Senior Business Analyst

About the Company

We are a leading medical IT company based in Ahmedabad, Gujarat, with over 30 years of experience and a presence in 1,500+ healthcare affiliations across India, the Middle East, and Africa. Our mission is to make healthcare available, accessible, and affordable through innovative technology solutions. We offer a comprehensive suite of cloud-based eHealth systems, including HIMS, LIMS, RIMS, PACS, Telemedicine, Tele-diagnostics, and e-Pharmacy, along with mobile apps for doctors, technicians, and citizens. Additionally, we develop IoT-enabled medical devices such as ECG machines, multiparameter monitors, health record digitizers, and health kiosks, bridging healthcare delivery with advanced digital technology.

About the Role

We’re looking for a highly experienced Senior Business Analyst with a strong background in Healthcare IT to join our dynamic team in Mumbai. If you’re passionate about improving healthcare through technology, understand hospital workflows, and excel at accurate, detailed documentation, we’d love to connect! In this role, you’ll work closely with healthcare providers, payers, and IT teams to analyze business requirements, design effective solutions, and deliver systems that enhance operational efficiency and patient outcomes

Key Responsibilities

• Analyze and understand customer requirements to create detailed System Requirement Specification (SRS) and Functional Requirement Specification (FRS) documents.
• Prepare and maintain comprehensive architecture, design, and user documentation for both new and existing products/features.
• Collaborate closely with clients, implementation, and software development teams to ensure smooth delivery and timely issue resolution.
• Create and present wireframes and prototypes for client and stakeholder demonstrations.
• Conduct testing, track defects/issues, and coordinate with teams for resolution.
• Perform gap analysis and recommend enhancements for added business value.
• Evaluate and improve UI/UX designs to optimize usability and workflow.
• Apply hands-on experience from working with multiple hospitals to understand complex hospital workflows, including patient management, laboratory, pharmacy, billing, and clinical documentation.
• Maintain a strong focus on accurate and comprehensive documentation throughout all project phases.
• (Preferred) Bring experience or exposure to Blood Bank Management Systems, including donor, regulatory, and inventory workflows.

Qualifications

• Education: Bachelor’s or Master’s degree in Information Technology, Computer Engineering, Computer Science, or related fields (BCA / B.E. / B.Tech / MCA / M.E. / M.Sc.)
• Experience: Minimum 9 years of experience as a Business Analyst in IT or Healthcare Technology domains. Proven experience in hospital operations and clinical workflow analysis is highly preferred. Strong documentation experience is also highly preferred. Exposure to Blood Bank systems will be considered an added advantage.

Required Skills

• Strong understanding of the Software Development Life Cycle (SDLC).
• Proven expertise in gathering, analyzing, and documenting requirements (SRS / FRS).
• Unwavering focus on accurate and comprehensive documentation throughout all project phases.
• Proficiency in wireframing, prototyping, and business process modeling.
• Skilled in technical documentation and software architecture design.
• Excellent communication, presentation, and stakeholder management skills.
• Strong coordination and cross-functional collaboration abilities.
• Analytical, detail-oriented, and committed to process improvement.