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Wissen Infotech
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SAP Consultant

SAP Consultant

Wissen Infotech

3 - 5 years

0 Lacs

Hyderabad Telangana India

Posted:23 hours ago| Platform:

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Skills Required

sap coupa support procurement invoicing management troubleshooting resolve analysis reporting analytics ui ux integration erp ariba testing configuration onboarding middleware mulesoft data coding processing automation ai efficiency documentation compliance controls audit portal api itil communication certification risk contracts inventory security ml

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are seeking an experienced SAP Coupa Consultant (3-5 years) to provide advanced support, enhancements, and bug fixes in an Application Managed Services (AMS) environment. The ideal candidate will have deep expertise in Coupa Procurement, Invoicing, and Expense Management, along with experience in troubleshooting integrations, optimizing workflows, and leading minor projects.

Key Responsibilities:

1. Incident & Problem Management (L3 Support & Escalations)

Resolve complex tickets related to Coupa P2P (Procure-to-Pay), invoicing, approvals, and supplier management.
Perform root cause analysis (RCA) for recurring issues and implement permanent fixes.
Handle escalated issues from L1/L2 teams and provide expert-level troubleshooting.

2. Enhancements & Minor Projects

Lead small-scale Coupa enhancements, including:
Custom approval workflows & business rule optimizations
Advanced reporting (Coupa Analytics, custom dashboards)
UI/UX improvements (guided buying, catalog management)
Integration enhancements with SAP ERP (MM/FI), Ariba, or third-party systems
Work with business teams to gather requirements, document functional specs (FSD), and execute testing (UT, SIT, UAT).

3. Bug Fixes & System Optimization

Debug and resolve configuration issues (e.g., PO flip errors, invoice matching failures, supplier onboarding delays).
Troubleshoot Coupa-SAP integration issues (CIF, middleware like Dell Boomi/MuleSoft).
Perform data fixes & mass updates (e.g., correcting incorrect GL coding, re-processing stuck invoices).

4. Process Improvements & Automation

Identify process bottlenecks and recommend automation (e.g., AI-based invoice processing, RPA for approvals).
Optimize Coupa workflows to improve procurement efficiency.
Support Coupa version upgrades & patches.

5. Documentation & Governance

Maintain detailed technical & process documentation (SOPs, KB articles).
Ensure compliance with procurement policies, SOX controls, and audit requirements.
Conduct knowledge transfer (KT) sessions for AMS teams and business users.

Required Skills & Qualifications:

3-5 years of hands-on Coupa experience in AMS/production support with enhancements & bug fixes.
Strong expertise in:
Coupa Procurement (Requisitions, POs, Catalogs)
Coupa Invoicing (2-way/3-way matching, approvals)
Supplier Portal & Punchout Catalogs
Expense Management (if applicable)
Experience in Coupa-SAP integration (IDOCs, CIF, middleware).
Ability to debug API/EDI issues and work with technical teams.
Familiarity with Coupa Analytics & Reporting.
Knowledge of ITIL processes (Incident, Problem, Change Management).
Excellent communication & stakeholder management skills.

Preferred Skills (Good to Have):

Coupa Certification (e.g., Coupa Certified Implementation Professional).
Experience with Coupa Risk Assess, Contracts, or Inventory.
Knowledge of Coupa Admin functions (security, role management).

Exposure to AI/ML in Coupa (Smart Invoice, Predictive Analytics).

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