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Date live: 06/02/2025 Business Area: Physical Operations Area of Expertise: Technology Contract: Permanent Reference Code: JR-0000046220 Be a part of a place where challenges are measured in billions, qubits and nanoseconds. Build your career in an environment where we’re advancing machine learning, leveraging blockchains, and harnessing FinTech. Working in Barclays technology, you’ll reimagine possibilities: learning and innovating to solve the challenges ahead, delivering for millions of customers. We are shaping the future of financial technology. Why not join us and make it happen here? Join us as a "Senior Data Operations Analyst" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as experience with SQL and Unix, as well as job-specific skillsets. To be successful as a "Data Operations Analyst", you should have experience with: Developing and managing your campaigns Proactively monitor and track the outcome of scheduled processes daily (Monday – Friday 8am – 4pm) with issues expected to be raised within an hour of detection and on same day. Operate the scheduler change process, including tracking new requests, confirming all governance steps have been performed, and then deploying changes into the scheduler in a controlled way. In the event of process failures being detected, promptly communicate this to stakeholders, then perform any agreed action to remediate this issue. Continuously maintain documentation for processes that support the scheduler, for instance the program and specification documentation. Where required of our area, coordinate the capture of information needed to provide a collective response to impact assessment requests from infrastructure teams. In the event of issues being caused by infrastructure, lead the raising of incidents to platform support teams, and regularly communicate progress and outcomes to stakeholders. Perform all steps as set out in role process documentation for scheduler management. Stakeholder Management Main stakeholders are the Customer Targeting team within Customer Communication Delivery, with the expectation that you support the team through accurately and promptly dealing with scheduled process queries and issues. Other stakeholders are the multiple support teams we rely upon for the platforms and tools that the team use to execute customer communications. You’ll need to contact them whenever their support is needed with an issue. On occasion you may need to communicate with processes owners in Barclays UK . Decision-making and Problem Solving If a problem is found with a scheduled process then evaluation of the issue and root cause identification should be performed quickly before escalating to the process owner or Team Lead(s), ideally with a recommendation of how to resolve the issue. It’s important that this evaluation considers a range of possible causes and considers whether multiple issues in a short time could be linked to a common root cause. Person Specification Excellent attention to detail. Well organised and diligent when updating documentation. Strong written and verbal communication skills with the ability to communicate technical information in a clear and appropriate way to colleagues who may not have the same understanding, as well as share relevant information or updates with the team. Ability to problem solve and work under pressure Able to build effective and respectful working relationships with colleagues and other teams across geographies and as part of virtual teams. Speaks up to ensure that team processes and controls are followed. Basic/ Essential Qualifications: Strong planning, organisational, and stakeholder management skills Good analytical and problem solving skills. High attention to detail and quality of work. Knowledge and practical experience with SQL syntax and logic Desirable skillsets/ good to have: Practical experience with working with schedulers, such as Unix CRON or Tivoli’s Dynamic Workload Console (TWS) Practical experience with Teradata or Hadoop databases, ideally in a commercial environment. Practical experience with SAS or R programming languages, ideally in a commercial environment. Microsoft Excel to an advanced level. This role will be based out of Chennai. Purpose of the role To build and maintain the systems that collect, store, process, and analyse data, such as data pipelines, data warehouses and data lakes to ensure that all data is accurate, accessible, and secure. Accountabilities Build and maintenance of data architectures pipelines that enable the transfer and processing of durable, complete and consistent data. Design and implementation of data warehoused and data lakes that manage the appropriate data volumes and velocity and adhere to the required security measures. Development of processing and analysis algorithms fit for the intended data complexity and volumes. Collaboration with data scientist to build and deploy machine learning models. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. (Opens in new tab or window) (Opens in new tab or window) (Opens in new tab or window) Reasonable adjustment Our purpose Equal opportunities Right to work statement Who succeeds in Tech at Barclays? For a career with us, you need to be prepared to take big steps forward, curious to face the challenges ahead, and driven to focus on the outcomes. We need people with the Barclays mindset to make it happen here. What you'll get in return Competitive holiday allowance Life assurance Private medical care Pension contribution Our technology Supporting our 48 million customers and clients worldwide takes a lot of forward thinking. It means harnessing technology to support the economy. It means making a difference to people’s lives. And it requires the maintenance and development of a global, technological infrastructure. At Barclays, technology helps us keep transactions moving, manages data, and protects our customers. Join a world where your work creates unique moments of impact. Make it happen here. This is Barclays Chennai Barclays Chennai is one of our key strategic locations. It’s home to over 5,000 talented and passionate Barclays colleagues, across Finance, HR, operational and technology functions ensuring the bank’s technology and infrastructure runs smoothly. A workplace of the future Your wellbeing Your commute More than just a workplace Working flexibly We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team. Hybrid working We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Barclays is built on an international scale. Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience. And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.
