Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Technical Project Manager located in Gurugram. The Technical Project Manager will oversee project planning and execution, ensuring that all projects are delivered on time, within scope, and within budget. Responsibilities include coordinating internal resources and vendors, managing project risks, and defining project objectives. The role also involves tracking project performance, creating detailed project reports, and managing stakeholder communication. Qualifications \n Analytical Skills Effective Communication skills Experience in Program Management and Project Management Proven Team Leadership skills Strong problem-solving capabilities Ability to manage multiple projects simultaneously Bachelor's degree in Information Technology, Computer Science, Engineering, or related field PMP or similar project management certification is a plus
Job Title: Voice & Accent Trainer Location: Gurgaon Immediate Joiner US Process ( Night Shifts) Must have BPO Exp and worked with US Process Interested folks can share their CV- Hkaur2@advatix.com Call- Harshpreet- 8448778081 Job Summary: We are seeking a skilled Voice and Accent Trainer to join our team and enhance the communication abilities of our BPO professionals. The ideal candidate will have expertise in voice modulation, accent training, and communication skills development. This role is crucial in ensuring our team members deliver high-quality service and maintain effective interactions with clients and customers. Key Responsibilities: Training Delivery: Conduct comprehensive voice and accent training sessions, workshops, and one-on-one coaching for new and existing employees. Assessment and Evaluation: Evaluate trainees' communication skills, provide constructive feedback, and monitor progress to ensure continuous improvement. Curriculum Development: Develop and update training materials, manuals, and exercises tailored to the specific needs of the BPO industry. Customization: Customize training programs based on individual and team needs, industry standards, and client requirements. Performance Tracking: Track and analyze training outcomes, prepare reports on trainee performance, and recommend interventions as needed. Support and Guidance: Offer ongoing support to trainees, addressing their concerns and helping them overcome communication barriers. Collaboration: Work closely with other trainers, team leaders, and HR to align training programs with organizational goals and strategies. Feedback Integration: Incorporate feedback from trainees and stakeholders to continuously enhance training effectiveness. Required Skills and Qualifications: Proven experience as a Voice and Accent Trainer, preferably in the BPO industry. • Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly. The candidate should be able to take business communication training across LOBs. In-depth understanding of various accents, phonetics, and effective communication techniques. The candidate must be able to create Canned responses. Strong presentation, SOP creation and training skills, with the ability to engage and motivate trainees. Bachelor's degree in English, Communications, Linguistics, or a related field (preferred). Relevant certifications in voice and accent training are a plus. Personal Attributes: • Ability to adapt training methods to diverse learning styles and needs. • Demonstrates patience and empathy in dealing with trainees of varying skill levels. • Attention to detail in assessing and providing feedback on trainees' communication skills. • Creative in developing training techniques and materials to address evolving industry demands.
We're Hiring: Senior Operations Manager – BPO Operations Are you a seasoned leader with 10+ years of experience driving excellence in BPO operations? We're looking for a strategic and results-oriented Sr. Ops Manager to lead high-performing teams, optimize processes, and deliver exceptional client outcomes. The ideal candidate brings deep expertise in service delivery, stakeholder management, and operational efficiency across global BPO environments. If you're passionate about people, performance, and transformation—this is your next big move. 📍 Location: Gurugram Shift - US Hours