Job
Description
Job description Navratan.com is a leading global platform in the certified gemstone e-commerce space. With a legacy of trust and quality, we cater to clients across India and international markets seeking authentic, astrologically aligned gemstones. As we scale our team and structure, we’re looking for a seasoned Sales Traine r to help streamline our sales function, boost conversions, and coach our team for high-ticket gemstone sales. Role Objective: To build, implement, and train the team on a scalable and repeatable sales system that can convert international and domestic leads for high-value gemstone purchases. Key Responsibilities Design and implement a scalable sales system including inbound, outbound, WhatsApp, call, and email flows for both domestic and international clientele. Create a comprehensive Sales Playbook covering scripts, objection handling, rebuttals, and luxury buyer psychology. Conduct live and recorded training sessions, sales roleplays, and weekly call audits. Provide personalized 1-on-1 coaching with performance reviews and call feedback. Develop performance tracking templates for sales KPIs, lead status, and call quality. Document SOPs, CRM structures, and training decks; help automate repetitive sales processes. Collaborate with Sales Head and Management to identify team development needs and address skill gaps. Monitor lead-to-close conversion rate and drive improvements through structured training programs. ✅ Required Skills Strong knowledge of sales psychology, objection handling , and emotional selling for high-ticket products. Hands-on experience with CRM design , digital sales funnel creation, and KPI tracking systems. Proven ability to coach teams , conduct call audits, and develop role-based training modules. Have 3-5 yrs of experience. Proficient in creating SOPs , sales scripts , and structured sales processes. Excellent communication in English and Hindi , with the ability to mentor across experience levels. Experience in luxury sales sectors like jewelry, real estate, or premium services (preferred). Show more Show less
