Senior Key Account Manager

Senior Key Account Manager

ex-military professional

Client Relationship Management:

• Serve as the primary point of contact for key global and regional accounts.
• Develop and maintain strong, long-term relationships with senior decision-makers and influencers within client organizations.
• Understand client needs, anticipate risks, and recommend appropriate MitKat solutions.

Account Growth & Business Development:

• Identify and pursue opportunities for cross-selling and up-selling MitKat’s offerings.
• Achieve sales and revenue targets by driving account expansion and renewals.
• Collaborate with internal teams to deliver customized proposals and strategic account plans.

Strategic Advisory:

• Leverage operational and military experience to provide practical insights on crisis management, security strategy, and resilience planning.
• Advise clients on emerging risk trends, threat landscapes, and best practices.
• Represent MitKat at high-level forums, client reviews, and industry conferences.

Internal Collaboration:

• Coordinate with product, consulting, and intelligence teams to ensure seamless service delivery.
• Provide client feedback to guide product innovation and solution enhancement.

Reporting & Governance:

• Maintain CRM discipline with timely and accurate account reporting.
• Track client satisfaction metrics and proactively address issues or risks.
  

Background:

• Commissioned officer from the 

  Armed Forces (Army/Navy/Air Force)

   with 10–15 years of total experience, including 5+ years in corporate client management or business development roles.

Knowledge Areas:

• Strong understanding of 

  Corporate Security, Risk Management, Business Continuity, and Crisis Response

  .
• Awareness of global security, ESG, and resilience trends will be an advantage.

Skills:

• Exceptional interpersonal, communication, and negotiation skills.
• Proven ability to manage and grow large strategic accounts.
• High degree of professionalism, integrity, and client orientation.

Education:

• Graduate / Postgraduate degree preferred.
• MBA or equivalent qualification desirable.