Senior Manager - Learning & Development

Job Summary:

Training Program Development:

• Design and develop comprehensive training programs that align with the core values of the Akhand Jyoti Eye Hospital.
• Create training materials, including presentations, manuals, and online modules, that are engaging and effective.
• Identify and assess training needs through surveys, interviews with employees, and consultation with department heads.
• Monthly quality control indicators- Monitor and report monthly payroll and compliance metrics to ensure accuracy, timeliness, and adherence to statutory requirements. Address discrepancies proactively.
• Departmental NABH documentation- Maintain and regularly update documentation required under NABH standards related to HR processes, particularly in payroll, audit trails, and employee records.
• Identify training needs- Identify learning gaps related to payroll compliance, ESI, PF, income tax, and labor laws across departments; coordinate with L&D to organize relevant trainings.
• Facilitate all training, Induction, development program- Conduct onboarding sessions focused on salary structure, statutory deductions, and compliance requirements for new joiners. Support development programs for HR and finance teams.
• Grievance handling- Address employee grievances related to salary, deductions, reimbursements, and statutory benefits in a timely and professional manner, ensuring resolution in coordination with HODs.
• Report & Record Maintenance Training program- Ensure proper documentation and archiving of payroll records, challans, returns, statutory filings, and audit reports in accordance with legal and organizational requirements.
• Employee Satisfaction Survey- Collaborate with HR team to conduct and analyze payroll and benefits-related feedback as part of employee satisfaction surveys; recommend corrective actions where needed.
• Performance Evaluation- Provide payroll data to support the performance appraisal process, ensuring increments and promotions are implemented accurately and on time.
• Event Management- Coordinate and manage payroll-related communication during major organizational events like appraisals, bonuses, and annual increments.
• Monitoring the policy implementation- Ensure payroll-related policies (e.g., leave encashment, gratuity, attendance rules) are followed consistently and make recommendations for policy updates as per latest labor laws.
• Finalization of JD & KRA's, Privileging- Assist in preparing Job Descriptions and defining payroll & compliance-related Key Result Areas (KRAs) for HR/payroll team members.
• Privileging and Authorization Matrix
  Help define and implement authorization workflows for payroll inputs, expense approvals, and compliance filings.
• Recruitment Support (as and when required)- Collaborate with the recruitment team during onboarding to ensure timely employee code creation, salary fixation, and benefits enrolment.

Implementation and Delivery:

• Coordinate and conduct training sessions, workshops, and seminars for various employee groups.
• Utilize a variety of instructional techniques and formats, such as simulations, team exercises, group discussions, and e learning.
• Ensure all training programs are delivered effectively and within the allocated budget and timeline.

Evaluation and Improvement:

• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Make data-driven recommendations for continuous improvement of training programs and materials.
• Stay updated on the latest trends and best practices in learning and development.

Employee Development:

• Support career development initiatives by identifying skill gaps and providing targeted training solutions.
• Foster a culture of continuous learning and professional development within the organization.
• Assist employees in developing individual development plans (IDPs) and career pathing.

Collaboration and Communication:

• Work closely with HR colleagues and department heads to ensure training initiatives support organizational objectives.
• Communicate training schedules, objectives, and outcomes to all relevant stakeholders.
• Build and maintain relationships with external training providers and consultants.

Qualifications:Education:

• MBA in Human Resources, Organizational Development, Education, or a related field. Master's degree or professional certification.

Experience:

• Minimum of 8 years of experience in learning and development, with at least 2 years in a healthcare.
• Experience in the healthcare or hospital sector is highly desirable.

Skills:

• Strong knowledge of adult learning principles, instructional design, and training methodologies.
• Proficiency in using learning management systems (LMS) and e-learning platforms.
• Excellent project management and organizational skills.
• Strong communication and presentation skills.
• Ability to analyze data and use it to drive training decisions.

Competencies:

• Ability to work effectively with diverse groups and build strong working relationships.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Creative and innovative thinking with a proactive approach to learning and development.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.