Senior Data Architect

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Description: The Senior Data Architect will support the transformation and innovation of the end-to-end Voice of the Customer process. Among the responsibilities of the role include- support the development and maintenance of the new Voice of the Customer process sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics. This person will work closely with product and process owners, subject matter experts from Qualtrics and the agile team in Technologies.

Responsibilities:

• Individuals would work closely with the application teams to define, frame and capture business needs.
• Developing understanding of Voice of the Customer processes and leveraging the same to define and transform the data in the Lumi (GCP) Platform.
• Design and build robust data model architecture to support optimal data processing and standardized metric definitions.
• Enable Big Data and batch/ real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level.
• Provide recommendations to enhance capabilities to drive efficiency in computing applications using Big Data ecosystem.
• Drive user story analysis & elaboration, design and development of software applications, testing & builds automation tools.
• Proactively identify and automate manual tasks to improve quality and efficiency.
• Role involves working closely with partners from GSN and AET to prioritize, define, develop, and test the data for various use cases as part of the VOC end to end process.

Skills/Capabilities

• Hands-on development on Hive/Hadoop, Py-spark, Python, shell scripting languages, development release management and troubleshooting expertise for data driven projects for span of not less than 3+ years.
• This should involve active collaboration with Relationship Managers/ Product owners for understanding the functional requirements and converting them into technical deliverables.
• The ideal candidate should be familiar with the agile methodologies of delivery wherein small increments of a product are delivered at regular intervals to the business teams.

• We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.