Senior Manager - Learning & Development

Senior Manager/Manager L&D will be responsible for all activities of the L&D function related to employee development and training.

Key responsibilities of Senior Manager L&D will include, but are not limited to,

• Partner with the Leadership team to identify, develop, and implement training for the organization.
• Assessment of training effectiveness and taking appropriate corrective action for achieving the organization’s objectives.
• Identify and implement best practices in the retail sector related to Customer service & retention, Sales improvement ( Upselling, Cross-selling)
• Leverage HRMS platforms for the implementation of learning management system.
• Train on excellent customer service and create a positive atmosphere for the customers
• Helps employees identify specific behaviours that will contribute to excellent customer service
• Uses effective training methods to ensure employees have a good understanding of customer service and can demonstrate customer satisfaction skills
• Coordinates required training programs, including identification of participants
• Identify performance gaps and work with managers to develop and implement appropriate training to improve performance.
• Align current training and development programs to effectively impact key business indicators.
• Build an in-house team of trainers for employee development
• Liaise with external agencies for specific training needs
• Gather feedback and refine the training material effectively.

Desired Profile:

• Hotel management graduate with at least 10 years of Operational and L&D experience in the Hospitality industry.
• Multilingual candidates who are willing to travel across South India are preferred.