Role & responsibilities We are seeking an experienced and skilled Professionals to oversee the overall operations of our hotel and restaurant. The successful candidate will be responsible for driving revenue growth, managing costs, and ensuring exceptional guest satisfaction. This is a hands-on leadership role that requires a strategic thinker with a strong operational focus. Interested candidate can what's app at 9151805156 or call between 10am to 2pm Monday to Friday. *Key Responsibilities:* 1. Hotel Operations: - Oversee the day-to-day operations of the hotel, ensuring high standards of cleanliness, maintenance, and customer service. - Manage front office, housekeeping, and maintenance teams to ensure efficient operations. - Implement and maintain quality control processes to ensure consistency and excellence. 2. Restaurant Operations - Oversee the restaurant's daily operations, including food and beverage service, kitchen operations, and customer service. - Manage restaurant staff, including servers, bartenders, and kitchen personnel. - Develop and implement menus, promotions, and events to drive revenue and increase customer satisfaction. 4. Revenue Management - Develop and implement revenue management strategies to maximize occupancy, average daily rate, and revenue per available room. - Analyse market trends, competitor activity, and customer feedback to inform revenue management decisions. 5. Customer Satisfaction - Ensure exceptional guest satisfaction through effective communication, prompt issue resolution, and proactive service recovery. - Analyse guest feedback, identify areas for improvement, and implement corrective actions. 6. Human Resources - Lead, motivate, and develop a high-performing team, including department heads, managers, and staff. - Recruit, train, and retain talented employees to ensure a skilled and engaged workforce. - Ensure compliance with HR policies, laws, and regulations. 8. Quality Assurance - Develop and implement quality assurance processes to ensure consistency and excellence in hotel and restaurant operations. - Conduct regular quality audits to identify areas for improvement. 9. Team Management - He will be responsible to manage team of 7-9 employees. - Will be managing their KRAs and KPIs Preferred candidate profile 1. Bachelor's degree in Hospitality Management, Business Administration, or a related field. 2. Minimum 10 years of experience in hotel management, with a focus on operations and revenue management. 3. Proven track record of driving revenue growth, improving customer satisfaction, and reducing costs. 4. Strong leadership and management skills, with the ability to motivate and develop a high-performing team. 5. Excellent communication, interpersonal, and problem-solving skills. 6. Ability to analyze financial data, identify trends, and make informed decisions. 7. Familiarity with hotel management software, revenue management systems, and financial management tools. Perks and benefits 1. Competitive salary and benefits package. 2. Opportunities for career growth and professional development. 3. Collaborative and dynamic work environment. 4. Recognition and rewards for outstanding performance.
Company Description Its a group of chain of Hotels in Varanasi, who have upcoming hotels in Goa, Ayodhya & Rishikesh Role Description This is a full-time on-site role for a Senior Manager Business Operations at Stay Banaras, located in Varanasi. The Senior Manager Business Operations will oversee the daily operations, ensuring efficiency and smooth workflow. Responsibilities include managing business operations, operations management, program management, and finance. The role also requires analyzing business performance and developing strategies for improvement. Qualifications 1. Hotel Operations: - Oversee the day-to-day operations of the hotel, maintenance, and customer service. - Manage front office, housekeeping, and maintenance teams to ensure efficient operations. - Implement and maintain quality control processes to ensure consistency and excellence. 2. Restaurant Operations: - Restaurant's daily operations, including food and beverage service, kitchen operations. - Manage restaurant staff, including servers, bartenders, and kitchen personnel. - Develop and implement menus, events to drive revenue and increase customer satisfaction. 3. Financial Management - Prepare, manage, and control the hotel's and restaurant's budgets, forecasts, and financial reports. - Analyse financial performance, identify areas for improvement, and implement corrective actions. 4. Revenue Management - Develop and implement revenue management strategies to maximize occupancy average daily rate, revenue per available room. -Analyse market trends, competitor activity, and customer feedback to inform revenue management decisions. 5. Customer Satisfaction: - Ensure exceptional guest satisfaction through effective communication, prompt issue resolution, and proactive service recovery. - Analyse guest feedback, identify areas for improvement, and implement corrective actions. 7. Safety and Security - Ensure a safe and secure environment for guests, employees, and assets. - Implement and maintain safety and security protocols, procedures, and training programs.