Client Servicing Director

Job Description

1. Strategic Planning and Communication: -Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies. -Lead client pitching process by generating innovative concepts in collaboration with internal teams. 2. Brand Positioning and Differentiation: -Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences. 3. Quality Analysis and Innovation: -Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation. 4. Performance Analysis and Reporting: -Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders. 5. Resource Planning and Contract Management: -Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively. 6. Financial Management: -Maintain monthly client P&Ls, ensuring billing targets are met. 7. Brief Review and Approval: -Review and vet client briefs, ensuring alignment with execution plans and strategies. 8. Client Relationship Management: -Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities. -Establish clear benchmarks and review timelines to ensure client satisfaction. -Follow up on overdue payments, acting as a point of contact for high-priority escalations. 9. Legal Compliance and Education: -Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries. 10. Strategic Inputs and Innovation: -Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues. 11. Team Development and Training: -Conduct weekly team meetings, provide feedback, and mentor teams for proactive problem-solving. -Structure training programs with the L&D team to improve work quality and specific competencies. 12. Team Growth: -Hire capable independent resources that can understand, communicate and execute client briefs accurately Show more Show less