Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Company Overview: At the Innovation team within Genesys, we’re pushing the boundaries of customer experience technology by building innovative solutions integrated with Genesys Cloud. We’re seeking a skilled Senior Software Engineer to join our team and create scalable, high-performance applications on AWS. Job Summary: We are looking for a Senior Software Engineer with expertise in Go, JavaScript, TypeScript, and Kubernetes to design, develop, and maintain cutting-edge systems. You’ll work on solutions tightly integrated with Genesys Cloud, leveraging AWS to deliver seamless functionality. UX experience is a plus, as you’ll collaborate with teams to craft intuitive, user-focused features. If you excel in dynamic environments and love tackling complex challenges, this role is for you. Responsibilities: Develop robust backend services and APIs using Go.Create dynamic, responsive front-end components with JavaScript and TypeScript.Deploy and manage containerized applications using Kubernetes on AWS.Integrate solutions with Genesys Cloud APIs to enhance customer experience workflows.Optimize system performance, scalability, and reliability in AWS environments.Work with product managers, architects, and UX designers to shape technical requirements.Write clean, maintainable, and well-documented code adhering to best practices.Debug and resolve complex technical issues in production.Mentor junior developers and participate in code reviews. Required Qualifications: 8+ years of software development experience.Strong proficiency in Go for backend development.Advanced skills in JavaScript and TypeScript for front-end and full-stack work.Hands-on experience with Kubernetes for container orchestration.Expertise in building and deploying solutions on AWS (e.g., EC2, ECS, Lambda, S3).Experience with microservices architecture and RESTful APIs.Strong problem-solving skills and a detail-oriented mindset.Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). Preferred Qualifications: Experience integrating with Genesys Cloud APIs or similar CX platforms.UX design experience or a knack for building user-friendly interfaces.Familiarity with AWS-native tools (CloudFormation, Step Functions, etc.).Contributions to open-source projects or a robust GitHub portfolio. Nice-to-Have: Proficiency with modern DevOps tools (Docker, CI/CD pipelines, Terraform).Exposure to Agile/Scrum methodologies. Why Join Us? Build innovative solutions that redefine customer experiences.Join a collaborative, forward-thinking team in a flexible work environment.Competitive salary, benefits, and opportunities for career growth.Work with cutting-edge AWS and Genesys Cloud technologies. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Work cross-functionally with product owners, data engineers, and internal stakeholders as part of agile scrum teams to prioritize, develop, and refine data solutions. Collaborate closely with data product owners to analyze business requirements, define success metrics, and deliver trusted, high-impact enterprise data products. Design, build, and maintain Tableau dashboards and visualizations that adhere to company standards for design, consistency, and data accuracy. Analyze complex enterprise datasets to extract actionable insights that support decision-making across functions such as product, operations, and customer success. Participate in sprint planning, daily stand-ups, retrospectives, and other agile ceremonies to ensure alignment and iterative delivery of analytics solutions. Lead and perform ad-hoc analyses and deep dives to identify trends, uncover root causes, and surface data-driven recommendations. Ensure data quality, consistency, and governance across analytical outputs, working closely with data engineering on data modeling and ETL design. Innovate and explore applications of AI and machine learning to enhance data products, optimize analytics workflows, and unlock new insights from enterprise data. Document analytical solutions and share best practices to drive data literacy and analytical maturity across the organization. Influence peers and the broader Data & Analytics (D&A) organization on best practices in data analysis, agile delivery, data governance, and visualization standards. Mentor junior analysts and contribute to the continuous improvement of data analytics tools, standards, and processes. Requirements 6-10 years of experience in data analytics or a related role. Proven track record of delivering enterprise data solutions that drive business value. Strong experience with data visualization tools, data lakes, data warehouses, and cloud platforms (e.g., AWS , Azure, GCP, Tableau, Snowflake , etc.). Strong business acumen, relationship building, and superlative communication skills Expertise in data modeling, analytics, and visualization. Strong SQL and Python coding knowledge. Excellent communication, presentation, and stakeholder management skills. Strong analytical mindset with attention to detail. Ability to work in a dynamic, challenging environment where decisions you make will have a large impact Get-it-done mindset. You re not afraid to take risks, you re humble and scrappy! Experience working within an agile scrum framework Preferred Qualifications: Experience in the technology sectors including business to business. Bachelor s / Master s degree in computer science, data science, etc. Creative, innovative and solution design thinking: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable Excellent critical thinking, problem solving and analytical skills with a keen attention to detail. Strong team player: ability to lead peers in accomplishment of common goals.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Title: Principal Full Stack Developer Department & Team: Genesys Innovations - India COE About Genesys Innovations Team: GENESYS Innovations builds solutions that enable our customers to get more value out of their Genesys platforms. The Innovations team s primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS). Job Summary Responsible for architecting, developing, testing, implementing, and maintaining AWS applications. Troubleshoots and solves software issues related to Genesys Innovation Applications. Research technical problems and suggests improvements for applications. What you bring to the team AWS full stack development experience: database, server-side, and front-end Solid understanding of AI frameworks, libraries, and tools. 8+ years total development experience 5+ years of experience in AI development and machine learning, with a strong portfolio of AI projects. 5+ years of design and development experience in technologies using REST APIs and microservices architecture 4+ years AWS experience At least 4+ years React and Node.js based real time application experience. Specific AWS services of interest include but is not limited to: S3, DynamoDB, Lambda, CloudFormation, CloudFront, Route53, IAM, SNS, SQS, KMS, VPC, CloudWatch, CloudTrail etc . Experience with CI/CD and automated testing Demonstrated success in actively contributing to large consulting projects Effectively communicates to diverse technical and nontechnical audiences, including developers, technical leads, peer architects, delivery owners, business owners, senior leaders, etc. Experience in full life-cycle software development or methodology using Agile, Scrum, Kanban, etc.; requirements analysis, design, development, testing, and implementation Work with teams as they perform feature level design, development, testing, and performance analysis. Develop the required technical pieces/end-to-end solutions for multi-layered applications on a variety of technology stacks 4+ years of experience developing with contact center technologies like Genesys, Cisco, Avaya, Nice, Talk Desk, etc. Services provided by the candidate will include design, development and diagnostics in both traditional and agile forms. Customer interaction is to be expected along with experience in Genesys product API s, common third-party tools, applications and business systems. The work will be intellectually challenging and will expand with the evolution of the Genesys product roadmap. Qualifications BS/MS/BA or equivalent. Computer Science major preferred. 5 years or more of commercial software development experience in node.js, Javascript, C#, Java where an additional language such as Python, PHP or C++ is a benefit. Experience with data preprocessing, feature engineering, and model evaluation techniques. Knowledge of deep learning architectures and techniques. Familiarity with cloud platforms and services for AI model deployment . Experience with deploying software, administrative procedures and configuration for Windows and Linux operating environments. Ability to work independently on routine duties or projects with general instructions on new assignments. Excellent verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other major European languages is a plus. Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics. Must be able to present examples of candidate written technical documentation such as technical design specifications, user guides or deployment manuals. Optimize billable utilization opportunity. Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or partner. Familiarity with the following is a definite plus: Should have development exposure to data streaming applications. Should have application development knowledge of RTA based UI applications. Practical experience deploying or developing with Genesys technologies especially with integration to various customer environments/backend systems using Genesys SDKs (PSDK, WFM API, IceLib, ICWS, GWS). Good practical experience with development methodologies Practical experience with best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizations. Good working experience with database administration/optimization. #LI-Remote #LI-GR1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Description Bachelor’s / Master’s degree in a quantitative field (e.g. Computer Science, Statistics, Engineering) 6+ years of relevant experience in Data Analytics or Data Engineering 5+ years of hands-on experience in SQL & NoSQL working large datasets. Hands-on application development experience in AWS and experience in Snowflake, tableau or power BI. Good working knowledge on any programming language like Javascript or python. Proficiency with REST API, JSON, AWS Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks. Curiosity, passion, and drive for data queries, analysis, quality, models. Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage. Key Responsibilities: Interface with business customers, gathering and understanding requirements Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis Implement, own, and improve data pipelines using best practices in data modelling, ETL/ELT processes Build, improve, and provide ongoing optimization of high quality models Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process. Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams. Communicate within the global community respecting cultural, language and time zone variations Demonstrate flexibility to adjust working hours to match customer and team interactions Minimum Requirements : Knowledge of SQL language and cloud-based technologies Data warehousing concepts, data modelling, metadata management Data lakes, multi-dimensional models, data dictionaries Migration to AWS or Azure Snowflake platform Performance tuning and setting up resource monitors Snowflake modelling – roles, databases, schemas SQL performance measuring, query tuning, and database tuning ETL tools with cloud-driven skills Ability to build analytical solutions and models Coding in languages like Python, Java, JavaScript Root cause analysis of models with solutions Managing sets of XML, JSON, and CSV from disparate sources SQL-based databases like Oracle SQL Server, Teradata, etc. Snowflake warehousing, architecture, processing, administration Data ingestion into Snowflake Enterprise-level technical exposure to Snowflake applications Desirable Skills: SQL-advanced, Snowflake. Good have AWS- Lambda , S3. Expertise in Data Engineering Prior Working experience with Contact center reporting with Genesys cx, Genesys engage , pure connect, cisco , and Avaya etc.. is an added advantage. Prior working experience with Genesys Cloud - Preferrable If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

locations Virtual Office (Telangana) time type Full time posted on Posted 13 Days Ago job requisition id JR107693 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Title: Principal Full Stack Developer Department & Team: Genesys Innovations – India COE About Genesys Innovations Team: GENESYS Innovations builds solutions that enable our customers to get more value out of their Genesys platforms. The Innovations team’s primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS). Job Summary Responsible for architecting, developing, testing, implementing, and maintaining AWS applications. Troubleshoots and solves software issues related to Genesys Innovation Applications. Research technical problems and suggests improvements for applications. What you bring to the team AWS full stack development experience: database, server-side, and front-end Solid understanding of AI frameworks, libraries, and tools. 8+ years total development experience 5+ years of experience in AI development and machine learning, with a strong portfolio of AI projects. 5+ years of design and development experience in technologies using REST APIs and microservices architecture 4+ years AWS experience At least 4+ years React and Node.js based real time application experience. Specific AWS services of interest include but is not limited to: S3, DynamoDB, Lambda, CloudFormation, CloudFront, Route53, IAM, SNS, SQS, KMS, VPC, CloudWatch, CloudTrail etc. Experience with CI/CD and automated testing Demonstrated success in actively contributing to large consulting projects Effectively communicates to diverse technical and nontechnical audiences, including developers, technical leads, peer architects, delivery owners, business owners, senior leaders, etc. Experience in full life-cycle software development or methodology using Agile, Scrum, Kanban, etc.; requirements analysis, design, development, testing, and implementation Work with teams as they perform feature level design, development, testing, and performance analysis. Develop the required technical pieces/end-to-end solutions for multi-layered applications on a variety of technology stacks 4+ years of experience developing with contact center technologies like Genesys, Cisco, Avaya, Nice, Talk Desk, etc. Services provided by the candidate will include design, development and diagnostics in both traditional and agile forms. Customer interaction is to be expected along with experience in Genesys product API’s, common third-party tools, applications and business systems. The work will be intellectually challenging and will expand with the evolution of the Genesys product roadmap. Qualifications BS/MS/BA or equivalent. Computer Science major preferred. 5 years or more of commercial software development experience in node.js, Javascript, C#, Java where an additional language such as Python, PHP or C++ is a benefit. Experience with data preprocessing, feature engineering, and model evaluation techniques. Knowledge of deep learning architectures and techniques. Familiarity with cloud platforms and services for AI model deployment. Experience with deploying software, administrative procedures and configuration for Windows and Linux operating environments. Ability to work independently on routine duties or projects with general instructions on new assignments. Excellent verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other major European languages is a plus. Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics. Must be able to present examples of candidate written technical documentation such as technical design specifications, user guides or deployment manuals. Optimize billable utilization opportunity. Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or partner. Familiarity with the following is a definite plus: Should have development exposure to data streaming applications. Should have application development knowledge of RTA based UI applications. Practical experience deploying or developing with Genesys technologies especially with integration to various customer environments/backend systems using Genesys SDKs (PSDK, WFM API, IceLib, ICWS, GWS). Good practical experience with development methodologies Practical experience with best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizations. Good working experience with database administration/optimization. #LI-Remote #LI-GR1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

locations Chennai (Flexible) time type Full time posted on Posted Today job requisition id JR107843 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys’s award-winning Customer Journey Management Platform enables organizations to deliver frictionless, connected, and personalized experiences by measuring, monitoring, and orchestrating exceptional customer journeys. The Journey Management (JM) platform enables customer-centric enterprises to optimize CX and improve business outcomes. The Journey Management (JM) literally joins the dots. Whether it’s piecing together the chain of actions that lead to a customer support call or letting a company see the triggers for customer decisions, JM collects and analyzes the data to find the answers. Whether it’s small companies or Fortune 500 blue chips, each benefits from the unique insights JM gives them into their data and the journeys of their customers. What will you be doing? You will be working with colleagues on 3 continents who share a passion for building the best software, the best team, and the best customer experience. Come work with data at true scale. You will have the opportunity to solve the kind of problems that only occur with billions of data points and cutting-edge technology. You will join a team with a start-up feel and the scale of an industry leader to help build and deliver our hugely ambitious growth plans. The back-end engineering team is key to the success of the product. They are responsible for collecting and shaping billions of unique data points to allow users to access it and analyze it. We are looking for a highly motivated, experienced Java engineer to work on some of our most challenging and exciting opportunities as we scale up our growing team. What do you need to be successful? Degree in Computer Science or Computer Engineering, or equivalent experience. Good understanding of Linux. Understanding of microservice design and implementation, including API design and implementation. Attention to detail. Tendency to double-check what you are doing Readiness to learn new technologies Proficient English communication skills, verbal and written. Additionally, knowledge in the following is welcomed: Stream processing (Spark, Flink, or similar) AWS Data Engineering Services (Glue, EMR, etc.) Development experience in Java/Python. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior Data Analyst Summary The Genesys Data & Analytics Team The Data & Analytics team is a central team comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, and Data Governance practices. This mighty team serves the enterprise that includes sales, finance, marketing, customer success, product and more. The team serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more. The Senior Data Analyst is a key member of the Enterprise Data & Analytics organization that enables trusted enterprise data and reporting, analytics, science and AI enablement. In this role, you will serve as a strategic partner across departments, translating complex data into actionable insights that influence multiple departments decision making, business strategy, and operational efficiency. The ideal candidate has deep analytical expertise, a strong business acumen, and a passion for solving complex problems with data. Key Responsibilities: Work cross-functionally with product owners, data engineers, and internal stakeholders as part of agile scrum teams to prioritize, develop, and refine data solutions. Collaborate closely with data product owners to analyze business requirements, define success metrics, and deliver trusted, high-impact enterprise data products. Design, build, and maintain Tableau dashboards and visualizations that adhere to company standards for design, consistency, and data accuracy. Analyze complex enterprise datasets to extract actionable insights that support decision-making across functions such as product, operations, and customer success. Participate in sprint planning, daily stand-ups, retrospectives, and other agile ceremonies to ensure alignment and iterative delivery of analytics solutions. Lead and perform ad-hoc analyses and deep dives to identify trends, uncover root causes, and surface data-driven recommendations. Ensure data quality, consistency, and governance across analytical outputs, working closely with data engineering on data modeling and ETL design. Innovate and explore applications of AI and machine learning to enhance data products, optimize analytics workflows, and unlock new insights from enterprise data. Document analytical solutions and share best practices to drive data literacy and analytical maturity across the organization. Influence peers and the broader Data & Analytics (D&A) organization on best practices in data analysis, agile delivery, data governance, and visualization standards. Mentor junior analysts and contribute to the continuous improvement of data analytics tools, standards, and processes. Requirements 6-10 years of experience in data analytics or a related role. Proven track record of delivering enterprise data solutions that drive business value. Strong experience with data visualization tools, data lakes, data warehouses, and cloud platforms (e.g., AWS cloud S3, Glue, Athena, Iceberg , Azure, GCP, Tableau, Snowflake, etc.). Strong business acumen, relationship building, and superlative communication skills Expertise in data modeling, analytics, and visualization. Strong SQL and Python coding knowledge. Excellent communication, presentation, and stakeholder management skills. Strong analytical mindset with attention to detail. Ability to work in a dynamic, challenging environment where decisions you make will have a large impact Get-it-done mindset. You’re not afraid to take risks, you’re humble and scrappy! Experience working within an agile scrum framework Preferred Qualifications: Experience in the technology sectors including business to business. Bachelor’s / Master’s degree in computer science, data science, etc. Creative, innovative and solution design thinking: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable Excellent critical thinking, problem solving and analytical skills with a keen attention to detail. Strong team player: ability to lead peers in accomplishment of common goals. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys s award-winning Customer Journey Management Platform enables organizations to deliver frictionless, connected, and personalized experiences by measuring, monitoring, and orchestrating exceptional customer journeys. The Journey Management (JM) platform enables customer-centric enterprises to optimize CX and improve business outcomes. The Journey Management (JM) literally joins the dots. Whether it s piecing together the chain of actions that lead to a customer support call or letting a company see the triggers for customer decisions, JM collects and analyzes the data to find the answers. Whether it s small companies or Fortune 500 blue chips, each benefits from the unique insights JM gives them into their data and the journeys of their customers. What will you be doing? You will be working with colleagues on 3 continents who share a passion for building the best software, the best team, and the best customer experience. Come work with data at true scale. You will have the opportunity to solve the kind of problems that only occur with billions of data points and cutting-edge technology. You will join a team with a start-up feel and the scale of an industry leader to help build and deliver our hugely ambitious growth plans. The back-end engineering team is key to the success of the product. They are responsible for collecting and shaping billions of unique data points to allow users to access it and analyze it. We are looking for a highly motivated, experienced Java engineer to work on some of our most challenging and exciting opportunities as we scale up our growing team. What do you need to be successful? Degree in Computer Science or Computer Engineering, or equivalent experience. Good understanding of Linux. Understanding of microservice design and implementation, including API design and implementation. Attention to detail. Tendency to double-check what you are doing Readiness to learn new technologies Proficient English communication skills, verbal and written. Additionally, knowledge in the following is welcomed: Stream processing (Spark, Flink, or similar) AWS Data Engineering Services (Glue, EMR, etc.) Development experience in Java/Python. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. This job description is a template for job requisitions please make sure to update according to the position you are hiring for Job Description Job Title: Senior Developer - PS Innovations Location: Virtual (Tamil Nadu/Telangana) Summary: Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering) 4+ years of relevant experience in Serverless Application Development Hands-on application development experience in AWS Good to have expertise with major statistical & analytical software like Python, R, SAS Good working knowledge on any programming language like NodeJS or Python. Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage. Proficiency with REST API, JSON, AWS Serverless application development. Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks. Curiosity, passion, and drive for data queries, analysis, quality, models. Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders Key Responsibilities: Interface with business customers, gathering and understanding requirements Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes Build, improve, and provide ongoing optimization of high quality models Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process. Perform knowledge transfer to customer and internal teams. Communicate within the global community respecting cultural, language and time zone variations Demonstrate flexibility to adjust working hours to match customer and team interactions Desirable Skills: Node JS / Python hands-on experience with any of the following skills - AWS Lambda, ECS , EKS, Event Bridge Serverless Application Development AWS Cloud Formation / Any other IAC - Infrastructure as Code tools Hands-on experience in Data Engineering Prior Working experience with Contact center reporting with Genesys cx, Genesys engage, pure connect, cisco, and Avaya, etc.. is an added advantage. Prior working experience with Genesys Cloud - Preferred Good to have Skills : Elastic / Kibana / ELK Docker, Kubernetes SQL If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior Data Analyst Summary The Genesys Data & Analytics Team The Data & Analytics team is a central team comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, and Data Governance practices. This mighty team serves the enterprise that includes sales, finance, marketing, customer success, product and more. The team serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more. The Senior Data Analyst is a key member of the Enterprise Data & Analytics organization that enables trusted enterprise data and reporting, analytics, science and AI enablement. In this role, you will serve as a strategic partner across departments, translating complex data into actionable insights that influence multiple departments decision making, business strategy, and operational efficiency. The ideal candidate has deep analytical expertise, a strong business acumen, and a passion for solving complex problems with data. Key Responsibilities: Work cross-functionally with product owners, data engineers, and internal stakeholders as part of agile scrum teams to prioritize, develop, and refine data solutions. Collaborate closely with data product owners to analyze business requirements, define success metrics, and deliver trusted, high-impact enterprise data products. Design, build, and maintain Tableau dashboards and visualizations that adhere to company standards for design, consistency, and data accuracy. Analyze complex enterprise datasets to extract actionable insights that support decision-making across functions such as product, operations, and customer success. Participate in sprint planning, daily stand-ups, retrospectives, and other agile ceremonies to ensure alignment and iterative delivery of analytics solutions. Lead and perform ad-hoc analyses and deep dives to identify trends, uncover root causes, and surface data-driven recommendations. Ensure data quality, consistency, and governance across analytical outputs, working closely with data engineering on data modeling and ETL design. Innovate and explore applications of AI and machine learning to enhance data products, optimize analytics workflows, and unlock new insights from enterprise data. Document analytical solutions and share best practices to drive data literacy and analytical maturity across the organization. Influence peers and the broader Data & Analytics (D&A) organization on best practices in data analysis, agile delivery, data governance, and visualization standards. Mentor junior analysts and contribute to the continuous improvement of data analytics tools, standards, and processes. Requirements 6-10 years of experience in data analytics or a related role. Proven track record of delivering enterprise data solutions that drive business value. Strong experience with data visualization tools, data lakes, data warehouses, and cloud platforms (e.g., AWS cloud S3, Glue, Athena, Iceberg , Azure, GCP, Tableau, Snowflake, etc.). Strong business acumen, relationship building, and superlative communication skills Expertise in data modeling, analytics, and visualization. Strong SQL and Python coding knowledge. Excellent communication, presentation, and stakeholder management skills. Strong analytical mindset with attention to detail. Ability to work in a dynamic, challenging environment where decisions you make will have a large impact Get-it-done mindset. You’re not afraid to take risks, you’re humble and scrappy! Experience working within an agile scrum framework Preferred Qualifications: Experience in the technology sectors including business to business. Bachelor’s / Master’s degree in computer science, data science, etc. Creative, innovative and solution design thinking: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable Excellent critical thinking, problem solving and analytical skills with a keen attention to detail. Strong team player: ability to lead peers in accomplishment of common goals. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior Data Analyst Summary The Genesys Data & Analytics Team The Data & Analytics team is a central team comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, and Data Governance practices. This mighty team serves the enterprise that includes sales, finance, marketing, customer success, product and more. The team serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more. The Senior Data Analyst is a key member of the Enterprise Data & Analytics organization that enables trusted enterprise data and reporting, analytics, science and AI enablement. In this role, you will serve as a strategic partner across departments, translating complex data into actionable insights that influence multiple departments decision making, business strategy, and operational efficiency. The ideal candidate has deep analytical expertise, a strong business acumen, and a passion for solving complex problems with data. Key Responsibilities: Work cross-functionally with product owners, data engineers, and internal stakeholders as part of agile scrum teams to prioritize, develop, and refine data solutions. Collaborate closely with data product owners to analyze business requirements, define success metrics, and deliver trusted, high-impact enterprise data products. Design, build, and maintain Tableau dashboards and visualizations that adhere to company standards for design, consistency, and data accuracy. Analyze complex enterprise datasets to extract actionable insights that support decision-making across functions such as product, operations, and customer success. Participate in sprint planning, daily stand-ups, retrospectives, and other agile ceremonies to ensure alignment and iterative delivery of analytics solutions. Lead and perform ad-hoc analyses and deep dives to identify trends, uncover root causes, and surface data-driven recommendations. Ensure data quality, consistency, and governance across analytical outputs, working closely with data engineering on data modeling and ETL design. Innovate and explore applications of AI and machine learning to enhance data products, optimize analytics workflows, and unlock new insights from enterprise data. Document analytical solutions and share best practices to drive data literacy and analytical maturity across the organization. Influence peers and the broader Data & Analytics (D&A) organization on best practices in data analysis, agile delivery, data governance, and visualization standards. Mentor junior analysts and contribute to the continuous improvement of data analytics tools, standards, and processes. Requirements 6-10 years of experience in data analytics or a related role. Proven track record of delivering enterprise data solutions that drive business value. Strong experience with data visualization tools, data lakes, data warehouses, and cloud platforms (e.g., AWS cloud S3, Glue, Athena, Iceberg , Azure, GCP, Tableau, Snowflake, etc.). Strong business acumen, relationship building, and superlative communication skills Expertise in data modeling, analytics, and visualization. Strong SQL and Python coding knowledge. Excellent communication, presentation, and stakeholder management skills. Strong analytical mindset with attention to detail. Ability to work in a dynamic, challenging environment where decisions you make will have a large impact Get-it-done mindset. You’re not afraid to take risks, you’re humble and scrappy! Experience working within an agile scrum framework Preferred Qualifications: Experience in the technology sectors including business to business. Bachelor’s / Master’s degree in computer science, data science, etc. Creative, innovative and solution design thinking: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable Excellent critical thinking, problem solving and analytical skills with a keen attention to detail. Strong team player: ability to lead peers in accomplishment of common goals. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys’s award-winning Customer Journey Management Platform enables organizations to deliver frictionless, connected, and personalized experiences by measuring, monitoring, and orchestrating exceptional customer journeys. The Journey Management (JM) platform enables customer-centric enterprises to optimize CX and improve business outcomes. The Journey Management (JM) literally joins the dots. Whether it’s piecing together the chain of actions that lead to a customer support call or letting a company see the triggers for customer decisions, JM collects and analyzes the data to find the answers. Whether it’s small companies or Fortune 500 blue chips, each benefits from the unique insights JM gives them into their data and the journeys of their customers. What will you be doing? You will be working with colleagues on 3 continents who share a passion for building the best software, the best team, and the best customer experience. Come work with data at true scale. You will have the opportunity to solve the kind of problems that only occur with billions of data points and cutting-edge technology. You will join a team with a start-up feel and the scale of an industry leader to help build and deliver our hugely ambitious growth plans. The back-end engineering team is key to the success of the product. They are responsible for collecting and shaping billions of unique data points to allow users to access it and analyze it. We are looking for a highly motivated, experienced Java engineer to work on some of our most challenging and exciting opportunities as we scale up our growing team. What do you need to be successful? Degree in Computer Science or Computer Engineering, or equivalent experience. Good understanding of Linux. Understanding of microservice design and implementation, including API design and implementation. Attention to detail. Tendency to double-check what you are doing Readiness to learn new technologies Proficient English communication skills, verbal and written. Additionally, knowledge in the following is welcomed: Stream processing (Spark, Flink, or similar) AWS Data Engineering Services (Glue, EMR, etc.) Development experience in Java/Python If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. About Genesys DX Digital &AI This is an exciting time to be part of Genesys DX Digital & AI Business Unit as we are innovating with speed and scale. You will be a key contributor to create the best cloud-based digital experience (DX) solution focusing on AI and providing an amazing end-to-end experience. As a part of Digital & AI team, you will help us build Genesys’ core conversational AI capabilities and features spanning, but not limited to, chat and voice bots, information retrieval, Natural Language Understanding (NLU) and document understanding to power the next generation of Genesys products. About The Role We are looking for problem solvers to help us build the next-generation platforms, products and services. You will work closely with a cross-functional team of developers, researchers and product managers on micro-services and event-driven architectures. You will have an opportunity to work as a part of a team that does practical research, contributes to the development of new features, identifies technical risks, and finds alternate solutions to practical problems. Minimum Requirements: Bachelor’s or Master’s degree in Computer Science or a related technical field with 2+ years industry experience with product development. Solid expertise in Python/Java programming, and a solid understanding of OOPs and Software Engineering principles. Exposure to the R&D of AI/ML models, and experience with conducting experimentation, algorithmic exploration and result analysis. Exposure to NLP/Vision ML problems and experience with Deep Learning frameworks like Tensorflow, PyTorch or HuggingFace. Good understanding and hands-on experience in designing and implementing REST APIs using frameworks like Flask. Interested in analysing and solving performance issues at scale with requisite experience. Keen to explore new algorithms, new application areas and new tools. Possessing strong interpersonal and effective communication (both written and verbal) skills and the ability to present complex ideas in a clear & concise way to different audiences. A team player with good work ethics. Desirable Skills: Exposure to AWS/Azure services and a good understanding of Cloud development fundamentals Exposure to managing SaaS infrastructure If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Description Job Title: Account Executive Location: Bengaluru Summary: Please create a summary describing your position and signaling to a candidate why this would be an exciting opportunity for them. Key Responsibilities: The Account Executive will be responsible for driving revenue growth by selling Genesys CCaaS solutions to both existing and new customers within the Southern India region. This role involves a mix of account management, upselling/cross-selling to existing clients, and new logo acquisition. The ideal candidate will have a proven track record of success in selling complex software solutions, preferably within the contact center or unified communications space. They should be a highly motivated and results-oriented individual with excellent communication, negotiation, and relationship-building skills. Responsibilities: Sales Strategy and Execution: Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Southern India). Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure. Account Management & Growth: Build and maintain strong relationships with key stakeholders at existing customer accounts. Identify opportunities for upselling and cross-selling Genesys CCaaS solutions to expand our footprint within existing clients. Ensure high levels of customer satisfaction and retention by providing exceptional account management and support. New Logo Acquisition: Identify and target key prospects in the Southern India market, focusing on specific verticals (e.g: Ecomm, Healthcare, Retail, GCC, Tech). Conduct in-depth needs analysis to understand customer challenges and requirements. Develop and present compelling value propositions that showcase the benefits of Genesys CCaaS solutions. Product Expertise: Maintain a deep understanding of Genesys CCaaS solutions, including features, functionality, and competitive differentiators. Effectively communicate the value proposition of our solutions to both technical and business audiences. Collaboration & Reporting: Collaborate with internal teams (e.g., Solution Consulting, marketing, Business Development, professional services) to ensure customer success. Provide accurate and timely sales forecasts and reports to management. Maintain accurate and up-to-date records of all sales activities in the CRM system. Qualifications: Experience: Bachelor's degree in a relevant field (e.g., Business Administration, Sales, Marketing). 6+ years of experience in sales, with a proven track record of success in selling complex software solutions. Experience selling CCaaS, contact center solutions, or unified communications is highly preferred. Experience in the Southern India market and a strong understanding of the local business landscape. Skills: Excellent communication, presentation, and interpersonal skills Strong negotiation and closing skills Ability to build and maintain strong relationships with customers and internal stakeholders. Proven ability to manage the full sales cycle, from lead generation to deal closure. Strong business acumen and understanding of customer business needs. Self-motivated, results-oriented, and able to work independently. Proficiency in CRM systems (e.g., Salesforce). Attributes: Hunter mentality with a passion for driving new business. Customer-centric approach with a focus on building long-term partnerships. Ability to work in a fast-paced and dynamic environment. Strong work ethic and a commitment to achieving results. Preferred Qualifications: Master's degree in Business Administration (MBA). Existing network of contacts within the Southern India business community. What Genesys Offers: Competitive salary and commission structure. Comprehensive benefits package. Opportunity to work for a global leader in the customer experience industry. Challenging and rewarding work environment. Career growth and development opportunities. A collaborative and supportive team culture. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Title: Senior Marketing Manager, India Location: India We are seeking a Senior Marketing Manager, India to lead the full spectrum of marketing initiatives across the region. This includes pipeline acceleration, brand awareness, integrated demand generation (digital and field), partner marketing, events, public relations, and social media programs. This role reports to the ANZ and India Marketing Director. The ideal candidate brings a strong blend of business acumen and strategic marketing expertise, with the ability to engage confidently at the senior leadership level while serving as the regional voice of Genesys to customers and partners in India. This individual will be responsible for co-developing and executing a regionally tailored marketing strategy, aligned to revenue growth objectives. Key focus areas include regional prioritisation, market segmentation, campaign execution, and performance measurement. The Senior Marketing Manager will also co-manage the India marketing budget and collaborate closely with partners, customers, sales, corporate marketing, media, analysts, and external vendors to drive impactful results. Key Responsibilities Strategic Marketing Leadership Co-develop and drive the marketing strategy and priorities for India in alignment with regional and global objectives. Partner closely with regional leadership, Field Sales, Channel teams, and APAC/global marketing to ensure alignment and execution. Serve as the strategic liaison between corporate marketing and the India region, advocating for local needs and opportunities. Ensure consistent application of global messaging, brand standards, and positioning across all India marketing initiatives. Support and optimize the lead management process, including tracking, reporting, and continuous improvement. Provide regular reporting on marketing performance, including response rates, pipeline contribution, and ROI. Channel Enablement & Stakeholder Engagement Enable, educate, and support channel and alliance partners to maximize marketing effectiveness and return on investment. Collaborate with Sales and SDR teams to meet regional KPIs and ensure marketing and sales alignment. Lead and support successful customer events, user conferences, and user group engagements to drive retention and advocacy. Field, Partner & Demand Generation Plan and execute high-impact industry, partner, and customer events tailored to audience needs and business goals. Collaborate with key partners on co-marketing initiatives, go-to-market strategies, and campaign execution to grow market share. Work cross-functionally with the Digital Demand Generation team to deliver digital campaigns, content, and social media strategies. Launch and manage integrated field and digital programs to achieve lead generation and pipeline targets. Optimize budget allocation to maximize program impact and ROI. Analyze campaign and customer data to refine targeting, segmentation, and market penetration strategies. Cultivate customer references and success stories; collaborate with the APAC Customer Advocacy team to support PR, speaking opportunities, and case studies. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Title: Senior Marketing Manager, India Location: India We are seeking a Senior Marketing Manager, India to lead the full spectrum of marketing initiatives across the region. This includes pipeline acceleration, brand awareness, integrated demand generation (digital and field), partner marketing, events, public relations, and social media programs. This role reports to the ANZ and India Marketing Director. The ideal candidate brings a strong blend of business acumen and strategic marketing expertise, with the ability to engage confidently at the senior leadership level while serving as the regional voice of Genesys to customers and partners in India. This individual will be responsible for co-developing and executing a regionally tailored marketing strategy, aligned to revenue growth objectives. Key focus areas include regional prioritisation, market segmentation, campaign execution, and performance measurement. The Senior Marketing Manager will also co-manage the India marketing budget and collaborate closely with partners, customers, sales, corporate marketing, media, analysts, and external vendors to drive impactful results. Key Responsibilities Strategic Marketing Leadership Co-develop and drive the marketing strategy and priorities for India in alignment with regional and global objectives. Partner closely with regional leadership, Field Sales, Channel teams, and APAC/global marketing to ensure alignment and execution. Serve as the strategic liaison between corporate marketing and the India region, advocating for local needs and opportunities. Ensure consistent application of global messaging, brand standards, and positioning across all India marketing initiatives. Support and optimize the lead management process, including tracking, reporting, and continuous improvement. Provide regular reporting on marketing performance, including response rates, pipeline contribution, and ROI. Channel Enablement & Stakeholder Engagement Enable, educate, and support channel and alliance partners to maximize marketing effectiveness and return on investment. Collaborate with Sales and SDR teams to meet regional KPIs and ensure marketing and sales alignment. Lead and support successful customer events, user conferences, and user group engagements to drive retention and advocacy. Field, Partner & Demand Generation Plan and execute high-impact industry, partner, and customer events tailored to audience needs and business goals. Collaborate with key partners on co-marketing initiatives, go-to-market strategies, and campaign execution to grow market share. Work cross-functionally with the Digital Demand Generation team to deliver digital campaigns, content, and social media strategies. Launch and manage integrated field and digital programs to achieve lead generation and pipeline targets. Optimize budget allocation to maximize program impact and ROI. Analyze campaign and customer data to refine targeting, segmentation, and market penetration strategies. Cultivate customer references and success stories; collaborate with the APAC Customer Advocacy team to support PR, speaking opportunities, and case studies. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Title: Senior Marketing Manager, India Location: India We are seeking a Senior Marketing Manager, India to lead the full spectrum of marketing initiatives across the region. This includes pipeline acceleration, brand awareness, integrated demand generation (digital and field), partner marketing, events, public relations, and social media programs. This role reports to the ANZ and India Marketing Director. The ideal candidate brings a strong blend of business acumen and strategic marketing expertise, with the ability to engage confidently at the senior leadership level while serving as the regional voice of Genesys to customers and partners in India. This individual will be responsible for co-developing and executing a regionally tailored marketing strategy, aligned to revenue growth objectives. Key focus areas include regional prioritisation, market segmentation, campaign execution, and performance measurement. The Senior Marketing Manager will also co-manage the India marketing budget and collaborate closely with partners, customers, sales, corporate marketing, media, analysts, and external vendors to drive impactful results. Key Responsibilities Strategic Marketing Leadership Co-develop and drive the marketing strategy and priorities for India in alignment with regional and global objectives. Partner closely with regional leadership, Field Sales, Channel teams, and APAC/global marketing to ensure alignment and execution. Serve as the strategic liaison between corporate marketing and the India region, advocating for local needs and opportunities. Ensure consistent application of global messaging, brand standards, and positioning across all India marketing initiatives. Support and optimize the lead management process, including tracking, reporting, and continuous improvement. Provide regular reporting on marketing performance, including response rates, pipeline contribution, and ROI. Channel Enablement & Stakeholder Engagement Enable, educate, and support channel and alliance partners to maximize marketing effectiveness and return on investment. Collaborate with Sales and SDR teams to meet regional KPIs and ensure marketing and sales alignment. Lead and support successful customer events, user conferences, and user group engagements to drive retention and advocacy. Field, Partner & Demand Generation Plan and execute high-impact industry, partner, and customer events tailored to audience needs and business goals. Collaborate with key partners on co-marketing initiatives, go-to-market strategies, and campaign execution to grow market share. Work cross-functionally with the Digital Demand Generation team to deliver digital campaigns, content, and social media strategies. Launch and manage integrated field and digital programs to achieve lead generation and pipeline targets. Optimize budget allocation to maximize program impact and ROI. Analyze campaign and customer data to refine targeting, segmentation, and market penetration strategies. Cultivate customer references and success stories; collaborate with the APAC Customer Advocacy team to support PR, speaking opportunities, and case studies. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The Genesys Data & Analytics Team The Data & Analytics team is a central team comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, and Data Governance practices. This mighty team serves the enterprise that includes sales, finance, marketing, customer success, product and more. The team serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more. The IT Manager of Analytics plays a pivotal role within the Enterprise Data & Analytics organization at Genesys. This role is responsible for leading a team of analysts and driving delivery of impactful analytics solutions that support enterprise functions including sales, finance, marketing, customer success, and product teams. This leader will oversee day-to-day analytics operations, coach and mentor a team of analysts, and collaborate closely with stakeholders to ensure alignment of analytics deliverables with business goals. The ideal candidate brings hands-on analytics expertise, a passion for data storytelling, and a track record of managing successful analytics teams. This position offers flexible work arrangements and may be structured as either hybrid or fully remote Responsibilities Lead and mentor a team of analytics professionals, fostering a collaborative and high-performing culture. Promote & drive best practices in analytics, data visualization, automation, governance, and documentation. Translate business needs into actionable data insights through dashboards, visualizations, and storytelling. Partner with enterprise functions to understand goals, define key metrics, and deliver analytics solutions that inform decision-making. Manage and prioritize the team’s project backlog, ensuring timely and quality delivery of analytics products. Collaborate with data engineering and platform teams to ensure scalable and reliable data pipelines and sources. Contribute to the development and maintenance of a shared analytics framework and reusable assets. Advocate for self-service analytics and data literacy across the business. Ensure compliance with data privacy, governance, and security policies. Requirements 7+ years relevant experience with Bachelor's / Master's degree in a natural science (computer science, data science, math, statistics, physics. etc.) Proven ability to lead and inspire analytics teams, delivering results in a fast-paced, cross-functional environment. Strong proficiency in BI and visualization tools (e.g., Looker, Tableau, QuickSight, Power BI). Solid understanding of cloud data platforms and big data ecosystems (e.g., AWS, Snowflake, Databricks). Strong business acumen and the ability to communicate technical concepts clearly to non-technical stakeholders. Experience building and managing stakeholder relationships across multiple departments. Adept at SQL and data modeling principles Experience with statistical scripting languages (Python preferred) Familiarity with Agile methodologies and project management tools (e.g., Jira, Confluence). Demonstrates a results-oriented mindset, take thoughtful risks, and approach challenges with humility and a hands-on, resourceful attitude Preferred Qualifications Creative, innovative and solution design thinking: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable Excellent critical thinking, problem solving and analytical skills with a keen attention to detail. Skilled at running cross-functional relationships and communicating with leadership across multiple organizations Strong team player: ability to lead peers in accomplishment of common goals. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The Genesys Data & Analytics Team The Data & Analytics team is a central team comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, and Data Governance practices. This mighty team serves the enterprise that includes sales, finance, marketing, customer success, product and more. The team serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more. The IT Manager of Analytics plays a pivotal role within the Enterprise Data & Analytics organization at Genesys. This role is responsible for leading a team of analysts and driving delivery of impactful analytics solutions that support enterprise functions including sales, finance, marketing, customer success, and product teams. This leader will oversee day-to-day analytics operations, coach and mentor a team of analysts, and collaborate closely with stakeholders to ensure alignment of analytics deliverables with business goals. The ideal candidate brings hands-on analytics expertise, a passion for data storytelling, and a track record of managing successful analytics teams. This position offers flexible work arrangements and may be structured as either hybrid or fully remote Responsibilities Lead and mentor a team of analytics professionals, fostering a collaborative and high-performing culture. Promote & drive best practices in analytics, data visualization, automation, governance, and documentation. Translate business needs into actionable data insights through dashboards, visualizations, and storytelling. Partner with enterprise functions to understand goals, define key metrics, and deliver analytics solutions that inform decision-making. Manage and prioritize the team’s project backlog, ensuring timely and quality delivery of analytics products. Collaborate with data engineering and platform teams to ensure scalable and reliable data pipelines and sources. Contribute to the development and maintenance of a shared analytics framework and reusable assets. Advocate for self-service analytics and data literacy across the business. Ensure compliance with data privacy, governance, and security policies. Requirements 7+ years relevant experience with Bachelor's / Master's degree in a natural science (computer science, data science, math, statistics, physics. etc.) Proven ability to lead and inspire analytics teams, delivering results in a fast-paced, cross-functional environment. Strong proficiency in BI and visualization tools (e.g., Looker, Tableau, QuickSight, Power BI). Solid understanding of cloud data platforms and big data ecosystems (e.g., AWS, Snowflake, Databricks). Strong business acumen and the ability to communicate technical concepts clearly to non-technical stakeholders. Experience building and managing stakeholder relationships across multiple departments. Adept at SQL and data modeling principles Experience with statistical scripting languages (Python preferred) Familiarity with Agile methodologies and project management tools (e.g., Jira, Confluence). Demonstrates a results-oriented mindset, take thoughtful risks, and approach challenges with humility and a hands-on, resourceful attitude Preferred Qualifications Creative, innovative and solution design thinking: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable Excellent critical thinking, problem solving and analytical skills with a keen attention to detail. Skilled at running cross-functional relationships and communicating with leadership across multiple organizations Strong team player: ability to lead peers in accomplishment of common goals. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The Genesys Data & Analytics Team The Data & Analytics team is a central team comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, and Data Governance practices. This mighty team serves the enterprise that includes sales, finance, marketing, customer success, product and more. The team serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more. The IT Manager of Analytics plays a pivotal role within the Enterprise Data & Analytics organization at Genesys. This role is responsible for leading a team of analysts and driving delivery of impactful analytics solutions that support enterprise functions including sales, finance, marketing, customer success, and product teams. This leader will oversee day-to-day analytics operations, coach and mentor a team of analysts, and collaborate closely with stakeholders to ensure alignment of analytics deliverables with business goals. The ideal candidate brings hands-on analytics expertise, a passion for data storytelling, and a track record of managing successful analytics teams. This position offers flexible work arrangements and may be structured as either hybrid or fully remote Responsibilities Lead and mentor a team of analytics professionals, fostering a collaborative and high-performing culture. Promote & drive best practices in analytics, data visualization, automation, governance, and documentation. Translate business needs into actionable data insights through dashboards, visualizations, and storytelling. Partner with enterprise functions to understand goals, define key metrics, and deliver analytics solutions that inform decision-making. Manage and prioritize the team’s project backlog, ensuring timely and quality delivery of analytics products. Collaborate with data engineering and platform teams to ensure scalable and reliable data pipelines and sources. Contribute to the development and maintenance of a shared analytics framework and reusable assets. Advocate for self-service analytics and data literacy across the business. Ensure compliance with data privacy, governance, and security policies. Requirements 7+ years relevant experience with Bachelor's / Master's degree in a natural science (computer science, data science, math, statistics, physics. etc.) Proven ability to lead and inspire analytics teams, delivering results in a fast-paced, cross-functional environment. Strong proficiency in BI and visualization tools (e.g., Looker, Tableau, QuickSight, Power BI). Solid understanding of cloud data platforms and big data ecosystems (e.g., AWS, Snowflake, Databricks). Strong business acumen and the ability to communicate technical concepts clearly to non-technical stakeholders. Experience building and managing stakeholder relationships across multiple departments. Adept at SQL and data modeling principles Experience with statistical scripting languages (Python preferred) Familiarity with Agile methodologies and project management tools (e.g., Jira, Confluence). Demonstrates a results-oriented mindset, take thoughtful risks, and approach challenges with humility and a hands-on, resourceful attitude Preferred Qualifications Creative, innovative and solution design thinking: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable Excellent critical thinking, problem solving and analytical skills with a keen attention to detail. Skilled at running cross-functional relationships and communicating with leadership across multiple organizations Strong team player: ability to lead peers in accomplishment of common goals. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Show more Show less