Senior Manager - Human Resources (Retail Stores)

Role & Responsibilities:-

Process ownership

• Accountability on CHRs'/Manager HRs deliverables for the geography
• Driving existing policies and SOPs and ensuring adherence thereto
• Regular structured meetings with Operations Team (Zonal OPs Manager + Cluster Managers) for NSO & existing stores along with NSO leads
• Ensuring optimum recruitment (as per budgets and as aligned to the Diversity & Inclusion {D&I} policy of the organization) before handover to Operations
• Leading & guiding investigations done on Ethics & POSH cases
• Evaluating new sources of recruitment suggested by the team, monitoring the Quality of Hires
• Driving & Monitoring timely recruitment of store staff as per budgets in alignment to Diversity & Inclusion (D&I) policy of the organization
• Adherence to Personnel cost for the region
• Planning and ensuring execution of CSR, Rewards &Recognition (R&R) and Engagement activities at the region
• Reviewing payroll and incentive data & Monitoring payroll for ZO employees
• Diagnosing people issues and seeking liasoning support to drive OD intervention wherever deemed necessary
• Driving & strategizing plans on survey responses & reviewing execution of corrective measures on the OFIs
• Reviewing KPI Trackers of CHRs/Manager HR and ensuring appropriate action planning

Employee Benefits Management:

• Ensure all benefits are passed onto the relevant employees
• Be equipped with the latest updates on employee benefits' programs and address queries as & when required

Communication:

• Communicating with the Support Office Team (TCOC,POSH,D&I Recruitment, CSR, Engagement, R&R
• Constant touch with Operations (SM+CM) for understanding business requirements and calibrating the teams for meeting the requirements
• Executing HR priorities Diversity, CAPS in consultation with Operations

Reviews:

• Quarterly/Bi-annual visits to all stores in the region to review people processes/compliances

Constant touch with Operations w.r.t.store performance discussions thru MORs (Qtly) or structured meetings

• Review & guide direct reportees for enhanced performance and career growth
• Ensuring maintenance of all statutory compliance

Innovation:

• Communicating potential changes in the SOP
• Suggesting developments & innovation in Hiring, CSR,R&R and Engagement activities