Senior Customer Business Analyst

About Travelopia

Travelopia is a UK-headquartered global travel group delivering distinctive and meaningful travel experiences. Our portfolio spans adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river charters, educational and sporting school trips, and corporate hospitality and fan travel experiences.

We bring together specialist travel brands with a shared purpose: to build outstanding journeys for our customers around the world.

About the Role

We are seeking a Senior Customer Business Analyst to join our global Customer Insights & Analytics team. This role is ideal for an experienced analytics professional who enjoys translating complex data into actionable customer insights and collaborating with team members to influence decision-making.

You will play a key role in crafting customer understanding across Travelopia’s brands, supporting sales and marketing efficiency, and using modern analytics tools and AI capabilities.

What We Offer

• Competitive salary and bonus scheme
• Flexible working hours with a hybrid working model
• Opportunities to collaborate with global teams
• Strong learning and development support
• Clear pathways for career progression
• An inclusive and encouraging working environment

What You’ll Do

Analysis & Insights

• Examine intricate customer datasets to provide practical insights that guide leadership and cross-functional groups.
• Conduct customer segmentation analyses, including RFV (Recency, Frequency, Value) modeling and repeat purchase behavior analysis.
• Assess sales and marketing outcomes across initiatives to support data-driven customer engagement and revenue growth.
• Validate business hypotheses using structured, high-quality analytical approaches.
• Ensure analytical accuracy through validation, peer review, and quality control.

Data Visualization & Reporting

• Compose and build advanced dashboards in Power BI to track marketing and sales performance.
• Convert intricate data into clear, engaging stories for both technical and non-technical audiences.
• Partner with teams to improve data collection, consistency, and reporting processes.
• Proactively identify and resolve data quality and reporting issues.

Collaborator Partnership

• Communicate insights clearly through presentations and storytelling tailored to senior collaborators.
• Provide data-driven recommendations and articulate business implications.
• Align with business teams on analytical requirements, project scope, and success criteria.
• Support analytics project planning, delivery timelines, and risk management.
• Act as a trusted partner to Travelopia brands on customer data and insights.

AI & Analytics Innovation

• Use AI tools such as Microsoft Copilot and Claude to support analysis, hypothesis generation, and insight development.
• Apply AI-assisted techniques to improve dashboard development and storytelling.
• Collaborate with data and technology teams to explore advanced analytics and automation opportunities.

What You’ll Bring

Experience & Skills

• 4–6 years’ experience in analytics, ideally within sales, marketing, or customer insights
• Demonstrated ability to analyze extensive datasets to provide practical insights
• Strong capability in building Power BI dashboards and data visualization
• Experience presenting insights and recommendations to senior collaborators
• Strong analytical thinking, problem-solving, and attention to detail
• Strategic approach with the ability to connect data to business outcomes

Technical Expertise

• Microsoft Excel, PowerPoint, Power BI
• SQL and Power Query
• Python and/or R
• Statistical analysis techniques
• AI exposure, including prompting with Microsoft Copilot
• Familiarity with Microsoft Fabric data agents is desirable

Ways of Working

• Clear and confident verbal and written communication
• Strong planning, organization, and time-management skills
• Collaborative approach with a proactive attitude
• Dedication to quality, ownership, and continuous improvement

Our Commitment to Inclusion

We believe people perform at their best when they can be their authentic selves. Diverse teams help us deliver better outcomes for our customers and our business. Travelopia is committed to encouraging a diverse, equitable, and inclusive environment where everyone can thrive.

If you require accommodations during the recruitment process, please contact Talent@Travelopia.com
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