Senior Associate

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Position summary

Job role

The Global Delivery Services, Benchmarking Team Senior associate (65) is part of a global team responsible for providing support to pursuits and engagements on the end-to-end delivery of process benchmarking. While developing a functional understanding and expertise of business processes like Supply Chain, IT, Finance, Legal, Shared Services and Cyber Security, the Senior associate partners with field practitioners to understand the project objective, identify relevant metrics for the clients and supports client data collection, validation and benchmarking analysis to identify the specific improvement areas.

This role also includes responsibilities to collaborate with the development of sector/process area related benchmarking content and network with global colleagues within Benchmarking team as well as client-facing teams.

Job responsibilities

Deliver client service(s):

• Supports client engagement teams with benchmarking requests, analysis and insights in a wide variety of processes like Finance, Supply Chain, IT, HR, Legal and Cyber Security
• Serves in an execution role to provide end-to-end benchmarking support including data collection, validation and comparison of client’s data with benchmarks to derive areas of improvements
• Collaborates with the global benchmarking team to ensure program and project objectives are met

Relationship Management:

• Supports with maintaining and sustaining relations with key executives
• Works closely with team leads to increase awareness of the global benchmarking service offering with various service line stakeholders

Analytical/Decision Making Responsibilities:

• Manages content and data, while maintaining compliance with firm policy (e.g., data privacy, Q&RM, Independence)
• Calculates quartiles and perform ad-hoc queries on database of third party and EY client responses
• Supports development of benchmarking deliverables incorporating insight from content specialist, analytics team and client team
• Participates in quality reviews to ensure highest quality client deliverables
• Works to enhance proprietary dataset by employing wide variety of techniques like client data collection and third-party data evaluation and purchase
• Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as internal team initiatives

Knowledge and Skills Requirement

• Customer service skills to support request management and data collection
• Consider various possible courses of action before taking or recommending further steps, when routinely faced with problems that have not been encountered previously
• Demonstrated ability of analytics, insight generation, data aggregation and excel capabilities
• Ability to interact with leaders, stakeholders and staff; strong presentation skills; ability to present to a multicultural audience
• Ability to participate and work effectively as part of a team, including proactive collaboration in a globally distributed environment
• Strong time management, problem solving and organizational skills
• Self-motivated, with strong work ethics; proactive in identifying issues and opportunities
• Proactively promote an inclusive work environment by participating in Business Unit, geography, area or national gender/diversity investment efforts
• Report status of assigned tasks and adhere to Project deadlines
• Demonstrate sophisticated written and presentation skills; communicate effectively with experts and leadership
• Willingness to travel international, if required

Education

• M.B.A. or related Master's degree preferred

Other requirements (Preferred)

• Knowledge of data sources like APQC, CapIQ, Avansant Computer Economics, LESG, SSON and others
• Knowledge of additional tools/platforms like Qualtrics, analytics tool set like Low Code/No Code tools (PowerApps, Power Automate and PowerBI), Excel/Access spreadsheets and databases)

Basic Qualifications:

• Approximately 1 to 3 years of professional experience
• Experience in core benchmarking domain and analytics, preferred

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