Senior Manager - Business Transformation

Job Description

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. Job Description Verizon is a global leader in technology and communications, relentlessly innovating to transform how we connect and drive positive change through enhanced customer-centricity, collaboration, and innovation. We are building an organization focused on value creation by accelerating efficiencies, expanding our network superiority, and growing our customer base. The Verizon Global Services (VGS) organization is pivotal, centralizing key functions to strategically deliver services across all business groups and centers of excellence, ensuring seamless and efficient business processes through a holistic partner ecosystem. The Strategy and Transformation team within VGS plays a critical role in defining organizational strategy, enabling cross-functional transformation, and facilitating service delivery. We focus on optimizing end-to-end customer and employee experiences. We challenge the status quo, look beyond the horizon, and strive to make the future a reality. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here. What you’ll be doing As a key member of the VGS Strategy team, you will be instrumental in driving strategic initiatives that deliver significant business value, enhance efficiency, and foster operational and process excellence across VGS and Verizon. You'll lead the transformation approach to achieve VGS goals for 2025 and build the opportunity backlog for sustainable business value beyond 2026 through robust business planning. You'll be responsible for creating transparency by industrializing financial and portfolio processes within VGS, aiming for significant savings and identifying re-investment opportunities to create value across Verizon. This includes managing the end-to-end demand process, leading strategic and operational transformation initiatives, and developing detailed financial models to support strategic planning and investment decisions. Your role will also involve institutionalizing operational reviews, matrix management, and effective planning and governance processes to ensure the achievement of the VGS OKR dashboard. You will drive process excellence by creating a backlog of improvement opportunities, pursuing at least two in 2025, and leading re-engineering efforts with S&T process experts to elevate team impact and ensure seamless customer and employee experiences. You'll champion data-driven decision-making, ensuring analytics lead to continuous business improvements and more profitable growth. What we’re looking for We are seeking an inspiring and results-oriented Senior Manager with a strong background in business transformation, strategy execution, and data-driven decision making. You are adept at leveraging quantitative analysis to solve complex business challenges, capable of visualizing strategic objectives while meticulously breaking them down into actionable components. You believe that data underpins optimal decisions and excel at extracting key insights from datasets. Your ability to communicate complex analytical findings in a clear, concise, and practical manner will be crucial for influencing senior leadership and fostering a culture of data-driven improvements. You are a proactive leader who anticipates risks, builds strong relationships, and motivates cross-functional teams to achieve ambitious goals. Where you'll be working… In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. You’ll need to have: Bachelor's degree or six or more years of experience. Six or more years of relevant experience, demonstrated through a combination of work and specialized training, with a strong focus on business transformation, strategy, and operational improvement. Bachelor’s degree in Math, Statistics, Physics, Engineering, Computer Science, Econometrics or Science Graduate with Maths or Statistics specialization and a Post Graduate Diploma or Master's degree in Business Administration. Extensive experience with quantitative modeling, statistics, or data mining. Proven experience in market research and analysis. Proficiency with visualization software such as Qlikview, Tableau, or Excel. Excellent presentation and articulation skills, demonstrating strong analytical and critical thinking abilities. Demonstrated ability to influence stakeholders and achieve desired results through compelling, data-backed narratives and factual presentations. Ability to translate complex ideas and express them in concise, easily understandable ways for diverse audiences. Proven experience in managing large cross-functional projects, including strategy development, initiative planning, work plan creation, timeline management, and goal setting to ensure stakeholder and VGS commitments are met. Even better if you have one or more of the following: Master's degree or PhD in Operations Research, Industrial Engineering, Statistics, Economics, or a related field. Broad financial acumen, including knowledge of valuation methodologies and the ability to develop sophisticated financial models. Strong analytical and creative problem-solving skills, combined with hands-on experience in SQL, scripting/statistical programming languages (Python, R, etc.), and advanced visualization software tools. Understanding of advanced statistical methods, machine learning principles, and cloud architecture. Intellectual curiosity and a passion for technology-backed, transformative industries. Experience handling confidential information in accordance with industry standards. Experience in designing and leading proof-of-concept and/or pilot engagements with technology and business partners. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 0 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.