Inside Sales Executive

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Experience Required:

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Company Overview:

We are a well-established and trusted name in the industrial tools and cutting solutions space, known for precision engineering, product quality, and technical support. We cater to a wide range of industries and are expanding our sales team to build stronger customer relationships and increase market reach.

Job Objective:

To manage and grow customer relationships by handling inbound sales inquiries, coordinating with the field sales team, and supporting the complete sales cycle from lead qualification to order processing.

Key Responsibilities:

1. Lead Handling & Customer Engagement:

• Respond to inbound inquiries via calls, emails, and digital channels.
• Understand customer requirements and suggest suitable tools/products.
• Follow up with leads and maintain a pipeline of prospects.

2. Sales Coordination:

• Coordinate with the field sales and technical teams for quotations, follow-ups, and order status updates.
• Prepare and send proposals, quotations, and basic technical documentation.
• Update CRM or sales trackers regularly.

3. Order Management:

• Assist in processing sales orders, checking availability, and coordinating delivery schedules.
• Track dispatches and keep customers informed about order status.

4. Customer Service & Relationship Building:

• Maintain good relationships with existing customers and ensure post-sales support.
• Collect feedback and relay it to the relevant teams.

Skills & Qualifications Required:

• Graduate in any discipline (preferably in Commerce, Engineering, or Business).
• 12 years of experience in inside sales, telesales, or customer support (preferably B2B or industrial sales).
• Strong communication and interpersonal skills.
• Proficiency in MS Office (especially Excel, Outlook) and any CRM software.
• Ability to understand technical products and coordinate with internal departments.

Preferred:

• Experience in industrial tools, machine tools, or manufacturing sectors.
• Basic understanding of tools or mechanical components will be an advantage.