Senior Analyst Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:

 Do you like to find the errors in things? Love to proofread and see what "might" go wrong? Do you always have the Customer in mind and want to make sure they get exactly what they want? If yes, come join our team of professional defect finders who are true advocates of the User Experience. Conduct Release Testing on nearly all Enterprise and GSG user-facing projects from the newest mobile launch to changes in our existing portals. Collectively, we look to ensure quality for both our American Express Customers and our internal partners throughout the GSG family. We are looking for detail oriented, Customer focused, out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our customers. 

Purpose of the Role:

This role will have dynamic responsibilities and capacity which will include testing and leading     strategic initiatives and portfolio deliverables as per the portfolio demands.

Responsibilities:

Senior Analyst role will include and not limited to

• Strong Subject Matter Expertise and testing experience in the core portfolio and E2E Cardmember journeys.
  
• Manage training sessions, NHO and mentorship for prop and vendor resource, emphasize on documentation, best practices and avoid escalation for the team.
  
• Ensure resources within the initiative are aware of the pre-requisites, documentation, best practices and avoid escalations.
  
• Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks.

• Proactively join PI planning calls, show increased participation in PI planning, suggest ideas, share Testing retrospective with stakeholders, share upcoming project volume with Leadership, manage capacity.
  
• Strong reporting skills - Excel/ppt, confluence, JIRA etc, and translating large data in to meaningful insight and effectively communicate with Sr Leadership.
  
• Share insight and take initiatives on Process improvements, driving Automation strategies, Risk-based testing opportunities in the portfolio.
  
• Demonstrated ability to partner and collaborate with senior executives and cross-functional teams and understand key business issues and concerns from multiple perspectives.
  
• Manage strong stakeholder relationship, proactively reaching out to Product and Tech teams in streamlining process, drive results and offer quality testing experience.
  
• Lead, Test and Manage with minimal support and influence without authority.
  

• Strong executive presence to be able to communicate with Sr leadership, Product and Tech.
  
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged

Qualifications/Skills:

• Candidate should have a Bachelor’s/Master’s degree from a recognized university.
  
• Min 3 -4 years of Quality Assurance/Testing experience.
  
• Ability to manage team/vendors. People leadership experience – Proven leader who can build, inspire and coach a team.
  
• Good understanding of end-to-end product testing in Raven.
  

·       Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met with minimum support.

·       Sense of urgency, commitment to deadlines and deliverables.

·       Applied knowledge of Microsoft Office suite of products.

·       Ability to flex work schedule to meet project demands including extended workday, onshore hours, and/or possible weekends as required

• Excellent understanding of MS Excel, PowerPoint, ability to manage data and translate in to meaningful reports.
  
• Understanding of XMLs, JSON, Postman.
  
• Effective verbal/written communication skills.
  
• Basic coding experience to find automation opportunities and create Test automation frameworks using selenium / Jscript (preferred).
  
• Well verse with SDLC, Agile methodology and tools like JIRA, Rally, Confluence.
  

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage 

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities