Senior Executive

Position Title:

Reporting To:

Location:

Department:

• Position Overview
  

• Key Responsibilities
  

2.1 Store Operations Management

• Oversee daily store operations, ensuring adherence to SOPs, WIs, and company policies.
• Coordinate inventory receipt, storage, issuance, and reconciliation activities.
• Ensure timely and accurate documentation of all store transactions.
  

2.2 Store Maintenance

• Supervise preventive and corrective maintenance of store infrastructure and assets.
• Liaise with Facilities and Maintenance teams for repairs and upgrades.
• Maintain logs for maintenance activities and ensure compliance with safety standards.
  

2.3 StoreShield (Physical Security: CCTV & Illumination)

• Implement and monitor physical security measures, including CCTV coverage and illumination protocols.
• Coordinate with security teams for incident response, audits, and compliance.
• Maintain records of security checks, incident logs, and ensure audit readiness.
  

2.4 Stores Process Excellence

• Drive process improvement initiatives to optimize store workflows and reduce operational risks.
• Document and update SOPs/WIs for all stores-related activities.
• Collaborate with Process Excellence and QA teams for audits, ISO documentation, and training.
  

2.5 Compliance, Audit & Reporting

• Ensure all store activities comply with statutory, audit, and organizational requirements.
• Prepare and present periodic reports on inventory, maintenance, security, and process initiatives.
• Support audit readiness and participate in internal/external audits as required.
  

2.6 Team Development & Stakeholder Engagement

• Mentor and train store staff on SOPs, safety, and security protocols.
• Foster a culture of continuous improvement and knowledge sharing.
• Engage with cross-functional teams (Inventory, Accounting, Security, QA) for seamless operations.
• Key Performance Indicators (KPIs)
• Inventory accuracy and variance rates
• SOP/WI compliance percentage
• Incident response and resolution times (StoreShield)
• Audit scores and compliance ratings
• Process improvement initiatives completed
• Staff training and certification rates
• Qualifications & Experience
• Graduate in Commerce, Business, Operations, or related field; MBA preferred.
• 4+ years’ experience in store/inventory management, preferably in a multi-site or large-scale environment.
• Strong knowledge of inventory systems, SOPs, and physical security protocols.
• Proficiency in MS Office, inventory management software, and digital collaboration tools.
• Excellent communication, analytical, and leadership skills.
• Competencies
• Process orientation and attention to detail
• Problem-solving and analytical thinking
• Stakeholder management and collaboration
• Risk awareness and compliance mindset
• Change management and adaptability
• Travel Requirement
• Willingness to travel to operational sites as needed, in line with company travel policy.