Senior Manager

Basic FunctionIn-depth understanding of end-to-end accounts receivable processExcellent knowledge of cash applications, bank reconciliation and payment requestsExpertise in cash receipting, debtor management and query managementTime and priority management – manage multiple deadlines in a fast-paced environmentEnsure all payments are accounted for and correctly posted by reconciling the accounts receivable ledgerManage and streamline the billing and collections processes to ensure timely collection of paymentsProactively manage a portfolio of complex, medium-to-high value clients, ensuring the timely negotiation, collection and settlement of overdue invoices.Ensuring a high standard of & accurate customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards.Diligently investigate unpaid invoices with the overriding aim of reducing debt and the risk of possible bad debt exposure to the businessReduction in debt in accordance with departmental and individual objectives by implementing excellent methods of credit control. ;Finding the most efficient and effective method of collection / resolution, utilizing waiver /write off within authority.Provide excellent service to clients to ensure we are seen as the most admired partner with which to do business. ;The impact to the business, which could be both regulatory, financial and deteriorating situations, needs to be addressed immediately by engaging with senior management within the business. ;Responding to the clients with comprehensive answers to their queries through phone calls, emails and letters. This can involve creating new solutions to complex problemsPerformance ParametersProvide excellent service to varied internal & external stakeholders within agreed service level agreements where applicable.Provide a timely and accurate MI covering accountabilities and objectives.Team objectives and accomplishment of assigned goalsPrimary InteractionsInternalSr Manager/ AVP, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performanceOn Shore manager for the purpose of handling process related issues, queries and escalated transactions ;ExternalClient operations team, trainers and SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plansEscalation teams at the client end for the purpose of seeking clarifications & answering queriesOnshore Team Manager and SMEs for daily planning of work and execution of deliverablesWork Experience & Other RequirementsB. Com / M. Com / Degree in Accounting or Finance with strong practical experience in reporting for more than 12 - 15 yearsProven work experience as an Accounts Receivable ManagerExcellent analytical skills, familiarity with accounting software, and advanced formulas in MS Excel ;Strong problem-solving attitude, confidentiality, and team management skills ;Excellent communication skills