Front Office Executive / Reservation Manager

Job Summary:

The Front Office Executive / Reservation Manager will be responsible for ensuring smooth operations of the front office and reservations department. This includes handling guest check-ins and check-outs, managing room inventory, coordinating with other departments, maximizing room revenue through effective reservation management, and maintaining the highest level of guest satisfaction.

Key Responsibilities:

Front Office Operations:

• Oversee daily front desk operations including guest arrivals, departures, and billing.
  
• Ensure smooth and efficient check-in/check-out procedures.
  
• Handle guest inquiries, complaints, and requests in a professional manner.
  
• Maintain guest records, room allocation, and occupancy reports.
  
• Supervise front office staff, provide training, and ensure adherence to service standards.
  
• Coordinate with housekeeping and maintenance for room readiness and guest requests.
  

Reservations Management:

• Manage and monitor all incoming reservations through various channels (phone, email, online portals, OTA, GDS, etc.).
  
• Optimize room inventory to maximize occupancy and revenue (yield management).
  
• Handle group bookings and coordinate with sales and marketing for special offers or corporate bookings.
  
• Maintain updated knowledge of room rates, packages, and promotions.
  
• Prepare daily, weekly, and monthly reports on occupancy, revenue, and forecasts.
  

Guest Relations:

• Ensure high levels of guest satisfaction through personalized service and attention to detail.
  
• Handle VIP guests and special requests.
  
• Gather guest feedback and ensure continuous service improvement.
  

Required Skills & Competencies:

• Excellent communication and interpersonal skills.
  
• Strong leadership and team management abilities.
  
• Proficiency in hotel management software (e.g., Opera, IDS, Cloud PMS, Fidelio).
  
• Knowledge of OTA platforms and channel managers.
  
• Good understanding of revenue management principles.
  
• Customer-focused with strong problem-solving skills.
  
• Ability to work under pressure and in a fast-paced environment.
  
• Attention to detail and a high degree of professionalism.

Interested Candidate can directly reach to 9151805156