Business Development Manager (BDM) A Business Development Manager (BDM) would be responsible for driving the VCs growth by identifying new business opportunities, building community relationships and increasing revenue. Key Responsibilities: 1. Business Operational Efficiency Identifying Opportunities – to increase organic OP, free and paid Sx. Building Relationships – to increase community awareness through CHW’s Revenue Growth – Percentage of target achieved vs. planned. Strategic Planning – Developing strategies to increase percentage of Surgery advised to actual surgery done. Reporting & Analysis – Tracking performance metrics and presenting growth reports to senior management, monthly visits to remain abreast with the performance KPI’s of VC. To maintain daily, weekly, monthly co – ordination with VC heads towards targets and achievements 2. Lead Generation & Conversion Number of New Leads – To increase organic, outreach camp OP numbers, free and paid Sx booking. Lead Conversion Rate – Increase the Percentage of booked to advised and arrival to booked ratio . 3. Market Expansion & Partnerships Growth in Market Share – The percentage increase in VC awareness in catchment area . 4. Productivity & Efficiency Time to Close a Deal – Monthly closure of targets in OP, Surgery –free and paid, optical sales and delivery. Role & responsibilities Preferred candidate profile

Business Development Manager (BDM) A Business Development Manager (BDM) would be responsible for driving the VCs growth by identifying new business opportunities, building community relationships and increasing revenue. Key Responsibilities: 1. Business Operational Efficiency Identifying Opportunities to increase organic OP, free and paid Sx. Building Relationships to increase community awareness through CHWs Revenue Growth Percentage of target achieved vs. planned. Strategic Planning – Developing strategies to increase percentage of Surgery advised to actual surgery done. Reporting & Analysis – Tracking performance metrics and presenting growth reports to senior management, monthly visits to remain abreast with the performance KPI’s of VC. To maintain daily, weekly, monthly co – ordination with VC heads towards targets and achievements 2. Lead Generation & Conversion Number of New Leads – To increase organic, outreach camp OP numbers, free and paid Sx booking. Lead Conversion Rate – Increase the Percentage of booked to advised and arrival to booked ratio . 3. Market Expansion & Partnerships Growth in Market Share – The percentage increase in VC awareness in catchment area . 4. Productivity & Efficiency Time to Close a Deal – Monthly closure of targets in OP, Surgery –free and paid, optical sales and delivery.

Job Title: Lead Coordinator - Digital Marketing Operations Location: Kolkata Industry: Eye Care / Nonprofit Function: Digital Marketing Operations Experience: 2-4 years of experience in digital coordination or marketing operations Employment Type: Full-time Reporting To: GM Digital Initiatives Job Summary / About the Role: We are seeking a proactive and detail-oriented Digital Marketing Operations Coordinator to support the digital marketing and communication efforts across platforms. The ideal candidate will have a good understanding of digital tools, MS-Excel, data analysis, and technical coordination, with a knack for managing reporting, digital platform health, and cross-team communication. Experience in nonprofit or healthcare sectors will be preferred. Key Responsibilities: Data, Reporting & Analysis Pull data from platforms like Google Analytics, Search Console, Google Business Profiles, CRMs, and social media insights to generate monthly, quarterly, and annual reports. Track keyword rankings on Google to maintain and update data on dashboards every month. Analyze keywords and search volumes for campaign planning and SEO optimization using tools like Google Keyword Planner, SEMrush, and UberSuggest. Track and report on key metrics such as website traffic, organic visits, online leads, appointment bookings, patient conversions (OPD visits, surgeries), donations received, and lead performance by channel. CRM & Lead Management Upload leads received via email, social media, WhatsApp ChatBot, etc., into the CRM. Monitor CRM daily to ensure accurate data flow, proper lead staging, and deal updates for patient or donor journeys. Ensure data hygiene on CRM platforms and coordinate with the tele-calling team to ensure lead follow-ups, notes, and status updates are captured in the CRM. Digital Coordination & Operations Respond to and forward emails to concerned departments; monitor shared inboxes. Manage content updates across platforms (website, mobile app, social media) as requested by the team. Handle daily review and comment responses across Google and social media platforms. Monitor inappropriate Google Business images and coordinate with Google support for takedown. Assist with local SEO efforts—create local citations and listings to improve regional visibility. Monitor spam backlinks and execute disavows via Search Console. Campaign Support Coordinate WhatsApp and SMS campaigns; monitor credit balances and ensure smooth execution. Maintain updated headers and templates on DLT platforms; coordinate for new approvals or issues. Schedule social media posts via Hootsuite and post manually if needed. Vendor & Finance Coordination Track invoices, bills, and POs; ensure timely submission to the finance team. Follow up with the purchase team and finance team on payments to vendors. Coordinate with external vendors, developers, and hosting teams for issue resolution, deployments, or updates. Website & Tech Monitoring Act as the first point of contact for digital tech support requests; resolve or escalate as needed. Perform basic website admin tasks—user roles, content updates, plugin checks, etc. Track uptime and performance of all digital assets including websites, WhatsApp bots, donation gateways, and business listings. Assist with testing and rollout of new digital tools, system integrations, or features. Cross-Team Support Coordinate with internal ops and marketing teams for new business listings or Google customizations. Work with fundraising teams to ensure donation tracking is aligned across platforms. Required Skills & Qualifications: Bachelor’s degree in Marketing, IT, Communications, or related field. 2–4 years of experience in digital coordination or marketing operations. Hands-on experience with Google Analytics, Google Search Console, and CRM tools. Familiarity with keyword research and SEO tools (e.g., Keyword Planner, SEMrush). Good working knowledge of Excel/Google Sheets, dashboards, and reporting. Experience with campaign tools (WhatsApp, SMS, DLT platforms). Strong organizational and follow-up skills. Strong proficiency in Microsoft Excel – including functions like VLOOKUP, pivot tables, charts, conditional formatting, and data cleaning. Proactive, solution-driven, and highly detail-oriented. Basic understanding of web technologies and content management (WordPress preferred). Familiarity with Google Business Profiles, Hootsuite, or other social schedulers.

Job Title: Communications & Content Manager Location: Kolkata Industry: Nonprofit Function: Content creation Department: MARCOM Experience: 4-7 years (with minimum 3 years in the nonprofit/NGO sector) Employment Type: Full-time Reporting To: VP Marketing & Growth Dotted-line Reporting To: General Manager Digital Initiatives Job Description & Summary: We are looking for a mission-aligned Content Strategist who thrives on storytelling, audience engagement, and content innovation. This role will drive the planning, creation, and promotion of strategic content to raise awareness, attract donors, build thought leadership, and support Akhand Jyoti’s core programmes— restoring sight and empowering women . The role requires experience in the nonprofit sector and a deep understanding of audience-centric, multichannel content strategies. Key Responsibilities: Content Strategy & Planning Develop and execute an integrated content strategy aligned with Akhand Jyoti’s vision, goals, donor engagement, community awareness and program themes (e.g., restoring sight, women empowerment, rural health, eye care). Create and maintain a dynamic monthly content calendar in coordination with marketing, fundraising, and program teams and execute the contents timely. Identify key narratives and storytelling opportunities within the organization’s work. Develop high-quality marketing content packs for use by fundraisers to support campaigns and donor outreach. Ensure all content is plagiarism-free, factually accurate, up-to-date, and aligned with evidence-based and scientific standards. Maintain consistency in tone, messaging, and brand voice across all content. Ensure adherence to brand, style, and editorial guidelines in every asset published. Content Creation & Storytelling Create emotionally powerful stories and content packs based on field interviews, success stories, and program impact. Lead the creation of high-quality, emotionally resonant content across range of formats: website blogs, website pages, impact stories, brochures, newsletters, donor communication, emailers, pamphlets, pitch-decks, social media posts and more. Coordinate with program, operations, and fundraising teams to understand ground-level work and translate it into compelling narratives. Interview internal KOLs, donors, and visitors to gather insights and shape compelling narratives. Interview internal Key Opinion Leaders (KOLs) to gather insights and shape compelling narratives and coordinate with the marketing and branding team to finalize and promote this content across platforms. Engage with donors and visitors to document their experiences and testimonials for content use in promotions and outreach. Interview beneficiaries, field staff, and program leads to uncover powerful stories that highlight the impact of Akhand Jyoti’s work. Collaborate with videographers, designers, and editors to produce multimedia content. Assist in scripting and messaging for videos, reels, webinars, interviews and digital campaigns. Optimize content for SEO, digital performance, and user engagement. Digital & Social Media Engagement Develop and manage a monthly social media calendar focused on awareness days, impact numbers, program updates, events, storytelling, donor updates, visitors, awards & acknowledgment, etc. Strategize content for Akhand Jyoti’s digital platforms including website, social media (LinkedIn, Twitter, YouTube, etc.) and optimize content for engagement, reach, and storytelling impact across channels. Engage with external stakeholders on social media (e.g., commenting, resharing, tagging, Tweeting) to build brand credibility and generate brand awareness. Support in planning and promoting digital campaigns, online fundraising appeals, and events. Content Distribution & Partnerships Map content to appropriate distribution channels (newsletters, social media, forums, communities, guest postings, etc.). Repurpose blog posts and core content into multi-format assets: infographics, short posts, carousels, videos, etc. Create PR-friendly content packs for media partners, influencers, and bloggers. Build and manage a list of high-authority platforms (e.g., Medium, LinkedIn, Flipboard) for content syndication. Coordinate with the digital marketing team for paid content distribution (e.g., promoted posts, native ads). Curate pitch templates for media placements and outreach based on editorial preferences and platform gaps. Identify and engage with prominent external contributors (writers, publications, communicators) in the nonprofit domain for coverage or co-authored guest content. Liaise with external partners (writers, translators, media agencies) when needed. Required Qualifications & Skills 4–7 years of experience in content strategy, storytelling, or nonprofit communications. Demonstrated experience working in or with NGOs/nonprofits, preferably in sectors like health, education, or gender equity. Exceptional storytelling, writing, and editing skills with a strong emotional and narrative sensibility. Ability to convert complex programmatic information into accessible and inspiring stories. Strong command over written English with the ability to adapt tone and complexity based on the target audience. Strong organizational and project management skills; ability to coordinate across teams, manage multiple content pipelines simultaneously. Experience in conducting interviews and turning conversations into meaningful content is essential. Proven experience developing content across long- and short-form formats (blogs, scripts, guides, posts, etc). Strong eye for detail, fact-checking, and tone calibration based on target audience. Knowledge of SEO writing, social media best practices, and content marketing tools. Excellent collaboration and communication skills; ability to work with cross-functional teams effectively.

Job Title: Lead Clinical Content Strategist Location: Kolkata Industry: Eye Care / Healthcare Function: Digital Marketing Department: MARCOM Experience: 35 years of content writing experience in healthcare, or patient education domains. Employment Type: Full-time Reporting to: General Manager Digital Initiatives Dotted-line Reporting To: VP Marketing & Growth Job Description & Summary: We are looking for a Clinical Content Writer with a strong background in optometry or eye care to create high-quality, accurate, and engaging clinical content. The ideal candidate will have a deep understanding of eye health, diagnostic procedures, treatment options, and the patient care journey. Optometrists or candidates with clinical experience in eye care will be given preference. Key Responsibilities: Content development: develop, write, and edit clinical content related to eye care for various formats, including but not limited to website blogs, web pages, guest blogging/ articles, educational materials, patient guides, social media, brochures, pamphlets, posts & responses in forums, community health groups, scripts for videos, reels and FAQs, etc. Quality assurance: ensure all content is plagiarism free, scientifically accurate, up-to-date, and aligned with evidence-based practices. Translate complex medical information into clear, accessible, and patient-friendly language without compromising accuracy. Cross-functional Collaboration: work closely with ophthalmologists/ doctors, optometrists, and other clinical teams to ensure content accuracy, completeness, consistency and credibility. Assist in the creation of scripts for videos, webinars, or digital campaigns targeting both patients and professionals. Optimize content for SEO, digital performance, and user engagement. Stay updated on the latest advancements in optometry, ophthalmology, and eye care research. Regulatory Compliance: ensure all clinical content complies with applicable medical standards, regulatory requirements, and ethical guidelines. Ensure content meets branding, and editorial standards. Calendar Planning - develop and manage a monthly social media content calendar focused on patient education, awareness days, hospital updates, and curative and preventive eye care. Content Review & Optimization - audit existing content to ensure accuracy and clinical correctness, updated facts and consistent tone and plagiarism-free writing Guest Content Partnerships - Identify and engage prominent external writers, optometrists, or medical communicators for guest blogs, articles, and co-authored content. Pitch and develop collaborative content pieces. Prepare PR-friendly content packs that can be used by media partners, bloggers, or influencers. KOL (Key Opinion Leader) Engagement: collaborate with internal KOLs (optometrists, ophthalmologists, researchers, board members) to endorse or contribute to clinical content. Facilitate interviews, webinars, podcast episodes, etc. Craft and drive the strategy for content syndication, guest posting, and earned media contributions to reputable health/medical publications (e.g., Healthline, WebMD, niche optometry journals). Preferred Qualifications Degree in Optometry, Life Sciences, Journalism, or Communications (Optometrists with writing experience will be strongly preferred). 35 years of content writing experience in healthcare, wellness, or patient education domains. Strong understanding of SEO writing practices and content optimization techniques. Strong command over written English with the ability to adapt tone and complexity based on the target audience. Native or fluent Hindi speakers/ writers with the ability to create content for bilingual audiences (Hindi and English) will be given preference. Excellent collaboration and communication skills; ability to work with medical and marketing teams effectively. Ability to manage multiple projects and meet deadlines. Proven experience developing content across long- and short-form formats (blogs, scripts, guides, posts, etc). Experience in conducting interviews and turning conversations into meaningful content is essential.

JD & KRA for Assistant Manager - Outreach) Job Description: Support the outreach team in planning eye camps across districts, blocks, and villages. Assist in creating a proper route chart for Vision Van, especially for follow-up patients. Coordinate with field teams to ensure proper logistics, transport, and materials for camps. Plan and arrange patient pickup and drop-off using buses and other transport modes. Maintain accurate data entry, record keeping, and digital monitoring of outreach activities. Prepare weekly and monthly reports related to camp performance and outreach activities. Maintain and update donor-related data and support in donor reporting. Ensure proper communication and coordination with all stakeholders /Department regarding donors targets & milestone. Key Responsibility Areas (KRA): District/block/village-wise camp planning and scheduling for the outreach team. Design and update Vision Van route plans for follow-up patients. Timely planning and coordination of patient transport (pickup and drop). Accurate and timely data entry of all camp and patient-related details. Prepare and submit weekly/monthly reports to management and donors. Maintain records of outreach materials, equipment, and transport arrangements. Coordinate with field staff to ensure smooth and effective execution of all outreach activities. Ensure donor data is updated regularly and used for reporting purposes. Monitor outreach activities through digital tools and maintain records. Required Skills: Strong coordination and planning skills Basic knowledge of Excel and data entry tools Good written and verbal communication Familiarity with rural geography and field operations Ability to maintain records and generate reports Basic understanding of digital monitoring systems Team player

Job Title : Manager Quality Assurance Department : Quality Assurance Reporting to : Assistant General Manager Quality Assurance Location : Akhand Jyoti Eye Hospital (Centre of Excellence) with regular visits to all satellite centres Purpose of the Role : To champion, sustain and continuously improve the Quality Management System (QMS) across the hospital network, assuring patient safety, regulatory compliance, and an all pervasive culture of excellence. Consolidated Job Description Sr. No.Broad Responsibility AreaKey Job Descriptions (JD)1Quality Management System (QMS) & Documentation Control Own the QMS and ensure alignment with NABH / ISO standards Maintain the master list of documents, SOPs, records and forms; review/approve revisions; control circulation of copies Drive periodic management review of QMS effectiveness 2. Regulatory & Statutory Compliance Monitor statutory licenses (BMW, PCB, etc.) and ensure renewals Track compliance with national/state healthcare regulations and patient-safety standards. 3. Internal Audits & Gap Assessments Prepare the annual internal-audit calendar; train auditors; approve check-lists Lead audits at base hospital and conduct gap assessments at satellite centres; ensure timely closure of NCs/CAPAs. 4. Committee & Governance Meetings ¢ Ensure Quality Steering, Infection-Control, Medication-Safety, OT-Users and other statutory committees meet at defined frequency; record & disseminate minutes; track action items. 5. Training & Competence Development ¢ Conduct induction and recurrent training on Quality Policy, Mission-Vision-Values, SOPs, patient safety, BMW, incident reporting, RCA & CAPA ¢ Coordinate calendared technical sessions with Training & Education department. 6. Patient Safety, Risk & Incident Management ¢ Lead weekly safety rounds (OT, OPD, wards, outreach camps) ¢ Maintain & update enterprise risk matrix; facilitate RCA & CAPA for all incidents/near-misses ¢ Submit quarterly risk-management report to leadership. 7. Clinical Protocol & Sterilization Oversight ¢ Verify OT sterilization logs, biological indicators, and adherence to infection-control SOPs Audit OPD, diagnostic areas and outreach camps for compliance with clinical pathways. 8. Data Analysis, Reporting & MIS ¢ Collate quality indicators, patient-flow time-motion data, incident stats and patient-feedback trends. Generate and present the monthly MIS deck to Senior Management & SIT; publish dashboards on intranet. 9. Patient Experience & Feedback Management ¢ Supervise systematic collection and statistical analysis of patient-satisfaction surveys & suggestion registers; develop improvement plans with process owners. 10.Continuous Improvement & Innovation ¢ Champion Lean/Six-Sigma or Kaizen projects to reduce waste and enhance clinical and administrative efficiency. Publish case studies and share best practices across centres. 11. Leadership & Team Management ¢ Direct and coach Trainee, Executive and Senior Executive QA staff; conduct weekly departmental huddles; perform goal-setting and appraisals Foster a culture of collaboration, learning and recognition within the QA team. 12. Stakeholder Communication & Quality Culture Promotion ¢ Act as quality ambassador; engage clinicians, nursing, admin, supply-chain and outreach teams to embed quality in every interaction. Publish quality alerts, newsletters, case studies on intranet and notice boards . Authority & Interfaces Internal : Asst General Manager QA, Department Heads, Training & Education, Nursing, OT, Outreach & Satellite Centres, Biomedical Engineering, SCM. External : Accreditation bodies (NABH/ISO), regulatory agencies, vendor auditors, donor-quality monitors. Desired Qualifications & Experience Bachelors / Masters degree in Hospital/Healthcare Administration or equivalent. 3+ years in hospital QA/QI; prior exposure to eye-care settings preferred. Key Competencies Deep knowledge of clinical governance, infection prevention, and ophthalmic clinical pathways. Data-analytic acumen; proficiency in Excel, QI dashboards & statistical tools. Influencing, coaching and change-management skills.

Job Title: Supply Chain Manager Optical Experience Required: 3–6 Years (Minimum 2 Years in Optical Stores) Location: Saran, Bihar Job Summary: We are seeking a proactive and detail-oriented Supply Chain Manager with a strong background in optical retail to oversee and optimize our supply chain operations. The ideal candidate will have 3–6 years of relevant experience, including at least 2 years in managing supply chain functions within optical stores or optical retail chains. Key Responsibilities: Manage end-to-end supply chain operations including procurement, inventory, logistics, and vendor management. Forecast demand and ensure optimal stock levels at stores and warehouses. Coordinate with store managers, vendors, and logistics partners to ensure timely delivery of frames, lenses, and accessories. Monitor and improve supply chain KPIs including inventory turnover, order accuracy, and delivery timelines. Maintain strong relationships with optical product vendors and negotiate terms and pricing. Ensure proper stock replenishment and minimize stockouts or overstocking at optical outlets. Collaborate with cross-functional teams (store operations, finance, and IT) to streamline processes. Key Requirements: Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field. 3–6 years of experience in supply chain management, with at least 2 years in optical stores or optical retail. Strong understanding of optical products and inventory cycles (frames, lenses, accessories). Proficiency in inventory management systems and Excel. Excellent communication, negotiation, and analytical skills. Preferred: Experience with multi-location optical retail chains or hospital-based optical stores. Let me know if you'd like to tailor this further for a specific organization or region.

Job Description: Position Title: Manager- Talent Acquisition Location: Akhand Jyoti Eye Hospital, Mastichak, Saran Department: Human Resources Reports To: Head HR Job Summary: We are seeking a highly skilled and experienced Manager- Talent Acquisition to join our dynamic Human Resources team at Akhand Jyoti Eye Hospital. The ideal candidate will be responsible for managing the full recruitment cycle for various hospital departments, ensuring that we attract, hire, and retain the best talent in the healthcare industry. This role requires a proactive approach, excellent communication skills, and a deep understanding of the healthcare sector's unique recruitment needs. Key Responsibilities: Full-Cycle Recruitment Manage the end-to-end recruitment process, from job posting to onboarding. Develop and implement recruitment strategies to attract high-quality candidates. Source candidates through various channels, including job boards, social media, and professional networks. Candidate Screening and Assessment : Conduct initial screening and interviews to assess candidates' qualifications and cultural fit. Coordinate and schedule interviews with hiring managers and relevant department heads. Administer and evaluate pre-employment assessments and background checks. Collaboration and Relationship Building: Build and maintain strong relationships with department heads to understand their staffing needs. Act as a point of contact for candidates throughout the recruitment process, ensuring a positive candidate experience. Collaborate with the HR team to improve recruitment processes and strategies. Employer Branding: Promote Akhand Jyoti Eye Hospital as an employer of choice through various branding initiatives. Participate in career fairs, campus recruitment events, and networking activities to build a talent pipeline. Create and manage engaging content for social media and the hospitals career page. Data Management and Reporting: Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS). Prepare and present recruitment reports and metrics to the HR Manager/Director. Analyze recruitment data to identify trends and areas for improvement. Compliance and Policy Adherence: Ensure all recruitment activities comply with legal and regulatory requirements. Stay informed about industry trends and best practices in healthcare recruitment. Assist in developing and updating recruitment policies and procedures. Qualifications: Education: Master Degree in Human Resources, Business Administration, or a related field. Master's degree preferred. Experience: Minimum of 6 years of experience in recruitment, with at least 3 years in healthcare recruitment. Proven record of accomplishment of successfully filling various roles, from entry-level to senior positions. Skills: Excellent communication and interpersonal skills. Strong organizational and time management abilities. Proficient in using applicant tracking systems (ATS) and other recruitment tools. Knowledge of labor laws and regulations related to recruitment and employment. Competencies: Ability to work independently and as part of a team. High level of professionalism and confidentiality. Strong problem-solving skills and attention to detail. Benefits: Competitive salary and benefits package. Opportunities for professional development and career growth. A supportive and collaborative work environment. Akhand Jyoti Eye Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Position Title: Manager Payroll Location: Mastichak, Saran Department: Human Resources Reports To: Head HR Job Summary: We are seeking a highly skilled and experienced Manager Payroll to join our dynamic Human Resources team at Akhand Jyoti Eye Hospital. The ideal candidate will be responsible for managing the full recruitment cycle for various hospital departments, ensuring that we attract, hire, and retain the best talent in the healthcare industry. This role requires a proactive approach, excellent communication skills, and a deep understanding of the healthcare sector's unique recruitment needs. Key Responsibilities: 1. Individual Responsibilities: Ensure accurate and timely processing of monthly payroll for all employees. Maintain payroll data integrity in the HRMS/ERP system. Process salary revisions, new joiners, exits, promotions, and arrears with supporting documentation. Reconcile salary reports with finance, PF, ESI, PT, TDS, and other statutory compliance. Maintain employee payroll records, bank details, income tax declarations, and loan deductions. Address employee payroll queries and resolve discrepancies in coordination with relevant stakeholders. 2. Supervisory Responsibilities: Lead and guide payroll executives or assistants under the function. Ensure internal timelines are met and compliance is adhered to. Train junior staff on payroll practices, legal requirements, and HRMS usage. Conduct internal audits and verify payroll input before finalization. 3. Strategic Responsibilities: Partner with finance and compliance teams to streamline payroll audits and taxation. Support budgeting and manpower cost forecasting in line with organizational goals. Contribute to payroll policy creation and automation to reduce manual errors. Ensure compliance with labor laws, tax regulations, and statutory reporting requirements. Outsourced Compliances- Coordinate and supervise statutory compliance tasks handled by external vendors, ensuring accuracy and timeliness in PF, ESI, PT, LWF filings, and labor law obligations. In house Compliances- Independently manage and process internal compliance activities including statutory registers, returns, and inspections across all units and departments. Handle all departmental inspection and audit- Represent the HR department during departmental inspections and audits, ensuring all documentation is up to date and compliant with regulatory requirements. Employee Grievance Handing related to payroll and compliances- Act as the primary point of contact for resolving employee concerns related to salary disbursements, deductions, tax declarations, and statutory benefits. Monthly Payroll Compliance Reports:- Prepare and submit detailed monthly reports including payroll reconciliation, compliance status, and variance analysis. Annual Budget Preparation: Support in forecasting and preparing the yearly budget related to manpower costs, statutory dues, and compensation planning. Manpower Reporting: Maintain and update monthly manpower headcount data across departments for internal reporting and strategic HR planning HR Software Training: Conduct training sessions for new joiners and existing employees to ensure effective use of HRMS/Payroll software for attendance, leave, and salary-related operations Address all statutory compliance related concern of employee and employer- Respond to both employee and employer queries regarding statutory obligations and ensure all updates and changes are communicated and implemented promptly. Handle recruitment as and when required- Support the recruitment process during high-demand periods or for critical roles within the HR or compliance functions. 4 . Qualifications & Experience: MBA in HR or PG Diploma in HR/Payroll Management. 6 to 8 years of experience in end-to-end payroll processing. Proficiency in Excel, HRMS and compliance platforms. Strong knowledge of labor laws, tax rules, and audit protocols. Akhand Jyoti Eye Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Position Title: Senior Manager - Learning & Development Department: Human Resources Location: Mastichak, Saran Reports To: HR- HEAD Job Summary: We are seeking a highly skilled and experienced Senior Manager - Learning & Development to join our dynamic Human Resources team at Akhand Jyoti Eye Hospital. The ideal candidate will be responsible for managing the full recruitment cycle for various hospital departments, ensuring that we attract, hire, and retain the best talent in the healthcare industry. This role requires a proactive approach, excellent communication skills, and a deep understanding of the healthcare sector's unique recruitment needs. Key Responsibilities: Training Program Development: Design and develop comprehensive training programs that align with the core values of the Akhand Jyoti Eye Hospital. Create training materials, including presentations, manuals, and online modules, that are engaging and effective. Identify and assess training needs through surveys, interviews with employees, and consultation with department heads. Monthly quality control indicators- Monitor and report monthly payroll and compliance metrics to ensure accuracy, timeliness, and adherence to statutory requirements. Address discrepancies proactively. Departmental NABH documentation- Maintain and regularly update documentation required under NABH standards related to HR processes, particularly in payroll, audit trails, and employee records. Identify training needs- Identify learning gaps related to payroll compliance, ESI, PF, income tax, and labor laws across departments; coordinate with L&D to organize relevant trainings. Facilitate all training, Induction, development program- Conduct onboarding sessions focused on salary structure, statutory deductions, and compliance requirements for new joiners. Support development programs for HR and finance teams. Grievance handling- Address employee grievances related to salary, deductions, reimbursements, and statutory benefits in a timely and professional manner, ensuring resolution in coordination with HODs. Report & Record Maintenance Training program- Ensure proper documentation and archiving of payroll records, challans, returns, statutory filings, and audit reports in accordance with legal and organizational requirements. Employee Satisfaction Survey- Collaborate with HR team to conduct and analyze payroll and benefits-related feedback as part of employee satisfaction surveys; recommend corrective actions where needed. Performance Evaluation- Provide payroll data to support the performance appraisal process, ensuring increments and promotions are implemented accurately and on time. Event Management- Coordinate and manage payroll-related communication during major organizational events like appraisals, bonuses, and annual increments. Monitoring the policy implementation- Ensure payroll-related policies (e.g., leave encashment, gratuity, attendance rules) are followed consistently and make recommendations for policy updates as per latest labor laws. Finalization of JD & KRA's, Privileging- Assist in preparing Job Descriptions and defining payroll & compliance-related Key Result Areas (KRAs) for HR/payroll team members. Privileging and Authorization Matrix Help define and implement authorization workflows for payroll inputs, expense approvals, and compliance filings. Recruitment Support (as and when required)- Collaborate with the recruitment team during onboarding to ensure timely employee code creation, salary fixation, and benefits enrolment. Implementation and Delivery: Coordinate and conduct training sessions, workshops, and seminars for various employee groups. Utilize a variety of instructional techniques and formats, such as simulations, team exercises, group discussions, and e learning. Ensure all training programs are delivered effectively and within the allocated budget and timeline. Evaluation and Improvement: Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Make data-driven recommendations for continuous improvement of training programs and materials. Stay updated on the latest trends and best practices in learning and development. Employee Development: Support career development initiatives by identifying skill gaps and providing targeted training solutions. Foster a culture of continuous learning and professional development within the organization. Assist employees in developing individual development plans (IDPs) and career pathing. Collaboration and Communication: Work closely with HR colleagues and department heads to ensure training initiatives support organizational objectives. Communicate training schedules, objectives, and outcomes to all relevant stakeholders. Build and maintain relationships with external training providers and consultants. Qualifications: Education: MBA in Human Resources, Organizational Development, Education, or a related field. Master's degree or professional certification. Experience: Minimum of 8 years of experience in learning and development, with at least 2 years in a healthcare. Experience in the healthcare or hospital sector is highly desirable. Skills: Strong knowledge of adult learning principles, instructional design, and training methodologies. Proficiency in using learning management systems (LMS) and e-learning platforms. Excellent project management and organizational skills. Strong communication and presentation skills. Ability to analyze data and use it to drive training decisions. Competencies: Ability to work effectively with diverse groups and build strong working relationships. Strong problem-solving skills and attention to detail. Ability to manage multiple projects simultaneously and meet deadlines. Creative and innovative thinking with a proactive approach to learning and development. Benefits: Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement. A supportive and collaborative work environment.