Senior Manager Business Operations

As a Senior Operations Manager at our company, a leader in the BPO industry based in Sangli, Maharashtra, you will play a crucial role in overseeing and optimizing the operational aspects of our BPO services. In this position, you will lead multiple teams to ensure the delivery of high-quality service to our clients. Your responsibilities will include strategic planning, process improvement, and maintaining strong client relationships. We are looking for a proactive leader with a deep understanding of the BPO industry and a proven track record of managing and improving operations. Your key responsibilities will include operational leadership, strategic planning, client relationship management, team management, process improvement, and compliance and risk management. You will lead and manage multiple BPO teams to deliver exceptional service, develop and implement strategic plans to improve operational efficiency, maintain strong relationships with clients, recruit and mentor operations team members, identify opportunities for process optimization, and ensure compliance with industry regulations and company policies. To qualify for this role, you should have a Bachelor's degree in Business Administration, Operations Management, or a related field, along with 4-6 years of experience in a senior operations role within the BPO industry. You should possess strong leadership and team management skills, excellent problem-solving and analytical skills, exceptional communication and interpersonal skills, proficiency in using operational management software and tools, and the ability to work under pressure and manage multiple priorities effectively. Personal attributes such as being highly organized, proactive, results-driven, and adaptable are also desirable. In return, we offer comprehensive health and wellness benefits, opportunities for professional development and career advancement, and a dynamic and collaborative work environment. Join us in our mission to effect a major transformation in the real estate and financial services sector through cutting-edge artificial intelligence and enterprise-grade solutions.,