Senior Analyst - Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Delivery Areas

Corporate Card Testing

• Support the Product team in testing for Corporate Card functionalities, including: Corporate Legal Entity (LE) and Card onboarding, Corporate Hierarchy Setup, and Corporate core capabilities setup such as Membership Fees, Grace Days, Billing Cycles, and LPF. Conduct validation for Loyalty setup, Customized Billing Cycles, and various Limit Types.

• Support the Product & BTA Partnership team in POA BTA Core system and Corporate UI testing.

System Integration Validation

• Collaborate with the project management team to test and validate integration points between Core systems and associated platforms. Identify and document any issues during integration testing and support timely resolution.

• Collaborate with Fusion PMO team and product teams to validate integration points between BTA systems and platforms like MYCA, CMS etc

Testing Documentation & Reporting

• Maintain detailed logs of test cases, results, defects, and resolutions using the JIRA platform. Prepare structured reports and dashboards to update stakeholders, leadership, and audit teams on testing progress and outcomes

Communication & Stakeholder Support

• Assist the Commercial Card project team in creating and distributing communication related to system/process changes for internal and external stakeholders. Develop training materials, process flows, and ready reckoners for Corporate Clients, Sales, and internal teams (Operations, Servicing, etc.)

Migration & Transition Activities

• Support the Corporate Product team in product migration, transition, and validation activities. Participate in identifying and resolving pre-existing issues affecting migration, ensuring a smooth and compliant transition process for corporate clients. Coordinate and manage training sessions and calendars for smooth knowledge transfer.

• Support in BTA migration/transition activities like -TM File migration, TDS, BTA Tokenization, BTA Expiry date etc.

• Fixing of existing issues that are impacting BTA migration.

Qualifications

• MBA with minimum 5-10 years of work experience in credit card industry and complete knowledge of Credit Card lifecycle.

• Experience in commercial cards space is must, along with in-depth understanding of corporate products and processes.

• In depth understanding of platforms like VisionPlus, Lite UI, Jira, Simulator etc.

• Prior experience of Project Management, Platform Testing, etc.

• Strong ability to work independently and drive results.

• Good Presentation & Analytical Skills

• Ability to work across business lines/geographies and manage multiple stakeholders.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.