Client Servicing Director

Key Responsibilities
Client LeadershipOwn and grow relationships with senior clients (CMOs, Marketing Heads)Drive strategic brand thinking and consultative problem-solvingLead annual business planning and quarterly performance reviewsTeam ManagementLead a team of Account Managers and ExecutivesBuild team capability on strategic thinking, creative feedback, and client presentationSet clear growth KPIs and career tracks for your teamStrategic and Creative OversightWork closely with Strategy, Creative, and Media teams to shape 360 campaignsTranslate business problems into sharp creative briefsPressure-test creative routes with a business-first lensRevenue & GrowthDrive organic growth through upselling and cross-selling servicesLead commercial negotiations, retainer renewals, and profitability trackingIdentify whitespace opportunities across client categoriesProcess & DeliveryEnsure timely delivery and quality control across all client deliverablesEstablish SOPs for collaboration between internal teamsResolve escalations with maturity and strategic tact---You Should Have8+ years of experience in digital, mainline or integrated agency rolesProven track record managing ₹5–10Cr+ annual billing portfoliosStrong understanding of creative, media, influencer and content marketingGravitas in client meetings and fluency in marketing, not just advertisingAbility to think like a CMO — business-first, not just campaign-first