Job Title: Salesforce Business Systems Analyst (BSA) Experience: 8+ Years in Salesforce Business Analysis Location: Noida / Gurugram Industry: IT / Software / Consulting Job Summary: We are seeking an experienced Salesforce Business Systems Analyst (BSA) to join our client’s team based in Noida/Gurugram. The ideal candidate will have 8+ years of proven experience in Salesforce business analysis, requirement gathering, and system design. The BSA will play a critical role in bridging the gap between business needs and Salesforce platform capabilities, ensuring that delivered solutions meet organizational goals. Key Responsibilities: Engage with stakeholders to gather, analyze, and document business requirements related to Salesforce CRM solutions. Translate business needs into detailed functional specifications for Salesforce configuration and development. Collaborate with Salesforce admins, developers, QA, and other technical teams to ensure requirements are accurately implemented. Assist in designing scalable, secure, and user-friendly Salesforce solutions. Participate in UAT planning, coordination, and execution; provide support for user adoption. Act as a liaison between business users and technical teams, maintaining clarity and communication throughout the project lifecycle. Support change management, training, and documentation efforts. Proactively identify opportunities to optimize and enhance Salesforce functionalities. Required Skills & Qualifications: 8+ years of experience as a Salesforce Business Analyst or Business Systems Analyst (BSA) with focus on Salesforce CRM. Strong understanding of Salesforce ecosystem including Sales Cloud, Service Cloud, Marketing Cloud, and/or Experience Cloud. Proven experience with business process modeling, requirement gathering, use cases, and functional design documentation. Proficient in tools such as JIRA, Confluence, Lucidchart, and MS Visio. Familiarity with Agile/Scrum project methodologies. Solid understanding of data modeling and integration within Salesforce. Excellent stakeholder management, communication, and problem-solving skills. Salesforce certifications (such as Salesforce Administrator, Business Analyst) are a strong plus. Preferred Skills: Experience in enterprise-scale Salesforce implementations or migrations. Exposure to Apex, Visualforce, Lightning Components, or ability to coordinate with dev teams on technical solutions. Knowledge of third-party tools and AppExchange products. Domain knowledge in industries like BFSI, Telecom, Healthcare, or Retail is a bonus. Why Join? Opportunity to work with a leading client on transformative Salesforce projects Competitive compensation and benefits Collaborative and growth-oriented environment Exposure to cutting-edge CRM solutions #SalesforceBSA #SalesforceBusinessAnalyst #SalesforceJobs #CRMJobs #BusinessSystemsAnalyst #NoidaJobs #GurugramJobs #DelhiNCRJobs #SeniorBusinessAnalyst #SalesforceCareers #SalesCloud #ServiceCloud #SalesforceEcosystem #HiringNow #WeAreHiring #TechJobsIndia #BSA Show more Show less