Senior Manager - Learning & Development

Role Overview: As a Senior Manager/Manager in Learning and Development (L&D), you will oversee all aspects of the L&D function related to employee development and training within the organization. Your main responsibility will be to collaborate with the Leadership team to identify, design, and execute training initiatives for the entire organization, ensuring alignment with the organization's goals. You will focus on enhancing customer service and sales performance through industry best practices, such as upselling and cross-selling. Key Responsibilities: - Collaborate with the Leadership team to design and implement training initiatives for the organization - Evaluate the effectiveness of training programs and take necessary actions for alignment with organizational goals - Implement industry best practices in retail to enhance customer service and sales performance - Utilize HRMS platforms for deploying learning management systems - Train employees on delivering exceptional customer service and fostering a customer-centric environment - Coordinate various training programs, identify participants, and address performance gaps - Align existing training programs with key business metrics for meaningful business impact - Spearhead the development of an internal team of trainers for continuous employee development - Engage with external agencies to fulfill specific training requirements - Collect feedback on training initiatives and refine training materials for effectiveness Qualification Required: - Degree in Hotel Management - Minimum of 10 years of operational and L&D experience in the Hospitality industry - Multilingual proficiency and willingness to travel extensively across South India preferred due to regional scope of the role Please note that there are no additional details of the company present in the job description.,