Client Servicing Director

1. Strategic Planning and Communication:

- Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.

- Lead client pitching process by generating innovative concepts in collaboration with internal teams.

- Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.

- Quality Analysis and Innovation: Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation.

- Create compelling case studies and success stories that highlight the achievements and impact of the branch/cluster's work, enabling awards and partnerships

2. Brand Positioning and Differentiation:

- Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.

- Brief Review and Approval - Review and vet client briefs, ensuring alignment with execution plans and strategies.

3. Client Relationship Management:

- Develop and maintain strong, trusting relationships with clients, ensuring client renewals and upsells

- Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.

- Establish clear benchmarks and review timelines to ensure client satisfaction.

- Follow up on overdue payments, acting as a point of contact for high-priority escalations.

- Take final accountability for client pitches and creating annual execution plans & strategies

4. Performance Analysis and Reporting:

- Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.

5. Resource Planning and Contract Management:

- Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.

- Legal Compliance and Education: Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries.

6. Financial Management:

- Maintain monthly client P&Ls, ensuring billing targets are met.

7. Team Management and Development:

- Conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.

- Structure training programs with the L&D team to improve work quality and specific competencies.

8. Team Growth:

- Hire capable independent resources that can understand, communicate and execute client briefs accurately.