & HR Support

- Drive end-to-end recruitment for Indian roles and support frontline staff recruitment processes for Australia.
- Oversee onboarding, induction, and performance management documentation across regions.- Coordinate with compliance teams to maintain accurate HR records and contracts.

4. Marketing & Campaign Management

- Plan and execute internal and external marketing campaigns across digital, social, and email platforms.
- Collaborate with design/content teams to produce engaging materials aligned with brand identity.- Track and report campaign effectiveness; optimize based on performance analytics.

5. Financial & Commercial Oversight

- Assist with India-based budgeting, cost tracking, and monthly financial reporting.
- Liaise with Australian finance teams to align on payroll, invoicing, and compliance metrics.

6. Stakeholder & Team Leadership

- Manage cross-functional teams in India and maintain active coordination with Australian leadership.
- Provide guidance, mentorship, and performance reviews for India-based staff.- Maintain strong communication channels across departments and geographies.

Ideal Candidate Profile:

- Education: Bachelor's degree in Business, Marketing, HR, or related discipline; MBA preferred
- Experience: 7–10 years in multi-functional operations, L&D, marketing, or HR; international coordination is a plus- Skills & Attributes:

• Proven leadership and stakeholder management
• Proficiency in CRM, automation tools, and HRMS platforms
• Strong documentation, reporting, and process implementation ability
• Excellent English communication skills and cultural adaptability

Why Join CareFast?

- Play a key role in scaling operations across India-Australia functions
- Work with a forward-thinking, compliance-driven, and transparent organization- Be part of a culture that values improvement, collaboration, and meaningful impact- Lead a high-impact team with visibility across leadership and decision-making layers

How to Apply:

Send your resume to askhr@santecare.in
Subject Line: “Application for Senior Manager – Ops, L&D & Campaigns”

Job Type: Full-time

Pay: Up to ₹80,000.00 per month

Benefits:

• Paid time off

Application Question(s):

• How many years of experience do you have in business operations or cross-functional management?
• Have you previously managed Learning & Development (L&D) programs?
• Are you comfortable working early morning shifts (between 4:00 AM – 2:00 PM IST)?
• Have you worked with any Australian or international stakeholders in a managerial capacity?

Work Location: In person