Operations Supervisor – Night Shift BPO / Real Estate Analytics

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Company Overview:

We are a leading provider of property valuation support services for the US mortgage market, specializing in assisting real estate appraisers, lenders, and AMCs with accurate and timely valuation reports. As part of our growing operations in India, we are looking for a capable and experienced Supervisor to manage our evening operations from the Sangli office.

Job Summary:

The Supervisor will oversee a team of valuation analysts involved in processing property appraisal data, ensuring reports are completed accurately and on schedule. This role requires strong leadership skills, an understanding of BPO/KPO operations, and preferably some exposure to the US real estate or mortgage valuation process.

Key Responsibilities:

• Manage and supervise a team working on US property valuation reports.
• Monitor workflow to ensure turnaround time (TAT), quality standards, and client SLAs are met.
• Coordinate shift activities, assign tasks, and provide performance feedback.
• Collaborate with US-based clients and internal teams to address queries or escalations.
• Conduct regular team meetings, training, and performance evaluations.
• Ensure accurate documentation and reporting for the shift.

Required Skills & Qualifications:

• Graduate in any stream; preference for candidates with a real estate, finance, or commerce background.
• 3–5 years of experience in a supervisory or team lead role—preferably in BPO/KPO or US mortgage-related work.
• Exposure to valuation, mortgage processing, or real estate operations is a strong advantage.
• Excellent communication and team management skills.
• Proficient with MS Office tools (especially Excel) and online data systems.
• Flexible to work in the PM shift (evening/night) aligned with US business hours.

Preferred Background:

• Experience working with US clients or knowledge of the US property appraisal process (e.g., understanding of appraisal forms, comps, MLS, county data, etc.)
• Background in BPO, data processing, or valuation support services.