Senior Manager Business Operations

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Location:

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About the Role

Sr. Operations Manager

The ideal candidate should have experience in managing teams, collaborating with multiple stakeholders, and executing initiatives that enhance performance across centers.

Key Responsibilities

1. Center Launch & Optimization

• Lead the operational setup and smooth launch of new offline centers.
• Ensure processes are in place for seamless functioning from day one.

2. Cost Efficiency

• Implement cost optimization strategies for existing and upcoming centers.
• Monitor expenses, analyze variances, and introduce measures to maintain profitability.

3. Student Experience

• Drive initiatives to enhance the student experience at offline centers.
• Introduce innovative solutions to improve engagement, comfort, and satisfaction.

4. Data-Driven Operations

• Utilize data insights to identify gaps and optimize center performance.
• Create dashboards/reports to track key operational metrics and ensure continuous improvement.

5. New Initiatives

• Conceptualize and execute operational strategies to elevate efficiency and quality.
• Collaborate with cross-functional teams to roll out new projects and ensure successful adoption.

Experience & Skills Required

Work Experience:

• 4–5 years of experience in Operations (preferably in EdTech, Retail, or Service Industry).
• Proven track record of managing multiple centers or large-scale operations.

Technical & Analytical Skills:

• Strong analytical ability with proficiency in Excel and Google Sheets.
• Ability to interpret data and translate it into actionable strategies.

Leadership & Stakeholder Management:

• Demonstrated experience in team leadership and cross-functional collaboration.
• Strong interpersonal and communication skills to manage diverse stakeholders.

Core Competencies:

• Problem-solving mindset with a focus on process excellence.
• Strategic thinker with hands-on execution ability.
• Ability to thrive in a fast-paced and dynamic environment.

Why Join Us?

• Opportunity to contribute to the growth and expansion of one of India’s leading EdTech companies.
• Work on high-impact initiatives that directly enhance student experience and operational excellence.
• Be part of a collaborative, fast-paced work culture where innovation is encouraged and rewarded.