Senior Manager Business Operations

We are seeking an experienced Sr. Manager, Business Operations from a BPO industry perspective. The ideal candidate will have the below skills and experience.

• 12+ years of Business Operations experience in BPOs.

• Expertise in analytical and financial analysis, with clear and coherent communication.

• Strong client-facing skills with exceptional negotiation, presentation, and leadership abilities.

• Proven ability to solve complex problems using industry best practices.

• Skilled in building strong relationships with senior stakeholders.

• Excellent project and time management—adept at handling multiple tasks and deadlines.

• Experience in global, matrixed environments with multicultural teams.

• Thrives in high-pressure, fast-paced settings with minimal supervision.

• Proactive and self-motivated—identifies opportunities and delivers solutions.

• Strong team player and leadership skills, fostering collaboration and growth.

• Confident in presenting and defending viewpoints with high attention to detail.

• Experienced in analytics project/work stream management. Advanced proficiency in Excel and PowerPoint.