Senior Executive Client Servicing

Role Overview

The Senior Client Servicing Executive plays a key role in managing client relationships, ensuring seamless coordination between internal teams, and delivering high-quality work that aligns with the client’s business objectives. The role demands strategic thinking, excellent communication, strong organizational skills, and a deep understanding of marketing and digital content execution.

Key Responsibilities

1. Client Relationship Management

• Understand the client’s brand identity, core values, and unique selling propositions (USPs) to drive effective campaigns and initiatives.
• Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact.
• Manage all client inquiries, requests, and feedback with professionalism and efficiency.
• Proactively communicate with clients to understand evolving needs, objectives, and opportunities for growth.

2. Coordination & Collaboration

• Liaise with internal teams including creative, media, and production to ensure timely and accurate project execution.
• Oversee project timelines, budgets, and deliverables, ensuring they align with client expectations.
• Collaborate on the ideation and development of weekly/monthly content calendars, brand pitches, and campaign strategies.
• Provide clients with regular updates and progress reports on deliverables.

3. Quality Assurance

• Oversee quality checks for all deliverables prior to client submission.
• Manage the final posting of approved content across social media platforms, ensuring accuracy and alignment with brand guidelines.

4. Timelines & Task Management

• Support managers in prioritizing tasks and maintaining project schedules.
• Ensure all deliverables across multiple brands are completed accurately and on time.
• Respond promptly and professionally to all communication, maintaining strong internal and external coordination.

5. Research & Insights

• Stay informed about industry trends, digital innovations, and best practices to inform campaign ideation and execution.
• Conduct competitive and industry analysis to strengthen brand positioning and audience engagement.
• Research emerging technologies and creative trends to inspire new ideas and enhance campaign performance.

6. Reporting & Documentation

• Coordinate with internal teams to gather data and inputs for social media and brand performance reports.
• Assist in preparing and maintaining regular social media analytics, brand analysis, and weekly Job Status Reports (JSRs).

7. Time & Process Management

• Adhere to internal turnaround times (TATs) and workflow systems to ensure efficiency and consistency.
• Manage multiple priorities effectively, maintaining attention to detail under tight deadlines.

8. Vendor & Finance Coordination

• Manage vendor interactions, including invoice processing and payment follow-ups.
• Maintain accurate trackers and documentation for vendor and project-related information.

Qualifications & Skills

• Bachelor’s degree in Marketing, Communications, Advertising, or related field.
• 2–4 years of experience in client servicing or account management within an advertising, digital, or creative agency.
• Strong understanding of digital marketing and social media platforms.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and manage multiple projects simultaneously.
• Detail-oriented with strong organizational and time management skills.