Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
About the Role:
We are seeking a
Senior Business Analyst
to join our
Strategy & Business Operations
team. This role will play a key part in analyzing and reporting product usage data across the Genesys portfolio. Your insights will directly support strategic decision-making and improve the understanding of how our customers engage with our products.
Key Responsibilities:
- Analyze product usage data using SQL in Snowflake
- Develop and maintain interactive dashboards in Tableau for key stakeholders
- Conduct ad-hoc analysis using Excel and build supporting presentations in PowerPoint
- Collaborate closely with Product Management, Engineering, and Go-to-Market teams to ensure data accuracy and relevance
- Ability to work with large datasets, identifying data points to clean, manipulate, and translate into actionable visualizations
- Ensure timely delivery of recurring usage reports and dashboards
- Support strategic initiatives with data-driven analysis and creative storytelling
Required Qualifications:
- 6+ years of experience in business analysis, data analysis, or a related role
- Proficiency in SQL (preferably in Snowflake or a similar cloud data platform)
- Experience creating dashboards in Tableau or other similar Business Intelligence tools
- Strong skills in Microsoft Excel and PowerPoint
- Ability to analyze and visualize complex datasets, and communicate findings effectively
- Comfortable working independently and across teams in a remote-first environment
- Flexibility to work a portion of the day overlapping with U.S. time zones
Preferred Qualifications:
- Experience working with SaaS or product usage data
- Familiarity with product analytics or customer behavior metrics
- Exposure to cloud-based data tools and agile business environments
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
