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Senior Business Analyst (SQL, Tableau)

Senior Business Analyst (SQL, Tableau)

Genesys

6 - 11 years

25 - 27 Lacs

Chennai Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Product management Data analysis Excel Business analysis Agile Business intelligence Operations Analytics SQL Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role:

We are seeking a Senior Business Analyst to join our Strategy & Business Operations team. This role will play a key part in analyzing and reporting product usage data across the Genesys portfolio. Your insights will directly support strategic decision-making and improve the understanding of how our customers engage with our products.

Key Responsibilities:

Analyze product usage data using SQL in Snowflake

Develop and maintain interactive dashboards in Tableau for key stakeholders

Conduct ad-hoc analysis using Excel and build supporting presentations in PowerPoint

Collaborate closely with Product Management, Engineering, and Go-to-Market teams to ensure data accuracy and relevance

Ability to work with large datasets , identifying data points to clean, manipulate, and translate into actionable visualizations

Ensure timely delivery of recurring usage reports and dashboards

Support strategic initiatives with data-driven analysis and creative storytelling

Required Qualifications:

6+ years of experience in business analysis, data analysis, or a related role

Proficiency in SQL (preferably in Snowflake or a similar cloud data platform)

Experience creating dashboards in Tableau or other similar Business Intelligence tools

Strong skills in Microsoft Excel and PowerPoint

Ability to analyze and visualize complex datasets, and communicate findings effectively

Comfortable working independently and across teams in a remote-first environment

Flexibility to work a portion of the day overlapping with U.S. time zones

Preferred Qualifications:

Experience working with SaaS or product usage data

Familiarity with product analytics or customer behavior metrics

Exposure to cloud-based data tools and agile business environments

#LI-GR1
#LI-Hybrid

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for . You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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Senior Business Analyst (SQL, Tableau)