Hr Operations SME

Qualifications:

• Graduate in any discipline
• 5+ - 8 Years of Experience in HRO domain
• Strong process knowledge in workforce administration/Employee data administration
• Success Factor Experience is mandatory
• Strong written & verbal communication skills required

Job role

The primary objective of this role is to support the HRO lifecycle activities from Hire to Retire.

The key expectation from this role is to manage the Data entry & Pre-Payroll activity in the ERP tools prescribed by the company for MEA Region which includes processes like New Hire setup, Payroll Inputs, Termination and Attendance Mgmt., Data Management, Direct deposit, Payrate change in system, while maintaining the right SLAs for the process in terms of TAT & Accuracy and perform team audits for critical activities.

ACCOUNTABILITIES:-

• Good working knowledge under HRO H2R domain.
• Experience on managing transactions on different HR ERPs :

  Success Factor

  is mandatory
• Ability to deliver high quality levels and self-audit work and team audit work
• Maintain the required SLAs with respect to TAT and Accuracy.
• Experience of handing emails queries and problem resolution.
• Strong written and comprehension skills.
• Basic cadence of following the Goals and achieving the same.
• Knowledge of HR processes and practices – New Hire, Employee Data management & Termination etc’s.
• Ability to work with a diverse group of employees and individuals.
• Strong knowledge of Microsoft Word, Excel, PowerPoint.
• Demonstrate Customer Orientation.
• Ability to answer inquiries on own initiative by effective use of relevant written data and information.
• Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
• Develop process excellence in Operation activities
• Create & update all required process documentation (process maps and SOPs) within agreed timeframes on the defined support tool.
• Collaborate with team members to enhance overall performance and ensure adherence to quality standards
• Provides support identifying and eliminating errors, fostering zero-defect culture
• Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards

Skills

• Strong process knowledge in workforce administration/Employee data administration

. Hands-on experience in working any ERP tools such as SAP, WorkDay, Orcale etc's

• Strong written & verbal communication skills required
• Demonstrates proficient expertise in MS Office (Word, Excel, PowerPoint)
• Exhibits consistent quality control in work
• Exhibits an understanding of specific channels or vertical markets as required by job function
• Experience in the same domain, worked in relevant industry
• Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

Shift Window: - General Shift (10:30am - 07:30pm)

Working days: - WFO- All 5days

Work Schedule: - Sunday - Thursday

*Its a general shift thus NO "Office Transport" will be provided

Note for approver

-

Must have skills

Strong understanding of Hire to Retire process

• Experience on managing transactions on different HR ERP’s

Good to have skills

Past Experience in working for MEA region/Success Factor Exp.