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Description
Headquartered in the Silicon Valley with offices in London, Hyderabad and Singapore, Accellor is a Microsoft Gold Partner and a premier Salesforce Partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients. We bring a deep understanding of Financial, Retail, High Tech, Healthcare, and Retail industries, rolling out end-to-end implementation of salesforce.com and powerful third-party apps. We also build products that are sold on the AppExchange and used by both boutique businesses and Fortune 500 companies. Majority of our team members based at Hyderabad, delivering best of breed cloud solutions to customers in the US, UK and APAC region. We've created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy and delegation - we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated - focused on building the perfect solution but never losing sight of the bigger picture. Key Responsibilities Salesforce knowledge, cross-functional communication skills, and the ability to lead a team of L1 and L2 support specialists Provide advanced Salesforce support and issue resolution across sales, customer success, marketing, and product teams Continuously analyze system usage and recommend optimizations to improve efficiency and automation Enable and train users on Salesforce best practices tailored to high-tech workflows (e.g., deal cycles, usage-based billing, renewal automation) Collaborate with internal stakeholders to align Salesforce configurations with rapidly evolving business models Maintain documentation of technical configurations, business rules, and user guides to support scalable growth Lead and mentor a team of L1 and L2 Salesforce support analysts, ensuring timely resolution of incidents and service requests Act as liaison with Salesforce Premier Support and implementation partners to resolve escalations and drive enhancements Requirements 4+ years of Salesforce administration and support experience, ideally in a high-tech or SaaS company In-depth knowledge of Salesforce architecture, automation (flows, process builder), and data models Proven ability to support complex integrations with tools like HubSpot, Marketo, Jira, NetSuite, or Gainsight Experience supporting high-volume, high-velocity sales and service operations Excellent analytical, communication, and cross-functional collaboration skills Preferred Skills Salesforce Lightning, CPQ, Service Cloud Workflow & Automation (Flows, Process Builder, Apex Triggers) Data Management & Migration API Integrations & Third-Party Apps Agile/Scrum Methodologies Change & Release Management (e.g., Sandbox, DevOps Tools) Benefits Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global center's. Work-Life Balance: Accellor prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training, Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Personal Accident Insurance, Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Disclaimer: - Accellor is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic Show more Show less
