8 years
0 Lacs
Posted:3 days ago|
Platform:
On-site
Full Time
· Understand client needs, goals, and how our digital solutions can best align with them.
· Conduct regular business reviews and success check-ins.
· Lead and mentor a team of Customer Success Executives / Account Coordinators.
· Provide guidance, training, and performance feedback to ensure team growth and efficiency.
· Foster a customer-first culture within the team.
· Identify delivery risks early and collaborate with internal teams for quick resolution.
· Ensure transparent communication between clients and cross-functional departments.
· Collaborate with leadership and sales teams to pitch value-added services.
· Coordinate across departments to ensure fast, effective problem resolution.
· Document and analyze recurring issues to improve internal processes.
· Present monthly performance and KPI reports to clients and management.
· Use data insights to improve engagement, usage, and satisfaction.
· Share actionable feedback with internal teams to optimize client outcomes.
· Advocate for client needs internally to align service enhancements with business objectives.
· Strategic thinker with a proactive and ownership-driven approach.
iFlair Web Technologies Pvt. Ltd.
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