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5.0 - 10.0 years
8 - 13 Lacs
Hyderabad
Work from Office
***** PLS READ THE JOB POST BEFORE APPLYING.***** Designation : Manager_HRBP Location : Uppal (Hyderabad) Shifts : 100% WFO - any 9 hours shift between 10 am to 9 pm as per business requirements Salary: Max 13 lpa Job Description : Key Responsibilities: Manage the entire employee life cycle Partner with leaders to establish plans and deliver solutions in order to achieve strategic business initiatives and deliver results. This includes developing a people strategy that is focused on organizational effectiveness, workforce planning, talent and overall business performance Ensure the delivery of innovative organizational development solutions and cutting edge HR services across talent management, career development, performance management, leadership development, culture and conflict resolution Provide day-to-day performance management guidance which includes coaching, counseling, and disciplinary actions; manage and resolve employee relations issues; conduct effective, thorough and objective investigations Utilize a deep understanding of the talent within the assigned organization and actionable plans to develop and grow talent in line with our company needs Partner effectively with other cross-functional teams such as Diversity, L&D, Talent Management and Compensation on communications and best practices Act as a liaison between recruiting and business teams. Participate in interview processes for key hires Be an ambassador for IKS culture and values. Qualifications : Masters degree in Human Resources, Business Administration, Organizational Development or related field is a plus Role Prerequisites: Minimum 5 years of proven experience within HR Experience in Stakeholder Management, Employee Engagement, Performance Management, Retention Management, Business partnering Functional Competencies: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Able to work effectively and productively with internal stakeholders at all levels. Positive and proactive with minimal supervision Ability to work in a fast-moving environment. Good team player ***5 Days Work Week & weekends off***
Posted 3 weeks ago
6.0 - 11.0 years
13 - 15 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
We would need someone with solid 6 + yrs of experience in managing employee lifecycle post onboarding. Person who has worked on initiatives such as HR budgeting, cost analysis, attrition analysis, compensation and benefits from scratch, leave management, incentive& variable pay calculation, trends in salary month on month, separation process and FNF calculation. Interested candidates with relevant experience please apply or share your resume at aparna@aceconsultants.in
Posted 3 weeks ago
4 - 7 years
9 - 13 Lacs
Mumbai
Work from Office
About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! About Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 300+ mm users and 16 mm merchants live on our platform. Job Objective We are looking for HRBP for the Retail organization. The role will develop and execute on the HR strategy for the business by partnering closely with the leadership team in the region. Responsibilities Talent Acquisition & Onboarding: Identify workforce requirements (including third party contractors) through liaison with regional sales managers and ensure that requirements are in sync with annual operating plan and organization's operating structure from a perspective of layers, spans, etc. Work with talent acquisition partner to identify different available avenues for sourcing of right talent Review profiles, interview candidates and roll out offers with talent acquisition and business leader to ensure adherence to budgets and to attract right talent in the organization Talent Management: Oversee the performance management process including goal setting, regular touch bases and final evaluation as per the decided timelines, for the assigned region Enable the talent process by holistic review of talent in the team for creating a strong succession planning bench Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level Design and conduct assessment centers for critical transitions Drive organization health & manager connect surveys, as and when conducted, and ensure maximum coverage for the assigned region Analyze survey results for the functions / businesses handled, identify concern areas, liaise with business heads and draft action plans to mitigate the concerns Expected to provide coaching on managerial and people development to regional managers Business Partnering: Partner with regional sales managers to deliver on business targets (revenue, growth, etc.) by providing HR solutions Expected to proactively identify opportunities for increased efficiency and effectiveness Maintain strong individual connect and regular touch points with all employees from the assigned business groups Solve for front-line attrition by doing attrition analysis and taking corrective action Regular visit to sales offices in the regions and interact with the employees. Attend sales review meetings and market visits Own and interpret HR policy for the organization and resolve issues quickly and effectively. Address all employee queries and provide help/ support within decided timelines Oversee the process of payroll for third party employees and ensure timely disbursement of salary to the off-roll employees through vendor Capabilities & Requirements: MBA - HR from Tier 1 campus with proven working experience of 3-6 years in business partnering Exposure to start up environment is an added advantage. Strong business acumen & understanding of the business Understanding of HR concepts and evolving HR practices Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe .
Posted 1 month ago
1 - 6 years
3 - 4 Lacs
Pune
Work from Office
Role & responsibilities Responsible to work on all the MIS tracker/data of HR like recruitment, joining's, employee database etc and update the record accordingly Understand the manpower requirement and source the profiles through various channels and Referrals, Job posting and Mass mails. Update various HR MIS on daily, weekly, monthly and annually Responsible for maintaining and updating data within TAT Generate and share reports/dashboards in an accurate and timely manner Provide strong reporting and analytical information supporting to the HR team Provide recommendation to update current MIS to improve reporting efficiency and consistency Managing the HR business MIS in excel for all the relevant records of the employees Any other task as assigned by the Zonal HR/Regional HR Preferred candidate profile Graduate or Post-Graduate in any field with 3 to 5 years of relevant experience in HR Recruitment and Operations, HRIS, MIS Good knowledge of Microsoft excel and MS Office Expert in excel functions- VLOOKUP, HLOOKUP, Match, IF Conditions , SUMIFs and COUNTIFs , Pivot tables etc Proven ability in data cleaning and validation for quality reports Good typing speed with data accuracy Experience of handling high volume databank. Knowledge of automating data processing via Macros, SQL etc is a plus but not mandatory Attention to detail is a must as well as organizational skills Passionate, Enthusiastic team player
Posted 1 month ago
10 - 16 years
15 - 17 Lacs
Chandigarh
Work from Office
Position- Deputy Regional Manager- Mortgage Sales Job Location- Chandigarh Mapped location-10-15 locations in Punjab Team Handling- 100-150 Employees including leadership Qualification - Graduate / Post Graduate Experience- A minimum of 10 to 15 years of experience in overseeing Mortgage and Loan Against Property (LAP) Business. Roles & Responsibilities: 1. ASM Review Once in a month DRM/ ARM (Incase DRM is not there) SSR Strategy Meeting Once in a month 15th of the month Achievement and shortcoming of last months strategy Achievement Vs target for the last month Comparison of sales, leads and conversions trends Analyze the LSR/ SLR of all projects Analysis on LTC leads Discussion on mapping and relationship of high selling projects Progress on focused projects Analysis of new sources added in the current month Analysis of top selling BSA/ brokers Analysis of future identified projects BSA Achievement and shortcoming of last months BSA strategy meeting Ageing of BSA approvals Vintage of BSAs Vs performance Strategy for inactive BSAs Strategy for empanelling non- builder BSA SSR analysis of BSA NPE Rising Stars Rising Star Employee with no experience should perform (PE) in 6 months Employees with experience should perform (PE) in 3 months Achievement and shortcoming of last months NPE strategies Analysis of sources and quality of sources of NPE Discussion on analysis done by the ASM of Sales Patri files for employees who are NPE for consecutive three months Hiring Achievement and shortcoming of last month’s hiring strategy Finalize the hiring budget Retention Analyze the short compensation / incentive report from HO Analyze the attrition rate report shared from HO Analyze the Exit Interview report shared by Regional HR PAMS Achievement and shortcoming of last month’s PAMS strategies Analysis of performance on approved projects Ageing of project approval Analysis of project approval visit Geography mapping Achievement and shortcoming of last month’s geography mapping Discuss last month’s audit by various levels of leadership and findings Pending area mapping and deadlines Entertainment policy Budgets and expense analysis Outcomes of the earlier activities Strategy for future activities Marketing Activities Achievement and shortcoming of last month’s marketing activities Participate with ASMs and teams in case of high selling project’s marketing activities Discussion on corporate activities 2. Financial Services strategy meeting - ARM/ DRM (Incase ARM is not there) Achievement and shortcoming of last month’s FS meeting Monthly review with the FS managers & HL managers to achieve 50% insurance penetration Discuss and plan strategy for FOS’s with less than 50% 3. Credit Meeting – ARM/ DRM (Incase ARM is not there) Achievement and shortcoming of last month’s credit meeting with the Credit team All credit metrics to be reviewed – Rescan TAT’s on Login to RHDFC File completeness Staffing Discussion of HDFC/ HSPL related issues and plan strategy to resolve 4. LMS Strategy Meeting - ARM/ DRM (Incase ARM is not there) Monthly strategy meeting with the LMS manager on the basis of following points, Total Lead conversion ratio Leads to Appt Ratio Appts to Login Ratio Lost to competition and rejection ratios LMS calling Y and N analysis SO wise lead conversion ratio SO wise Pending Attention and Action cases Match lead count with SSR for all teams Source wise conversion ratios. (HDFC, booking, walk-in, HSPL key sales partners) Call conversation listening Key Ratios: LTC, Rejections & Follow ups 5. Training - ARM/ DRM (Incase ARM is not there) Monthly meeting with L & D manager to ensure trainings have been imparted as per the training calendars Address new joinees during Induction and meet them regularly for next three months Discussion of PACE results Take feedback from L&D Manager about Sales employees and take necessary actions Take feedback from Sales employees about L&D Managers and share the feedback with the Regional L&D Manager 30% checking of Patri file of a new joinee at the training stage to understand if the training process has been properly implemented or not 6. JD Implementation DRM/ ARM (Incase DRM is not there) Responsible for JD implementation of all down-line hierarchies Focus group discussions with all hierarchies on understanding and implementation of their JDs Understand the gaps in implementation Discuss with seniors and define action plans to fill up the gaps 7. Team Management and Development DRM/ ARM Responsible for maintaining a culture of fairness, openness, happiness and transparency. Should be accessible to his in-direct reports in case of escalations and maintain smooth interdepartmental functioning with adherence to processes. Create an encouraging environment and motivate the team to achieve their professional and personal goals. Identifying the high potential employees and coaching them for next level. 8. Expansion of geography (Incase the DRM is managing the branch independently) ARM/ DRM (Incase ARM is not there) Responsible for identifying untapped market 9. Source Relationship management DRM/ ARM (Incase DRM is not there) SM will be responsible to maintain relationship with CF & property funds projects. SM will maintain with all Category “A” Builders and selective large broker relationships in all locations. SM will maintain the SDB of all these sources in excel. Visit each source at least once in a month to ensure HSPL relationship is maintained. This will help audit and resolving any issues with HSPL. 10. Town Hall Conduct Town hall for the location on 1 st and 16 th working day of the month Minutes of the town hall should be recorded and shared with Reporting Manager Achievement and shortcoming of last town hall’s 11. Market Intelligence Submission of market intelligent report to the management on a monthly basis Meet his counterparts from competition 12. Discipline SM needs to maintain and observe discipline for all the locations PSHP (Prevention of Sexual Harassment Policy at work place), Time discipline – Attendance of Hierarchy, Manage inter and intra department issues, Adhering to company process related HR, JD, SOP’s. Geography mapping of teams. 13. HDFC related relationship with BD Team, BM and technical team. Deal with HDFC marketing: Attend monthly meeting if any with all data on project approvals pending, SSR, exposure reports. Follow up with marketing for pending project approval apart from pushing them during PAC and apart from following up with legal and technical. Submit schemes to HDFC marketing team and get approvals from them for all locations. Report problems at various developer counters through emails should business not be up to expectations which are HDFC CF relationships. Support HDFC branches with adequate manpower 14. Manage Product Mix Manage various product mix such as BT, REACH, Non Housing, small CF, land loan, self- construction loan 15. Co-ordination with IT, HR and admin
Posted 1 month ago
2 - 5 years
7 - 14 Lacs
Hyderabad
Work from Office
Company Name: HighRadius Experience: 2-5 Years Location: Hyderabad (WFO) Shift Detail: General shift, 5 days working Interview Mode: Virtual Interview Rounds: 2-3 Rounds Notice Period: Immediate to 60 days Job description: Key Responsibilities: Build and Update People Analytics Dashboards viz. Attrition, RTO etc. Manage the KPI and Performance Management process, including collaborating with business stakeholders to ensure timely completion Work closely with cross-functional teams to improve, design and implement HR Operations practices to support employee engagement and retention Prepare and present reports to senior management on trends, analysis and recommendations of current headcount Skill & Experience Needed: Work experience as an Analyst or Executive - People Analytics/HR Ops or a similar role. Minimum 2-5 years of work experience in same space Strong project management, consulting and analytical skills; build strong partnership, manage stakeholders and drive execution to the achievement of the right results Strong verbal and written communications skills, as well as interpersonal skills Ability to manage ambiguity and independently, yet work collaboratively within a team environment and having fun while working smart
Posted 2 months ago
2 - 5 years
0 Lacs
Hyderabad
Work from Office
Job Summary: This People Operations role, will be the strategic and hands-on role leading and facilitating the leader to take key decisions and action plan. The role drives the value "Hop on the Roaler coaster ride and GRIT". Reporting to the POD Lead - Performance and Rewards, this role will directly manage the existing performance process for India, lead project on improvements around the tool, and work with the leaders on overall process closure. The individual will additional lead the Audit process and be the SPOC for compliance team. Key Responsibilities: Build and Update People Analytics Dashboards viz. Attrition, RTO etc. Manage the KPI and Performance Management process, including collaborating with business stakeholders to ensure timely completion Work closely with cross-functional teams to improve, design and implement HR Operations practices to support employee engagement and retention Prepare and present reports to senior management on trends, analysis and recommendations of current headcount Skill & Experience Needed: Work experience as an Analyst or Executive - People Analytics/HR Ops or a similar role. Minimum 2-5 years of work experience in same space Strong project management, consulting and analytical skills; build strong partnership, manage stakeholders and drive execution to the achievement of the right results Strong verbal and written communications skills, as well as interpersonal skills Ability to manage ambiguity and independently, yet work collaboratively within a team environment and having fun while working smart What You’ll Get: Competitive salary. Fun-filled work culture Equal employment opportunities. Opportunity to build with a pre-IPO Global SaaS Centaur.
Posted 2 months ago
1 - 6 years
2 - 4 Lacs
Bengaluru
Work from Office
Role & responsibilities HR Operations |Employee Engagement |Joining Formalities |Employee Retention |Employee Grievances |Employee Welfare |Performance Management System |Employee Communication |Exit Formalities |Exit Process |Induction |Attendance Management |Human Resource Management |Excel |PowerPoint |Word |Outlook shift -day shift
Posted 3 months ago
3 - 8 years
6 - 7 Lacs
Bengaluru
Work from Office
Concentrix Corporation (NASDAQ: CNXC ) a global technology and services leader that powers the worlds best brands, today and into the future. Were human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether its designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. Were here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more. Job Title: Lead - HR Business Partner Job location: Bagmane tech park, Marathahalli / Mahadevapura - Bangalore Work mode - Work from Office only (5days week) Working window - UK shifts (2:00pm to 11:00pm) or (5pm to 2am) Key Essentials: We are hiring for a HR Business partner, who has managed: Employee span / Headcount of 300 and above Hands on in addressing grievance related to Compliance queries, cultural fitments, skip levels, EWS, etc. Good to have experience in stakeholder management, Attrition analysis and supporting in performance review discussions Graduate or post-graduate with hands on experience at HRBP in BPO / ITES industry and working knowledge on Excel & PPTs
Posted 3 months ago
6 - 8 years
6 - 8 Lacs
Bengaluru
Work from Office
Job Title: Sr. Executive - Human Resources Department: Human Resources Location: Bengaluru Reporting To: Manager - Human Resources Key Responsibilities: Manpower Planning Analyze current and future workforce requirements. Collaborate with departmental heads to forecast staffing needs and develop hiring plans. Ensure alignment of manpower planning with organizational goals. Recruitment Ensure end-to-end recruitment processes, including sourcing, screening, interviewing, and onboarding. Develop and maintain a strong talent pipeline through various channels. Ensure compliance with recruitment policies and diversity hiring standards. Employee Issues Redressal Serve as the first point of contact for employee grievances and concerns. Investigate and resolve issues in a timely and confidential manner. Foster a positive work environment by promoting open communication. Employee Satisfaction Survey Design and conduct quarterly and annual employee satisfaction surveys. Analyze survey results to identify areas for improvement. Develop action plans to enhance the working environment and employee engagement. Employee Attrition Monitor and analyze attrition rates and trends. Identify root causes of employee turnover and implement retention strategies. Conduct exit interviews to gather feedback for continuous improvement. Training and Development Assess training needs and develop programs to address skill gaps. Organize and monitor training sessions, workshops, and seminars. Evaluate the effectiveness of training initiatives and track employee progress. Employee Motivation Implement initiatives to boost employee morale and motivation. Monitor and reward employee achievements and contributions. Promote work-life balance and wellness programs. Organizational Culture Foster a positive and inclusive organizational culture. Drive initiatives that reflect company values and promote teamwork. Regularly review and enhance cultural practices to align with company vision. Qualifications and Skills: Masters degree in Human Resource Management or related field. 7 - 8 years of experience in HR, preferably in Manufacturing industry Strong interpersonal and communication skills. Ability to handle sensitive matters with discretion and professionalism. Strong analytical and problem-solving skills. Key Performance Indicators (KPIs): Reduction in employee attrition rates. Successful completion of recruitment within stipulated timelines. Improvement in employee satisfaction survey scores. Effectiveness of training programs and development initiatives. Effective Management of employee grievances. Employee Motivation initiatives
Posted 3 months ago
12 - 20 years
13 - 16 Lacs
Navi Mumbai
Work from Office
***** PLS READ THE JOB POST BEFORE APPLYING.***** (This is NOT HRSS / HR Ops / Talent acquisition Role) Designation : Associate Director / Sr Manager_HRBP Location : Navi Mumbai (Airoli) **Shifts : 100% WFO - any 9 hours shift between 12 pm to 2.30 am as per business requirements ( Includes shift timing of 1 pm to 10 pm and 5.30 pm to 2.30 am) Salary: Max 16 lpa Job Description : Key Responsibilities: Manage the entire employee life cycle Partner with leaders to establish plans and deliver solutions in order to achieve strategic business initiatives and deliver results. This includes developing a people strategy that is focused on organizational effectiveness, workforce planning, talent and overall business performance Ensure the delivery of innovative organizational development solutions and cutting edge HR services across talent management, career development, performance management, leadership development, culture and conflict resolution Provide day-to-day performance management guidance which includes coaching, counseling, and disciplinary actions; manage and resolve employee relations issues; conduct effective, thorough and objective investigations Utilize a deep understanding of the talent within the assigned organization and actionable plans to develop and grow talent in line with our company needs Partner effectively with other cross-functional teams such as Diversity, L&D, Talent Management and Compensation on communications and best practices Act as a liaison between recruiting and business teams. Participate in interview processes for key hires Be an ambassador for IKS culture and values. Qualifications : Masters degree in Human Resources, Business Administration, Organizational Development or related field is a plus Role Prerequisites: Minimum 8 years of proven experience within HR Experience in Stakeholder Management, Employee Engagement, Performance Management, Attrition Analysis & Retention Management, Business partnering. Functional Competencies: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Able to work effectively and productively with internal stakeholders at all levels. Positive and proactive with minimal supervision Ability to work in a fast-moving environment. Good team player ***5 Days Work Week & weekends off***
Posted 3 months ago
3 - 8 years
6 - 7 Lacs
Bengaluru
Work from Office
Concentrix Corporation (NASDAQ: CNXC ) a global technology and services leader that powers the worlds best brands, today and into the future. Were human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether its designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. Were here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more. Job Title: Lead - HR Business Partner Job location: Manyata Tech park - near Hebbal, Bangalore Work mode - Work from Office only (5days week) Working window - UK shifts (2:00pm to 11:00pm) Key Essentials: We are hiring for a HR Business partner, who has managed: Employee span / Headcount of 300 and above Hands on in addressing grievance related to Compliance queries, cultural fitments, skip levels, EWS, etc. Good to have experience in stakeholder management, Attrition analysis and supporting in performance review discussions Graduate or post-graduate with hands on experience at HRBP in BPO / ITES industry and working knowledge on Excel & PPTs
Posted 3 months ago
2 - 6 years
1 - 4 Lacs
Mumbai, Thane
Work from Office
Role & responsibilities The HR MIS Executive is responsible for managing and maintaining HR data, generating reports, analyzing trends, and ensuring data accuracy. The role requires expertise in HR analytics, HRIS (Human Resource Information Systems), and Microsoft Excel to support decision-making processes within the HR department. Preferred candidate profile Perks and benefits
Posted 3 months ago
5 - 8 years
7 - 12 Lacs
Mumbai
Work from Office
Role & responsibilities Key highlights of the role are listed below (purely indicative and not limiting): 1. Customer Retention Strategy Development & Execution: Develop and execute comprehensive customer retention strategies to reduce attrition and increase customer lifetime value Design and implement targeted retention campaigns and programs based on customer segmentation and behaviour Monitor and evaluate the effectiveness of retention initiatives, making adjustments as needed 2. Attrition Analysis & Reporting: Track and analyse key retention metrics, including attrition rates, customer churn, and customer lifetime value Generate regular reports and dashboards to monitor retention performance and identify trends. 3. Customer Engagement & Communication: Develop and implement proactive communication strategies to engage at-risk customers Design and execute cohort-wise customer communications, including emails, SMS, and in-app messages in consultation with marketing Manage customer feedback and address customer concerns to improve satisfaction 4. Cross-Functional Collaboration: Collaborate with marketing, customer service, risk management, and product development teams to implement retention initiatives Work with customer service to address customer issues and improve customer experience Strong understanding of credit card products, services, and customer lifecycle. Job specific skills: Applicants should possess the following attributes: Customer Retention Management Customer Segmentation Data Analytics Communication & Interpersonal Skills Problem Solving
Posted 3 months ago
3 - 7 years
3 - 8 Lacs
Mumbai
Work from Office
Experience & Skills : Managed end-to-end recruitment processes, including stakeholder management. Strong understanding of recruitment metrics, such as attrition analysis and related data. Capable of presenting recruitment metrics and insights to senior leadership. Experience in onboarding activities for specific functions. Proven ability to attract and engage sales resources, including high-volume hiring.
Posted 3 months ago
3 - 8 years
8 - 13 Lacs
Chennai
Work from Office
Analyze required areas of HR data. Create reports on analysis to support various policy making. Conceptualize / implement various regular and ad-hoc MIS reports based on the data for various stakeholders. Required Candidate profile MBA with minimum 3 yrs exp as HR data analyst in bigger organizations Expert in database tools Strong Tableau, Power BI & MS-Excel skills
Posted 3 months ago
5 - 10 years
5 - 15 Lacs
Pune, Hyderabad, Kolkata
Work from Office
To partner with the leadership to understand business environment and work to develop and execute solutions to address Associate management issues. To implement IBU/SBU specific strategy in association with the business leaders to improve MCARES / ICSAT scores, in line with Organizational HR Strategy. Ensure effective communication flows within the Units To be a catalyst to drive HR strategy within the Units Enable the execution and implementation of major Human Resources processes in collaboration with the other functions (e.g. Appraisals, increments, compensation and salary administration). Serve as an escalation point for complex associate issues and provide guidance and intervention, as needed to resolve grievances. Collaborate with internal stake holders to ensure buffer management & involuntary exits and also assess potential risks Partner with the LLS/ TLS And NS SKILL Academy team to assess skill gaps and also support in identification of people to attend training. Drive the policy awareness and ensure compliance across the SBU organization. Provide Unit leadership timely analysis on key performance indicators relating to people issues (e.g. retention, HTR, leaves , Hi-pots program, D&I). Enable associate satisfaction programs to improve morale and retention. Engage with all top talent within the Unit. Promote an environment that encourages employee growth. Review results of People Surveys and work with leadership to affect change. Drive employer branding efforts Key skills required: Should have knowledge of the principles and practices of HR & an understanding of employment Laws / HR practices Ability to build strategic partnerships with internal and external stake holders. Good oral and written communication skills Possess strong skills on data analysis, documentation and presentations Knowledge of MS Office
Posted 3 months ago
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